Sirius Plumbing & Air Conditioning

We had serious plumbing change our water heater. Now after we have had them out 5 times already our house smells like gas/exhaust SILL, it’s been 5 months!!! Today they came out again, workers that have been out have been an absolute delight to work with but the issue is still there. Today, I received a call from their Master Plumber John Nelson and he was an absolute nightmare to speak to. Didn’t want to come out and said it’s basically not their issue!! We never had any gas/exhaust leaks in our home till we worked with serious plumbing! The most frustrating thing is, it is not getting fixed and I’m not sure how safe it is for my family to smell this all day long. DO NOT USE THIS COMPANY!! I will not change my review till this issue is resolved.

Nothing but great things to say. Everyone I spoke with on the phone was courteous and helpful including the technicians that came to my home. I was having warranty problems and my situation was escalated to the owner who went above and beyond to make sure I got my tankless hot water heater fixed in time for company coming from out of town. He also made a home visit to ensure everything was taken care of. There were many hours spent on the phone arranging warranty work and once approved they were here the same day. I will use them for my future needs and highly recommend them for their impeccable customer service and great work.

Our tech, Mike, was very friendly and professional. He is very knowledgeable and proficient and seems to be extremely honest and thorough. He used a face mask as well as shoe covers and he socially distanced. We have great confidence in him and Sirius Plumbing & AC.

I had a faulty water heater and Chris my technician was not only very prompt but also very clear on options available to me yes we were working through a home warranty service as well. Installation was a breeze and Chris made sure to walk me through operation of my new water heater which was similar and make sure I saw the components that were done to bring my new unit into compliance with new city codes. They’ve been a pleasure to work with.

Kenneth was very knowledgeable about the pipes and why the sink wasn't draining properly. It took some time to get the sink unplugged but he was very tenacious and got it handled. Very nice guy! Sirius, you have a good one in Kenneth!

Kenneth was the plumber dispatched to our home. He was prompt, professional and very personable. He resolved our issue quickly and explained what was causing the issue and how it was resolved. Highly recommend Sirius and Kenneth in particular.

Chris was my service technician and he was absolutely fantastic. He took time to explain my options, educate me on best route to go, gave me info for future to be preventative and is just a very nice guy. So professional and personable. I recommend him highly.

I have used Sirius a few times now and had a wonderful experience! The techs are pleasant, knowledgeable, and trustworthy. Additionally they showed up on time which is a BIG plus in my book. I would recommend them.

Chris was very professional and kept us up to date as he investigated the issue. He was very neat and tidy as he worked and cleaned up prior to leaving. We will use Sirius again if the need arises.

Victor from Sirius Plumbing was friendly, on time and completed the job quickly. Saved me time and trip(s) to the store!!