Metro Express Service

I have a 1 &1/2 year old Trane AC unit. The compressor stopped working the other day. Waymon Joyner from MES spent a several hours working to solve my problem. This is after a technician had done my annual checkup just 3 weeks before and said all was fine. Waymon spent the time necessary to tune up my AC and get it working correctly.

Waymon Joyner is a fine service tech sent by MES and who has been with the company for 19 years! My husband bought the A/C unit from MES 1 1/2 yrs ago and the compressor unexpectedly went out only 4 weeks after its seasonal checkup. Waymon spent several hours getting the unit up and running and made sure it was working to our satisfaction before he left. Waymon is courteous, knowledgeable and toke the time to explain what happened, why it happened and what we need to do in the future to keep it running well. Thank you for the GREAT service Waymon!!!

Tim did a very good job on the post install quality check on my new ac and furnace. He was professional, very thorough and answered all my questions. A real asset to MES and a tech I would request by name again.

Adam did a great job briefing me on the situation and gave me great advice on the best course of actions. He stayed with the project until the successful installation and final inspection. Thank you.

I had Ray and his apprentice come very quickly on a Sunday morning. Great service and quick to
Diagnose issue and repair.

I initially went w MES, a large HVAC company in DFW. They have fixed things twice previously w no issues. On 10 August 2021, The tech ("Sean") from MES Metro Express Service, after a lengthy physical inspection of my AC unit and air handlers, said my unit was "fried" and COMPLETELY UNREPAIRABLE. I'll repeat this: absolutely no way to bandaid or fix it in anyway, he said. He pushed me to replace both the AC and the air handler for $8000, a reduced price. He said this effectively was my only option. He called his office twice in front of me to sort out availability and price.

Because I have run several businesses and am a natural skeptic, I then called Jerry Donaldson Heating/AC out of Grapevine based on a friend of a friend reference. He came out today and replaced the capacitor, all in for $135 in 15 minutes. Capacitors sell for about $14 to $20 on Amazon. Cool air flowing in and feels great. No other issues. What is the moral to this story? Think on that. I called their offices today to talk to Sean's supervisor and so far, no return call. You get one guess as to the subject matter.

45 days later the unit is running fantastic. Did I save $8000? You decide.

Update: 7+ months later unit running great.

Update: 23 months later unit running great

I had a very good maintenance service today. The technician was very nice and friendly; gave me some good advice and service. Thanks to Metro Express Service.

Metro is my go to HVAC service provider. They are very responsive and helpful and very service conscious. This time my a/c started blowing hot air and indoor temp was 89 when I knew I had a problem. I phoned too early for normal businesses but Metro understood and graciously put in service order for me. Rather than next day they were able to do same day and it was 97 in my house when their tech Tim arrived. He quickly identified the problem, made the repair by replacing a part and got it cooling. I got a cool nights sleep and I’m grateful for their prompt service. They have done my heat maintenance as well and always the same great result. I’m a happy customer.

Responded to request for service in less than 24 hours. Adam was very professional and knowledgeable about everything. He did everything he could to repair our existing unit but sometimes and old unit is just passed its prime! Gave us an estimate on replacement while on-site at a great price! We will be using this company for replacement and all of our future HVAC needs! Highly recommended!!

Personal reliable. Knows what his doing
And very professional and quick!
He is so easy to communicate with.
My name is Angele.