The initial service and installation was great. However after only 2 years the unit is not working and I was told, in the middle of August in TN, that they don't provide portable units to help keep my house cool. The portable units are reserved for new customers only! Also, they can't order parts over the weekend when a part is needed to fix this 2 yr old Air Conditioner. Such a disappointment and would NEVER recommend them to anyone if asked. When you spend over $5k for a more efficient and updated model you expect more than 2 yrs worth of proper usage.
Great service from Air Serv on a system charge. They texted me the service techs info and picture before he arrived and he called me when he was on the way. That was an amazing feature of their process because I knew who was showing up and when they would be there. Great Job Air Serv!
Jason took care of all the heat/cool issues in my attic. He took photos of the problems prior to the work, then photos of the excellent remedies he performed to get all issues resolved. Jason is a professional repairman and extremely knowledgeable.
Everyone was extremely kind and helpful especially Connie the office liason I needed help and they didn't hesitate to do everything possible to do so. As a result the next time I need heat and air problems solved Aire Serv will be my go to and saving some of all the goodness for last...Israel was equally awesome!
We had a heat pump that was very old and needed replacing. Aire Serv helped us with the whole process of not only getting a new unit but helped with the financing thru a TVA program. Our new electric bills are lower than our old bills and that's with the payment for the new unit added to it.
They are very professional to work with and I know we can call anytime and feel confident that we'll get any help we need.
We were out of town for Labor Day weekend and hour house sitter noticed that one of our units wasn't working properly...Friday night at 6pm! Aire Serv was able to come out that weekend and get us back up and running quickly without additional charges due to after hours/holiday weekend. Fantastic job!
Highly recommended. Best in town - I would say. My experience with them involved buying a new packaged system plus the additional warranty/maintenance plan. My experience has been sterling. Please note that a new HVAC system is more about the people, process & installation than the brand name. As I was researching when I was in the market, and explored many options, I found that they were the best informed, most helpful and most professional. It is natural that price might dictate your choice in buying a new system, but keep in mind the hefty cost and life-time of the equipment involved, and few hundred extra dollars spent with the more dependable pros turns out to be much better bet in the long run. I have suffered the consequences of going with the 'cheaper' versions in the past.
I am so Glad I've went with Aire Serv! Connie is so Nice she works with my schedule! Jeff is Very Professional! Aire Serv is a Honest Company! I've dealt with 2 other companies.
John Rufi
Jason was very very professional and knew what he was doing.
Jamika Brabson
The initial service and installation was great. However after only 2 years the unit is not working and I was told, in the middle of August in TN, that they don't provide portable units to help keep my house cool. The portable units are reserved for new customers only! Also, they can't order parts over the weekend when a part is needed to fix this 2 yr old Air Conditioner. Such a disappointment and would NEVER recommend them to anyone if asked. When you spend over $5k for a more efficient and updated model you expect more than 2 yrs worth of proper usage.
Matt Long
Great service from Air Serv on a system charge. They texted me the service techs info and picture before he arrived and he called me when he was on the way. That was an amazing feature of their process because I knew who was showing up and when they would be there. Great Job Air Serv!
Kathy Baker
Jason took care of all the heat/cool issues in my attic. He took photos of the problems prior to the work, then photos of the excellent remedies he performed to get all issues resolved. Jason is a professional repairman and extremely knowledgeable.
GiGi Sanders
Everyone was extremely kind and helpful especially Connie the office liason I needed help and they didn't hesitate to do everything possible to do so. As a result the next time I need heat and air problems solved Aire Serv will be my go to and saving some of all the goodness for last...Israel was equally awesome!
Lori York
We had a heat pump that was very old and needed replacing. Aire Serv helped us with the whole process of not only getting a new unit but helped with the financing thru a TVA program. Our new electric bills are lower than our old bills and that's with the payment for the new unit added to it.
They are very professional to work with and I know we can call anytime and feel confident that we'll get any help we need.
Cam Pate
Jason was awsome. He fixed the issue, didn't try to see me anything. I used this company at a former employer. Great then and still awsome.
Megan Murphy-Boutwell
We were out of town for Labor Day weekend and hour house sitter noticed that one of our units wasn't working properly...Friday night at 6pm! Aire Serv was able to come out that weekend and get us back up and running quickly without additional charges due to after hours/holiday weekend. Fantastic job!
Dipdchat
Highly recommended. Best in town - I would say. My experience with them involved buying a new packaged system plus the additional warranty/maintenance plan. My experience has been sterling. Please note that a new HVAC system is more about the people, process & installation than the brand name. As I was researching when I was in the market, and explored many options, I found that they were the best informed, most helpful and most professional. It is natural that price might dictate your choice in buying a new system, but keep in mind the hefty cost and life-time of the equipment involved, and few hundred extra dollars spent with the more dependable pros turns out to be much better bet in the long run. I have suffered the consequences of going with the 'cheaper' versions in the past.
Becky Vineyard
I am so Glad I've went with Aire Serv!
Connie is so Nice she works with my schedule! Jeff is Very Professional!
Aire Serv is a Honest Company!
I've dealt with 2 other companies.