HomeServ Memphis

A quick thank you to Terrance and Deandre for their work in finishing up the install of our heating and AC. They came out and replaced the faulty thermostat and made sure we had the correct circuit breaker in place for the new AC unit. They are great and I recommend them highly for any Installation of heating and AC systems. They are friendly, professional and capable. Keep up the good work.

They were assigned by American Home Shield to work on my wall unit a/c that was old when I moved in 20 years age. The 1st two times they came out they sent someone who didn't know how to work on that type of a/c. The third trip they came out and took pictures to try to find parts. After a week I called and was told the parts were on back order. I waited 3 more weeks then called for an update. They said parts still on back order. When I asked if we could get some kind of time frame, the person on the phone slipped up and told me the parts hadn't been ordered yet. So I pressed until I got what I felt to be the truth. She said they couldn't find any, and even if they could find parts they would come from China which would add 2 weeks for shipping. I said I had hoped they could find the parts and repair it in place because I know replacement would require reconstructing some of the wall. But we were a week away from 95 degree temps so I asked them to tell American Home Shield replacement was the only option. I waited another week and called AHS. They had not been contracted by HomeServ. So I called HomeServ for an update. I was told they were still looking for parts. I asked again for them to tell AHS no parts were available. I was told she was emailing managers of 3 departments and at least one of them would call back that afternoon. Nope. The next day they said we're still waiting on the 3 departments managers. I asked to speak to anyone currently in the office. This was 10:00 a.m. The said no one I could talk to was in. I hung up, called AHS, and told them to never send HomeServ to my house again. And this was the 2nd time I've had this type of problem with them. The same thing happened with my dishwasher last year. It took 2 months for them to tell AHS it couldn't be repaired. And now AHS is telling me that Homeserv is not returning their attempts to make contact either.

I am having an issue with my new HVAC unit. Initially, the right Greenway technician for the job was hard to find; however, they did find the correct technician for my job.

Our technician was Michael. He was very courteous & friendly. He did a very efficient job for our air conditioning unit maintenance. He had the filter we wanted to purchase on his truck, installed it, and disposed of the old one for us. We have been using Greenway Home Services for many years, and we appreciate their service.

Had to upgrade heating and air system Jason Whisenhunt, Alex Balle, and Ryan were my technicians who performed the installation. They were very professional and courteous, they worked very hard to get the job done. Also the follow up was outstanding. Jason made sure I was satisfied with the work. Thank you to everyone that made this a pleasurable experience.

Had a plumbing emergency and American Home Shield sent Greenway to our house. Contacted Greenway myself before they came and spoke with Yvonne who was awesome. She called American Home Shield to make sure that they had my claim identified correctly and had a service tech to my house within a couple of hours. Bobby was our service tech and he was great. Very honest and knowledgeable. Super pleased with their service.

Complaint #1

Good Afternoon,

I am writing in regards to the unit placed in my home. I would like it removed asap!!! The job was never completed!!!! I was told that parts were being ordered and the parts would be here in 2 days(today is day 2) I had to call to find this information out. No one from this company bothered to contact me. It is currently 95 degrees in Memphis, TN and my daughter's room is scorching hot. I do not appreciate the poor customer service for a 9,000 plus dollars purchase. I have tried calling on the phone and did not get an answer. I need to be contacted asap.

Complaint #2

I am writing because this is my second time having to contact you all about the AC unit you placed in my home. The AC UNIT is still not cooling properly. I need someone at my home ASAP. This is totally unacceptable for the cost of this unit which is 9,000 plus dollars. The 1st time I wrote you all the job was left incomplete with no communication. Now the job still seems to be incomplete because the unit is not cooling my home properly. The thermostat has been set on 66 and the temperature in the home is not going under 75 degrees. I need this fixed or removed from my home and off my credit to locate a competent and reputable company that will ensure the job is done properly and the unit is cooling my home properly.

Complaint #3

After the on call Technician came out at 10:11 pm. He discovered that the unit was frozen and did not have a filter in the unit which will create other problems like clogged evaporator coils, and air ducts not blowing properly. The tech left at approximately 10:20 pm. He said he will return tomorrow to conduct a further inspection and diagnosis. However, I have been telling this company since the unit was installed that the unit was not cooling properly. The 1st time because the job was incomplete. The 2nd time it appears that the job was not done correctly- especially with no filter installed. I have asked for the unit and ducts to be inspected and to no avail. An inspection was done and no one discovered that there was not a filter. This has been a horrible experience overall. I hope to get all of these issues resolved and would not wish this upon anyone.

I had an issue with my furnace and Greenway was able to come out within 24 hours. Bobby was extremely professional and informative. He quickly resolved my issue and provided a solution/quote for other work I am considering. I would highly recommend Greenway and Bobby specifically.

Reuben Clayton did a great job in repairing my very old dryer. He was very knowledgeable about my equipment even though I think my dryer was older than he. He had a great personality and a willingness to serve!!! He has been the best technician that I have had(and I have had many who have helped me in more than 8 years with Greenway. ) Reuben is worthy of this review. Thanks.

I want to compliment one of your excellent employees, Josh. He went to great lengths to make sure the job was done properly and in a timely manner. He was very respectful and knowledgeable about my plumbing issues. I received quality service and he knew just what to do to solve the problem. Josh made sure the area was clean and properly disposed of the old parts after completing the job.

Such service builds great working relationships. I will bring all my plumbing needs to Greenway Home Services from this day forward.