Every experience with the employees of Lee have been professional and mostly positive. My big concern is employees manually writing credit card info in a notebook and not electronically scanning a credit card. Definitely not PCI Compliant nor a good business practice.
When we couldn't turn off an outside faucet we followed a neighbor's recommendation and called Lee. Job was well done and technician was very helpful. We were told they would definitely get to us "today." Our only complaint is that they should have explained that "today" included evening hours.
When my family moved into our new house, we learned that we needed to replace our HVAC system. A representative from Lee Company met with us and told us that while we may spend more using their company, we are going to be getting excellent service and people who were professionals and knew how to set up the system and duct work so there wouldn't be future issues. We decided to go with Lee Company and it has been a NIGHTMARE since.
We were given the project managers personal number if we had any questions or concerns. We tried contacting him for 2 weeks only to eventually find out he was on vacation. The whole time we were without our hvac working because the workers never showed up. When they did, they worked half the day then left, with our system still not working. We called in the next day and the office said they thought the project was completed. They apologized and sent the workers back to finish the job.
3 days later the system stopped working. My 4 year old son, pregnant wife and I had to wait in a house that was 90 degrees and above for 8 hours to get a worker out to fix the problem. He finally did, told us the installers didn't use freon, apologized and left.
A week later it stopped again. Again we waiting in an oven of a house for a worker. When he came he showed us that parts from the company itself were faulty and burned out which stopped the hvac from working. They ordered replacement parts and fixed it the next day.
A month or two later, we woke up in the middle of the night and were able to see our breath in our own bedroom. The unit gave out again. Someone came in fixed it the next day.
I've tried getting in touch with management multiple times over the last year. Customer service continues to tell me a manager will contact me and correct the problem, but they never do. Its been over a year now. I thought paying extra for professionals would be worth it, but this is not what we signed up for and paid for. I will not be using Lee Company or recommending it any time soon. Beware.
The annual service agreement is a great deal. Had an issue with the air, called and had a technician there within a few hours. They solved my problem quickly and provided great advice for future considerations. Tech was super professional and very courteous.
I called this morning due to my AC malfunctioning. Upon calling, I was immediately helped and within two hours Wes called and was at my house in 30 minutes. Wes was great! He was courteous, professional and had a great sense of humor. I would recommend Lee company to anyone needing electricity, plumbing or HVAC!
Set up appointment or 0800 and at 0700 Shane called to confirm and he was here even a little early, which was great. He explained what he was going to do, the cost, the different plans and service offered, and the replacement options. Excellent service and mannerism. He did great and was a very representative for LEE COMPANY.
Our tech was Dirk and he was very knowledgeable and really knew his stuff. A neighbor referred me to Lee Company and to Dirk and I couldn't be happier with the service. I would also recommend them to anyone in need of AC/Heat, Plumbing or Electrical.
We purchased out HVAC units from Lee Company, I shopped around and their price was very competitive, but the warranty surpassed all others. Install was flawless and on time. Highly recommend!
I am only giving two stars because the man that came last year and installed our ceiling fan did a great job and was super nice. He told me about Lee Company's maintenance plan which is when things took a turn. Last year, Lee Company came out to do the routine maintenance check on our HAVAC unit. My husband and I just bought the house and the unit was only a year old. The guy who worked for Lee Company (I can't remember his name) basically told us that our unit was too big for the house and suggested we replace the unit. I was shocked, it was brand new? It was short cycling, but another company came out and replaced the thermostat and we have had no problems ever since. He told us our winter electric bill was going to be $400-$500. After getting opinions from two other companies that told us our unit was totally fine for our house, we did not replace the HAVAC unit. I'd like to add now that the cold months are over, our highest electric bill in the winter was $201. I feel like Lee Company tried to take advantage of a young couple that were first time home buyers.
Mary Nunaley
Every experience with the employees of Lee have been professional and mostly positive. My big concern is employees manually writing credit card info in a notebook and not electronically scanning a credit card. Definitely not PCI Compliant nor a good business practice.
Cynthia Verbinski
When we couldn't turn off an outside faucet we followed a neighbor's recommendation and called Lee. Job was well done and technician was very helpful. We were told they would definitely get to us "today." Our only complaint is that they should have explained that "today" included evening hours.
Doug Thomas
Absolutely professional in every aspect from pricing to on time to a genuine caring attitude.
Brady Forrest
When my family moved into our new house, we learned that we needed to replace our HVAC system. A representative from Lee Company met with us and told us that while we may spend more using their company, we are going to be getting excellent service and people who were professionals and knew how to set up the system and duct work so there wouldn't be future issues. We decided to go with Lee Company and it has been a NIGHTMARE since.
We were given the project managers personal number if we had any questions or concerns. We tried contacting him for 2 weeks only to eventually find out he was on vacation. The whole time we were without our hvac working because the workers never showed up. When they did, they worked half the day then left, with our system still not working. We called in the next day and the office said they thought the project was completed. They apologized and sent the workers back to finish the job.
3 days later the system stopped working. My 4 year old son, pregnant wife and I had to wait in a house that was 90 degrees and above for 8 hours to get a worker out to fix the problem. He finally did, told us the installers didn't use freon, apologized and left.
A week later it stopped again. Again we waiting in an oven of a house for a worker. When he came he showed us that parts from the company itself were faulty and burned out which stopped the hvac from working. They ordered replacement parts and fixed it the next day.
A month or two later, we woke up in the middle of the night and were able to see our breath in our own bedroom. The unit gave out again. Someone came in fixed it the next day.
I've tried getting in touch with management multiple times over the last year. Customer service continues to tell me a manager will contact me and correct the problem, but they never do. Its been over a year now. I thought paying extra for professionals would be worth it, but this is not what we signed up for and paid for. I will not be using Lee Company or recommending it any time soon. Beware.
Jon White
The annual service agreement is a great deal. Had an issue with the air, called and had a technician there within a few hours. They solved my problem quickly and provided great advice for future considerations. Tech was super professional and very courteous.
Paul Dalecke
I called this morning due to my AC malfunctioning. Upon calling, I was immediately helped and within two hours Wes called and was at my house in 30 minutes. Wes was great! He was courteous, professional and had a great sense of humor. I would recommend Lee company to anyone needing electricity, plumbing or HVAC!
Glynn Knox
Set up appointment or 0800 and at 0700 Shane called to confirm and he was here even a little early, which was great. He explained what he was going to do, the cost, the different plans and service offered, and the replacement options. Excellent service and mannerism. He did great and was a very representative for LEE COMPANY.
Michael Broyles
Our tech was Dirk and he was very knowledgeable and really knew his stuff. A neighbor referred me to Lee Company and to Dirk and I couldn't be happier with the service. I would also recommend them to anyone in need of AC/Heat, Plumbing or Electrical.
Michael huston
We purchased out HVAC units from Lee Company, I shopped around and their price was very competitive, but the warranty surpassed all others. Install was flawless and on time. Highly recommend!
Lauren Calhoun
I am only giving two stars because the man that came last year and installed our ceiling fan did a great job and was super nice. He told me about Lee Company's maintenance plan which is when things took a turn. Last year, Lee Company came out to do the routine maintenance check on our HAVAC unit. My husband and I just bought the house and the unit was only a year old. The guy who worked for Lee Company (I can't remember his name) basically told us that our unit was too big for the house and suggested we replace the unit. I was shocked, it was brand new? It was short cycling, but another company came out and replaced the thermostat and we have had no problems ever since. He told us our winter electric bill was going to be $400-$500. After getting opinions from two other companies that told us our unit was totally fine for our house, we did not replace the HAVAC unit. I'd like to add now that the cold months are over, our highest electric bill in the winter was $201. I feel like Lee Company tried to take advantage of a young couple that were first time home buyers.