Sirius Plumbing & Air Conditioning

Buyer Beware!! Sirius was sent to my house by my warranty company, which contractually covers all parts and labor for a water heater. Sirius did not want to repair, but only to replace the water heater for $1700 out of my pocket. After hours fighting with AHS and another week without hot water, I find out Sirius was in cahoots with AHS, only charging them $200 behind the scenes for my "new" water heater and making up the difference by creating bogus line items and charging me for the job - $1700. These guys are knowingly working with home warranty companies to scam people. I hope they get what they deserve.

We had some work done today by Sirius Plumbing and Air Conditioning through American Home Shield and must say the service was the best. Brian was quick and took care of all our Air Conditioning unit. We will for sure be using them again!

Be very weary of this company a relative had a wax ring replaced on a toilet the toilet was not re caulked after the job and was not secured to the floor after the ring was replaced. Obviously the elderly homeowner did not notice this at the time. I called to request they finish the job they stared and was told I would have to place another service request.

This company should stand behind their work but I guess that is just a thing of the past.

My faith in honest repair services is restored. I was qouted by one service for $2000 in repairs. Cody showed up, ran diagnostics and found it could be done under my warranty work for just the cost of the freon. Saved me over $1600. This is how businesses get and maintain loyal customers. Integrity, pride in workmanship, and doing the job right. They deserve this rating.

Outstanding service; would definitely use Sirius again! We were referred to Sirius to assess cooling set-up in our two story home. Brent (owner) came out to assess and understand our needs and concerns. Came back with a complete report, 3 options, and pros/cons on each. Installation team was efficient, clean, and professional--did the job exactly on the timeline promised. Highly recommend the Sirius team!

Austin was efficient and explained everything he was doing at my request. He was very thorough and personable. He had to come out to clean up another’s plumber’s work, but did so with grace. This company’s dispatchers/customer service is always pleasant and professional!!

We had to deal with our home warranty company (which will also be receiving a review from us) otherwise we would have walked away long before this. We called Saturday morning and asked for someone to come out and fix our a/c unit since it was leaking condensation and not cooling adequately (please note it is July in Texas....). We were told that a tech would come out Monday and would call 30 minutes prior to arriving. By Saturday evening the condition worsened and we were concerned about the long term effect on the house (water damage is never a good thing). We called the warranty company back and explained our concern and asked if they had an emergency number and were told they would let sirius plumbing and air conditioning company know and someone would call us back within 4 hours. By Sunday afternoon no one had called and 24 hours had passed we called Sirius to receive an answering machine because they were closed until Monday. First thing Monday morning we called to check that they were indeed coming and were told that the appointment had been cancelled. After another hour waiting on hold for the home warranty company we were told the problem was with Sirius and we would get our technician today. We then called Sirius back to which we found another voice message because they were all now out on lunch. After waiting we called back only to be told we now had to wait until Wednesday for a technician to come out and fix the problem. The person on the phone was not willing to work with us or do anything more on her end. While both companies may have their faults in this experience I am increasingly bewildered how a company can work with an insurance company with such poor customer service as well as communication. I will be sure to tell every single person in all my circles to not use such a company. I hope things improve on your side of business running for the future because this experience was and continues to be the most frustrating and unacceptable form of business we have experienced since moving to Texas.

I have used Sirius HVAC and Plumbing twice now.

Our AC went out in May and they replaced it with a whole new unit pretty quickly and even came to service that unit in August when it was struggling.

I used them again to replace my hot water heater. They replaced it the next day and brought everything up to code very affordably and with professional service.

Thanks Guys.

Kenneth Evans did the work - it was through American Home Shield and using vendors through them is always questionable - never sure what kind of service you're going to get. I was pleasantly surprised with Sirius. The plumber who did the work, Kenneth Evans, was very professional -he paid attention to the details, was on time and did a great job.

Sirius was sent out by our home warranty company when our water heater stopped working. The very nice technician looked at it for about 30 seconds and wrote a quote for a new water heater, including about $1,000 worth of parts & labor that weren't covered by the home warranty.

He also offered me their "5-star discount" (10%) if I would agree to leave a 5-star review. I believe compensating for reviews may actually be illegal and is most certainly against the Terms and Conditions of all the major review sites. #unethical

At this point, we opted for a 2nd opinion and discovered that the problem was ACTUALLY a leaky pipe, NOT the water heater, which as it turns out, is working just fine.

The Sirius technician left my house with an unresolved active leak!!!

When we called to complain about the fact that the technician left an active leak unresolved, the manager accused us of being angry because we had to spend a lot of money. SMH

Obviously, Sirius Plumbing and possibly the tech make more money replacing a water heater than repairing a simple leak. #scam