Service Wizard Heating & Air Conditioning

Service Wizard came out for a regular pre-summer maintenance. The tech listened carefully to what I thought I needed done, then performed his tests to confirm the unit was working properly, then repaired some insulation that had come apart that I was unaware of but needed addressing. Responsive, professional, good work and good value. Will happily see them here again in the fall for the heating check.
June '23 Update. Service Wizard just saved us. We came home from vacation to a broken AC and 100+ temperatures. They came out next day, and the problem was more complex and difficult than expected and required several parts. They kept sending people until they got it fixed. It's so nice now with AC again! The AC has only run for about 30 minutes, and it is SO much more comfortable than before. It's better than when another company installed it brand new, by a LOT. They set it up much better than it ever was before and seem to be getting a lot more dehumidification out of it. TY Service Wizard!

Adam Henwood was terrific. His knowledge of HVAC equipment and helping us decide what replacement HVAC equipment was appropriate for our home was extremely valuable.

I feel the need to post a good review because I find there are not a lot of good honest contractors out there anymore. After hassling with other contractors, I called Service Wizard to come look at a leak coming from my AC unit and David came out the next day was very knowledgeable and jumped right into the issue. He gave me a rundown of the pricing before he did any work and worked with me to better understand my system and how to keep it maintained. I really appreciate the upfront honesty and quality work from Service Wizard, will definitely call again if in need of help!

Update for June 2023 - I couldn't write a 2nd review for them, but wanted to add that the crew came through for me again, this time in another house with another unit. I knew my air handler in this other house was on its last legs at 17 yrs, and it finally went kaput the week of the intense heat wave in Austin. Emilio (service manager) came out to inspect it and turned out I needed to replace it. He was able to go through all the options with me so I could make an informed decision. The install crew came out within 2 days with the new unit and installed it today. These guys are trained really well and know their stuff. I feel comforted knowing they're taking care of my AC units

(July 2022) A few weeks ago I had called them on a Sunday morning during this 100+ degree weather we're having in TX - my AC furnace kept going on and off and we checked everything we could (without being experts ourselves). I had called around to a couple places and called them as well on a recommendation on Nextdoor from one of my neighbors. They got me in that morning! David put me first on the list and within an hour or so of my first call, we were up and running again. David also showed me how to maintain it ourselves so we wouldn't need to call them for this particular issue again. I felt it was very honest and I appreciated it. I did have to pay the after-hours fee but I did not mind at all for having gotten someone to come out to help us so quickly.

I recently called them again (today) on a separate issue with the furnace and we're waiting for replacement parts...but I already know they are going to get a 5-star review from me for that as well. They were the first place I called because I had such a good experience last time, and they got me in again right away, despite not being a long-time maintenance plan customer (other places deprioritized me because I wasn't and it almost felt punitive - some places also just never called me back). Emilio was prompt, professional, showed me exactly what the issue was and ordered the parts, trying to do whatever he could to get them rushed! I really appreciated it. Now I see why they have over 300 positive reviews here. I plan on recommending them to everyone I know!

My heat stopped late afternoon on the day of the first predicted below 20 degree night. Service Wizard responded, and Emilio was here the next morning (Friday before Christmas).
I received prompt, personal, professional attention, and highly recommend Service Wizard.

We had a wonderful experience with Service Wizard addressing an issue with our HVAC. After I scheduled online, they called and were able to come out several days earlier. Shane was excellent- he explained a minor issue he had addressed and immediately our house was cooler. This is our 3rd time to use them and every time has been stellar. Highly recommend this company!

Have used them for years and always been satisfied with their work. Latest technician Emilio has been several times and is always professional, punctual and willing to explain things

Individual who came out was very nice yet professional, and completed maintenance work very quickly/ efficiently. Was helpful with all questions I had a well regarding things to look out for in the future with the a/c, etc...
Will be going to these guys in the future.

They did a great job. Made appt online, got a call back, tech showed up the next day and was very helpful and friendly. I will use them again.

I called Service Wizard for a quote for a new AC. Their quote was lowest, by about five thousand bucks, and it was for a top of the line Trane system - not a discount brand. They installed it in one day. The techs were knowledgeable and professional. Great system, quiet and COLD compared to the old one. I'm very happy we went with ServiceWizard, these guys rock.