Thermo King of Dallas

perfect service 👌 Very quick

Fast service and great prices. Only open Monday through Friday, but you can drop off. Also you can pick up after 5pm until about 8pm

Had fuel pump replacement on my Apu fast and freindly service.

Great folks. These guys know what they're doing and care about their business and their customers. Shawn has been great and before that Alex was great too. Plan to do business with this outfit for years to come!

While carrying a load through Texarkana, AR a belt broke on my reefer. Called TK after hours number and was told that the closest shop to me was in Mount Pleasant, TX but they didn't handle after hours calls. Was told I had to drive to Dallas, TX. I was told that they would page parts tech who would call me back. Spoke with parts tech, Gilbert, who stated if we just needed the part for us to call when we were close because he would be 15 minutes from shop. He said if we needed belt installed to call for a service tech. Great or so we thought. My team member called back and told them we needed the service tech. After hour called the parts tech. Gilbert said he would call them and explain. After not hearing back from anyone, I called after hours person again who stated service tech was not answering. By now, 100 miles later, I'm in Dallas sitting in front of their building. Called poor Gilbert and left a message for him to call me. Gilbert called my team member at the same time service tech called me. The service tech proceeds to explain to me that he had someone else with him and he couldn't come for another two hours. ARE YOU KIDDING ME! YOU ARE ON CALL!!! not to mention my original call was over an hour ago. There was no way we had another two hours to save the load. Needless to say, poor Gilbert to the rescue. He arrived within 15 minutes like he said, opened the shop and got the part for us. We ended calling a friend at 1 am to help fix the reefer...in the middle of the street. This was the first time we've had an emergency with this reefer and I pray it was the last because TK has left me feeling that they do not care about their customers once you've paid for their product. Oh, and to service tech, Robert, I hope you and your friend enjoyed your evening.

Great place to have truck worked on fast service and tech was so good and explained everything to me. Pretty fast service also stop in if you need work done

Very UNPROFESSIONAL! I Called and asked to speak to a manager and the receptionist would not transfer my call. I was unable to tell her who I was and why I'm calling. She told me "No one wants to talk to you" and hung up on me. I'm a customer !! Never again. And I will be leaving reviews EVERYWHERE.

I wanted to post a review. More often than not as a trucker you get screwed. This was the exception. I went in with TriPack issues, the guy looked at it worked out the problem, I still had problems with it, he took another look at it and fixed it, but in his haste did not put the cover back correct and I lost it between Dallas and Denver. I called Thermo king in Dallas, he told me to drive to Denver Thermo king and they would take care of it, no charge. Now that is a class act. Way too many companies that deal with us, are after the quick buck… (like the a..holes in North Bend Wa. T.A.) I think his name was Tom Campbell (sorry if I butchered his name.)
So a tip of the hat to Thermo King.

Told me they can’t work on my apu unit didn’t even come out and look at it or anything they sent me way across town just have to go back and still can’t get it looked at till Friday morning..

Tech that arrived was named justin he was very helpful and informative, kept me up to date at all times. Got my unit back to cooling in very timely manner!Very professional place!! I will be back and tell all my friends. Thank you justin!!