HomeServ Memphis

Homeserve didn't seem to care that they assigned my job to an absolutely garbage company that wouldn't do the work. When RCI was first assigned my sewer line repair Duke sent two absolute buffoons to my house to dig up my yard, throw some dirt around, and smash up concrete and absolutely not fix anything. Then it took TWO months to get some sober people to come out and actually fix my sewer line. The whole tike Duke kept having sob story excuses and telling me "oh well be out this week". But then they would never come. After the repair I needed my yard fixed. I needed the hole filled in with dirt and my concrete repoured. It took so many phone calls and so many times being lied to that they would be out that day or that week. Finally on the litteral hottest day of the year some guy comes and pours some crooked concrete walkway and step. 10/10 do not recommend this experience. Duke is so full of it. Don't buy into his mess. Early March to the end of June my yard was wrecked for a repair and restoration that should have taken less than a week. And it still looks bad.

Though I was initially scheduled for Wednesday, I was rescheduled for the following Friday due to them being without multiple technicians. This is no slight on the company as people just lack the drive to work these days. I had a leak in my home and I could not identify it's source. Jacob arrived timely ahead of schedule (which is always good) and was super kind and knowledgeable. He identified my problem areas and was done rather quickly. I had the same leak looked at by another company and as you can see I had to find someone else. As a consumer, I appreciate workers that take pride in their craft, successfully complete the job requested, and are not just performing for a paycheck. If all the technicians offer the caliber of service as Jacob, they will become a staple in my home maintenance needs.

We were assigned to Greenway by my home insurance for my dryer repairs. We went a total of 4 weeks without a dryer and 3 visits from Greenway. The initial visit they told us that the dryer vent needed to be cleaned and that was why the dryer stopped heating but of course at an additional fee! We agreed, 1 hour later I get home dryer still not heating, I called my insurance back and stopped payment on the service they lied and said it was, they stated that Greenway would come back out, after not hearing from them for a week I contacted them myself and had to initiate another appointment, same person came again, said it was the timer and they needed to order it, so in between the 2nd visit and the 3rd I received a call from Greenway about the payment for the service they lied and said I needed initially to fix my dryer. I told the rep that I would not be paying anything additional until my dryer is fixed! Never heard back, until last month, instead of billing me, the amount was sent to collections. Epitome of bad customer service, it will be a cold day in hell before I recommend or give this company ANOTHER CENT OF MY MONEY!

We had our hot water heater replaced. The technician were great. They experienced some issues but didn’t stop until it was fixed. When entering my home and going up the stairs they were careful not to hit the walls or scratch my wood floors. They were here a while but Ty and Jeremiah were great.

This company came to give an estimate for American Home Shield. They say it was going to be $1906 out of pocket cost for us, just to repace a water heater that is being replaced under warranty by the manufacturer. They can't give me a written estimate of why it is so expensive and what I am paying for. That does not sound right. I'll be using someone else.

Darrell came to repair our dishwasher and found nothing was wrong. That was great news. We had apparently turned it on without waiting long enough for the water cycle to engage. He was very knowledgeable and efficient. A very good experience!!

Jacob did my garbage disposal repair today he was very professional and helpful. Thank you for sending such a professional individual. He was courteous, polite, and efficient. Very happy with the service he provided. Will recommend to friends and family.

Excellent service! I cannot begin to tell you how appreciative I am of the outstanding (heroic) service I received from the Greenway Team on one of the most frigid days of the year. At 5:30 am (2/16/21) I discovered a break in the water main to my home. Of the nine plumbers I called, three called me back. Greenway was the ONLY service willing to come that morning. The other two told me "We just can't run trucks in this weather. We'll call you back when the roads clear." AYKM? GW scheduled me between 10-2 and Mr. Martin (Manager) arrived before 11. By 2:30, his repair crew, Keith and Chandler were working the jackhammer. Yes, my meter and line were unfortunately under my driveway. It was an awful cold day. The high was 16, but those guys worked so hard and did not leave until I was flowing again which was almost 7pm that night. So grateful. I have a whole new appreciation for brushing and flushing. Thank you Greenway.

Trevor came and presented a professional and friendly demeanor. Cleaned and inspected my AC unit and associated equipment.
Thanks.

We had some toilet problems and also plumbing in the rest of the house, nothing drained!!! Dean, had a crew out here asap and made sure this problem was taken care of. They were so professional and courteous. They were also so very friendly. They will be the only company we use in the future.