Metro Express Service

Please read my previous review!!! Its after 3 pm Tuesday and I have yet to receive a call from a service manager!!! The tech guaranteed that he will be back out to relocate the thermostat and replace it with a new one. No calls!!! If you are looking to replace or repair your unit PLEASE think twice before using this company.

Routine inspection. MES does a very good job. I am a long time customer and have never had a problem with their services.

I,ve used MES for many many years--Ive always found them to be excellent in their work---today I got new new HVAC installed The two service men were prompt and and followed covid protocol they were Jessie and Dallas David who came out on Weds. helped me to make a educated choice on how to proceed ----- thank you gentlemen for a job well done Kim Hochreiter

Called to get quote on clogged drain line. Lady said $60-$250.00. Then I asked her, if they came out & I felt their price was to high would I be charged a Service Call? Here's her response"Our service fee is waived for mechanical repair. This is a maintenance issues so fee would be charged" So What the heck.... to me any breakdown of A/C is maintenance related!

I used to Metro Express Service to change out both AC Units at my house and was very pleased with the service and cost. I was walked through the whole process and Metro Express Service showed up on time and finished the job ahead of schedule. Our utility bill has been cut by 40%-60%. I will recommend Metro Express Service looking for AC repairs or new AC units.

James Wheeler of MES came to my home after A-1 wanted to charge me $12K for a new HVAC system and reconfiguration of my attic. James recommended a new blower which he installed for $500! James immediately understood the situation and utilized his experience and knowledge to save me thousands of dollars. I can't thank James enough. MES is now my go-to HVAC supplier.

Great service. We were complete without heat. They were fast and efficient. Quickly identified the issue and resolved it in less than an hour.

Metro Express Service is the first call we make whenever we need air conditioning repair in our Dallas home and our other rental properties throughout the DFW. Their technicians have always been polite, prompt and informative. We've been using MES for years and plan on doing so for many more to come.

Contacted MES around 12:30 pm today, spoke with Shanda, I told her my AC was not working.
She stated someone could come this afternoon between 2 and 5 pm. Adam arrived before 3:00 pm. And had the AC functioning within ten minutes of his arrival! I am a very happy customer!

HORRIBLE !!!! A FRAUD !!!!! A CON !!!!
contacted Metro Express Services regarding leaking water.
MES stated service call was $49.95 Service man came out went to attic
I heard a vacuum while in house, then service man showed me the problem after vacuuming and a bill $244.95. Service man stated problem will return tomorrow. I asked what was charge for he stated vacuuming and then stated I needed a condensation pan for $350.00. The problem do not get fixed !!!!!! and the service man did not discuss or ask me if he could vacuum. They charged me $195.00 for vacuuming water out of condensation pan.
Contacted MES no results stated the ticket stated I wanted it fixed. !!!!
BE WARE