HomeServ Memphis

After initially telling me it would be two weeks to send out a technician, there were able to make an appointment for the next day. The repair technician, Mr. Terry Boyce, arrived in the scheduled appointment window and called before arrival. He was friendly and informative. He quickly diagnosed the problem and performed additional checks on my system. My AC is running well now. Great job!

I was very pleased and grateful for the services I received from Greenway Home Services. I received an appointment the same day I called and I also received a status update of when the technician would arrive. My technician, Bobby, was knowledgable and efficient. He addressed my problem and successfully corrected it. I will continue to use Greenway Services in the future.

I experienced an AC leak in my home and after contacting my home warranty company, was contacted by Greenway Home Services. Within a short time frame, a team member, Fabian, arrived at my home to repair my AC unit. Not only was he pleasant, but he was also very open to my questions regarding the repair. And he thoroughly cleaned my AC piping, as well as vacuumed the area around my AC unit. If I need service moving forward, I will definitely request Fabian - excellent customer service!

We were having issues with our AC unit not cooling properly. It was under warranty with Greenway, and the technician was able to come out quickly, diagnosed the problem and we only had to wait a couple of days for the part to come in. Alan came out and replaced the part the next day and the AC unit is cooling better than ever! We have used Greenway for multiple issues, like plumbing, appliance and AC, they have always resolved the issue quickly and correctly. Thank you Greenway! The technicians are always courteous, knowledgeable, and the customer service manager was great when it came to following up.

Terry Boyce was the most professional, experienced, and understanding technician to ever visit our home. His kindness and patience in explaining the issue was most appreciated, and his exceptional and thorough work effectively brought our system back online. We would recommend him for anyone in need of HVAC repairs; he presents as a real representative of what is a great team and company.

Going on 9 days now since our A/C went out and we are waiting on Greenway to fix the issue. Our home warranty company American Home Shield assigned them to our claim. The first tech who came out was Marquette and he was very nice, informed us that he could not find the source of the leak and recommended the unit be replaced because it's 21 years old, the original unit when the house was built. Well he left that day without doing anything and said a project manager would call to set an appt. He did and came out, only to tell us AHS is forcing them to diagnose a problem to fix, so they can get out of replacing the unit. Then he has the nerve to recommend and provide quotes for a total A/C unit replacement, financed through them. So the unit does need to be replaced, but both AHS and Greenway are too shady to do the right thing. I will look into getting my entire system replaced soon, but I will never do it through Greenway. I will use literally anyone else. Not after sitting without A/C for two weeks while a part is on back order and no one really seems to care if we live or die during a heat advisory in Memphis with no air. I have very little faith in Greenway, but I hope they at least get our evaporator coil replaced like they said they would. Oh, we've also tried to call the project manager who came out, he hasn't bothered to return any of the calls. The only person who has actually been helpful is the lady who answers the phone when you call their office. She's the only one who has provided any updates or information this whole time.

Greenway Home Services recently sent Richard Sanders and helper Andrew, to install a new water heater at my home. Their service was excellent. Very professional. Exceeded expectations. If you need a new water heater, you can probably do no better. If only all the service techs could be this good. 5 stars.

My boyfriend and I recently had a new system installed by Greenway. Unfortunately we’ve had problems almost from day one, sometimes it would work other times it wouldn’t do anything. We’d call, they’d send someone out each time claiming to have found the problem, finally it just quit working all together. We called and this time Billy F was the technician that came out. Very different experience Billy is very professional he listened as we expressed our frustration with Greenway and acknowledged he’d be just as frustrated. He shared how long he had been doing this type work, what his role at Greenway is and if at anytime we had questions he’d be happy to stop and answer them. He assured us before he left our system would be diagnosed properly with a solution. I want go into detail but want to thank Greenway for sending Billy, he was able to repair our system while here. Still working perfectly 👍🏼😁

Lisa V

Buisness claims to be open 24 hours 7 days a week, which is inaccurate. They also claim to have emergency service which seems to be false. They along with the home warranty had no concern about an infant and toddler with no heat in 8 degree temperatures since they never seemed to open the doors.

I’ve used Greenway for many years and have had several outstanding technicians for both plumbing and HVAC issues. Today, Pip earned a spot on my outstanding list. He was timely, effective and professional but also comfortable and easy to talk to. While quickly and efficiently addressing and repairing my HVAC problem, he still found time to talk to me about things he could see I loved….dogs and cats. He offered me suggestions I’d not heard before about how to maintain my HVAC system. He did a thorough job at a reasonable price and he reminded me that I much prefer a locally owned business to a national chain. Thank you, Pip; my husband and I will sleep with an arctic chill tonight!