Trusted Heating and Cooling, LLC

Always great service from this company. You can always trust them to be in your home while you're not there and all The work they do is well above average. They have done several jobs for my customers and I've never had a complaint and now I have used them and received the very best same service. James and his team are over the top whether it's service or install super clean and super efficient just can't say enough good about them. From the office staff to every person in the field has been a great experience top to bottom top notch company.

Robert was so kind and is truly a great person he came just in time when my cooling system was unresponsive fixed it in a timely manner! He was very respectful and I personally can say his wonderful services are appreciated by this a happy customer! Trust AC Austin is 10/10 in my eyes will be contacting them if I need services in the future again!

Robert was very thorough and did a great job explaining the different options available to us. I felt comfortable asking questions and he gave me honest answers, including encouraging getting multiple quotes. I didn't feel like I was being sold anything. Overall, great experience. I will call on them for business again.

Just had a service call with Robert with a non-functioning upstairs AC. He was prompt, educated me and was efficient with repairing the issue. So glad he and the company are around as i trust them so much. If you need reliable and solid HvAC install or maintenance or repair these guys are the ones to call. Thank you Trusted Heating and Cooling!

Trusted is my go to for HVAC repairs. They are always professional, on time and honest.

AC went out late on a Sunday afternoon during a 100*+ heatwave…. I made no less than 45 calls to try to get someone to come out (I have two kids, one infant!) and Trusted Heating and Cooling was the ONLY company to return my phone call… John was super responsive and squeezed us in at 10:30 PM on his way home and got us back up and running quickly saving us from an 85* night in the house. Very appreciative and happy with this service and company!

One of the hottest summers on record in Texas and our eight-year old A/C unit decides to fail us three times in a mere couple of months. When your house feels like an oversized toaster oven, time is of essence. Given that it is high season, HVAC companies are in high demand and thus your choices are very limited with regards to availability. The first couple of times we used two different companies who, despite excellent online reviews, left a bad taste in our mouths because of dishonest business practices. When our system started blowing hot air again for the third time in eight weeks, we were not only frustrated, but had also grown very leery of dealing with yet another HVAC company. This time we decided to give Trusted Heating and Cooling a try and boy, are we glad that we did. From the initial service call to the leak check and on to the replacement of our evaporator coil, we were provided with excellent customer service. All technicians- Robert, John, Efron and his partner (sorry, we didn’t catch his name) were very friendly, knowledgeable, informative and transparent in all of their dealings. They documented all their work and took photographs along the way.

Today we were scheduled to receive our new evaporator coil. The technicians arrived nearly an hour before their scheduled time (we did receive advanced notification) and wow, if I had to describe the perfect customer service experience, this would have to be it! Efron and his partner went above and beyond in their customer service. These guys did not put on a show- they were genuinely friendly young gentlemen with positive attitudes. They worked very diligently to get us up and running as quickly as possible and kept us informed along the way. As soon as they arrived, they laid out protective blankets all the way from the front door to the interior attic access. After three hours of working in an extremely hot attic, they continued to display great attitudes. Upon finishing the repair, they carefully picked up behind them and to our huge surprise, pulled out a vacuum cleaner and started cleaning our floors! Really? In my entire life, I have never experienced such exquisite customer service. Wow! Lastly, a big shoutout to Christina in the office for quickly working us into a demanding summer schedule and for going above and beyond in providing us with extremely fair and competitive pricing. We are exceptionally grateful! Our faith in HVAC companies has been restored and their business name (Trusted) is well deserved. Look no further- this is the real deal!

Trusted replaced our AC system last year. Fast, efficient and friendly techs. Extremely knowledgeable.

Love their follow-up. You don't have to remember your maintenance schedule. They will call you to schedule when it's time. Other places will claim to maintain your equipment but it's on you to remember and schedule so it may out may not happen but Trusted really takes care of their customers.

This is the second time James and his crew from Trusted have come out to help me and I could not be happier with their service and expertise! The first time was when a we had ceiling fall in from a leaking HVAC unit installed in the attic, and James came right over, figured out the issue, got us to a stable point and came back the next day and fixed the system. He was prompt, courteous, extremely knowledgeable, and professional.

While he was here I asked him to look at two non-working split ac units to give me a recommendation on what to do about them. One was very old and needed replacement, and James sent me quotes for a couple of different install options that were very reasonable. The other was only a couple of years old but hadn’t worked properly since it was installed (by someone else). James scheduled service and personally took it apart and found the leak. He explained what was wrong and what needed to be done very clearly, and had his crew take care of it while they were installing the new unit.

I previously two other companies to install and service our HVAC systems, and I so wish I had known about Trusted then. We would have saved a lot of money, time, and damage to our property had we had James and his crew out in the first place. At least we know now and we will only have them work on our systems in the future.

John M. was fantastic! We called around 6pm because our HVAC system was leaking a lot into our house. John showed up less than an hour later and immediately diagnosed and fixed the problem. He also explained some basic HVAC stuff along the way that was super helpful. Very happy with the service and highly recommend!