Aire Serv of Knoxville

Good communication from the company and their service rep explained what and why he was servicing. This was semi-yrly maintenance.

Connie took my call this morning and got me on the schedule very quickly. She was very professional as well as personable. Israel was my tech and he was friendly, knowledgeable and exceptionally professional. I highly recommend AireServ!

Over the weekend I did a bonehead move swapping out the Thermostat - thought I had the breaker off only to learn there are THREE breakers on this system and as a result we had no heat. Called Aire Serv this morning, they had assigned Jason to come out today, by EOD he had us working. Knew exactly what I had done, swapped out the fuse on the control board and like magic, heat! Jason was exceptional, courteous, professional and didn't make me feel like an idiot, which clearly I was! Looking forward to having Aire Serv do future maintenance on our home! Thanks

Jason let me know he was on his way, and arrived promptly. He was pleasant and respectful, and completed my heating tune-up, including checking for any C02 issues. AireServ of Knoxville is my go-to for anything HVAC related.

We have used Aire Serv for our spring and fall maintenance for several years. Our HVAC system had not quit on us, but we had begun to start replacing parts and just really wanted to be proactive with a new HVAC system. From the maintenance tech, the sales person, the 2 young men who installed our new system and even the ladies in the office—it is just a professional group we wanted to continue business with! They are easy to work with and take care of their customers.

The installation crew was very respectful & professional. They answered all our questions & explained unit operation. They included instructions & a demo of our new smart thermostat. They even worked over to troubleshoot a connectivity issue from our old thermostat wiring. We had a really good day. Thanks for being a group we can count on.

Jared came out today to help with an odor coming from our vent. He went above and beyond to try and find the source. Mission accomplished! It turns out it was in our wall and Jared even found the point of entry on our roof. Very professional and determined to figure out the problem. I contacted them at 8 AM and Jared was at my house by 10 AM. I would highly recommend you use this company. They are great!!

Two years ago a large, highly advertised HVAC company came to my house to service a central AC unit that had not been checked in several years. Their technician arrived at my house for the first time accompanied by a sales person, which I thought was very strange. Within an hour, they told me that my unit would have to be replaced, and they would email me some replacement options and financing methods. I got on the phone to a trusted, banker friend who immediately recommended that I get a second opinion from Aire Serv of Knoxville because they are "honest and professional people." Two years later, I still have the same unit, no repairs or replacement was needed, and it is still running great because I have an Aire Serv service agreement that brings them to check and maintain my central heat and AC unit twice a year. I recommend these folks unequivocally, and beware of some of their most commercially promoted competitors.

My mom called and made an appointment with these people two weeks ago. She has been without ac in this heat for two weeks now. Today was the day they were suppose to show up no one showed up or called. Tried calling them to see a reason why no one would answer the phone. I would not recommend them to anyone.

This is the best HVAC company in Knoxville. Jeffrey is very professional and knows what he's doing. Two different jobs he was able to quickly identify the issues and fix them. Even came on a Saturday evening to fix an issue I had called about that same day. Never calling another company again.