Sirius Plumbing & Air Conditioning

Following is the email I sent to Sirius Plumbing & Air Conditioning:

Subject: Thank You!

To Whom it May Concern:

Just a quick note to let you know how much we appreciated the work that Damien Ray and Chris Gonzoles did for us in getting our under-slab leak precisely located and the leak repaired. They are excellent representatives of Sirius as are all your other representatives who have performed work at our home and this includes your telephone reps. All have always been great to deal with.

Joe & Jo Ellen

They were contracted by AHS to look at issue with my heater. They told me motherboard was out and total cost out of pocket would me $3000. Luckily I called another company and they found capacitor was gone. It ended up costing me only $120. I would not let this company come in my house for anything. I would not even recommend them to anyone. Another friend told me same issue. Stay away.

Was referred to Sirius through AHS Warranty since our AC stopped cooling. This company was an absolute pleasure to work with. I called on a Tuesday lunch break and said they’d definitely get me in tomorrow and would also put me on a wait list for that afternoon if there was a cancellation. The support center was great and I received a call/txt when the tech was on the way. Our tech Steve W was friendly and replaced a start kit/capacitor quickly and now our AC works like a brand new system. Would definitely recommend

I have used Sirius before- but this experience far surpassed my expectations. Victor was absolutely amazing. He was thorough, informative and extremely courteous. I will definitely use Sirius again, but have to say that Victor is a big selling point and reason to be a "repeat" customer.

First of all, we really appreciate that Sirius was able to respond to our service request so quickly. Because of the ‘Texas Freeze’, we are hearing stories that it takes weeks to find a plumber.
And second, We was very happy with Brian. He is very nice, I asked a lot of questions that he took the time to answer, and he understood our plumbing issues and fixed them.
If we need a plumber for issues in the future, I hope that you send Brian to us.

Brian from Sirius was excellent. He did a great job with solving a gas leak problem quickly and answered all my questions. Not all American Home Shield Warranty contacts are great but this one definitely was!

This is the 3rd time we've used Sirius Plumbing & AC through American Home Shield. They have done an excellent job all three times. This time around we had a foundation leak. Chris Gonzales assessed and pinpointed the problem. Chris was very professional and knowledgeable. He took the time to go over all the info and answered all our questions. After reviewing the proposal we decided to move forward with the repairs. A crew of two, Jamie and another fellow came and jackhammered the foundation and found the leak. They did a great job repairing the water pipe. Noticed they insulted the pipe and filled it with soil and new concrete. Great attention to detail. Great clean up. Job well done by the entire team.

This company is anything but serious. This company was assigned by American Home Shield to service my emergency request to repair a leaky kitchen faucet. I placed the request on Monday April 25. They scheduled me for Wednesday April 27 between 8am and 6pm. I make arrangements to work from home that day to sit and wait for them the entire day. They specified that I would receive a call the morning of the 27th to get a more specific timeframe. I wait around til after noon and finally decide to call them to see if they’re still coming. At that time, the dispatcher said they would arrive between 2pm and 4pm, to which I say, great, I am waiting, I will be home. I take a work call from 2:30-3:30 and miss their calls. I call the plumber back at 3:30pm, and they’ve dispatched the plumber to a different job. I call the dispatcher back and I now have to wait til Friday April 29! Meanwhile, I already have granite, Sheetrock, and wood floor damage. I cancel the service request with Home Shield and try to get a refund because why would I go through the same thing on Friday with Serius Plumbing? Serius calls me back and say they can dispatch someone today, but they cannot say what time they can be at my house. What an utter waste of time and money. Who is going to pay for water damage now? Not Serius and not Home Shield. This entire industry is such a racket and a scam.

Link was fantastic ans service I can’t really complain. Interesting story here, sometimes stuff goes sideways. Well, stuff went sideways, there was a mis diagnosis and this was during the ice storm so I can’t really fault them too hard. BUT I have to say these guys completely made it right. I mean completely. We had an issue with the ice storm and although the experience was not excellent, the make up was very good. Reasonable pricing but above average customer service. They communicate and they provide updates, technicians quote quickly and don’t waste time with sales pitches. I would say the leadership team is stronger than the service team but overall you won’t be disappointed. Give them a call and I recommend you ask for Link as he will always get back with you.

At the end of the day I will be calling them to do more work and install the shower because at this point I can feel comfortable I won’t be left holding the bag.

Many thanks to Sirius plumbing, you are safe with them.

Sirius replaced my mother’s air conditioning. They worked with her to get her exactly what she needed for her home, did not try to oversell. They were punctual and very professional. They kept us updated throughout the process. Everything went as expected. It has now been a month and everything is working perfectly.