Northpoint Heating & Air Inc

I have had my annual maintenance checkups done with Northpoint for over 15 years. During one of my last visits your technician was here and he reminded me about the nagging refrigerant leak that I continued to put off. He then recommended that I replace my 20 year old system. I knew the time was coming, so I had your salesman come out later that day to give me a price. While I was trying to make my decision, I noticed one of my neighbor’s across the street was having a new unit installed. Being prudent, I figured I would get a second estimate, so I approached the workers from Cassell Heating & Air at my neighbors to inquire about a price. To my amazement, the first two guys I spoke to did not speak english at all and they simply pointed to the person who I assumed was their “boss.” I asked him if he could give me a price at my house and he said “I just do some contracting for this company and that I would have to call Cassell’s office.” While I was leery about this, I still went ahead and called their office to have the salesman give me a price. Although their price was slightly less expensive, I decided to stay with the company that I knew and trusted. Having seen the same employees year after year with Northpoint and not a company that uses sub-contractors, I felt more comfortable to entrust in you for one of the largest purchases of my life. Since my neighbor’s and my installation were completed, I have seen the other company’s truck at my neighbor’s house numerous times. I am very happy and satisfied that I have not had to see you again since my installation. Thank you very much again for all your help with this process. I will make sure my other neighbor’s know who to call in the future.

I wish I could give Northpoint heating and air zero stars! They charged me $90 on 08/28/19 for a diagnosis that took less than 10 minutes.( without fixing anything). So I had to call them the next day to fix the problem which cost an additional $250. The tech stayed less than 30 minutes and my ac is still not working! And to top it all off my unit is still under warranty! Please don't trust these people. They are crooks who take advantage of people who don't know what they should be paying. Reference point: hvac should cost between 100-150 an hour. And I paid 250 for less than 30 minutes with a warranty and nothing was fixed.

Northpoint replaced my complete a/c system including duck work which was wrong since the house was built. When I went into the attic to inspect the work I was amazed at the workmanship that was done. The house now cools evenly and with little time I will be really happy when I see the savings on the electric bill. thank you everyone at Northpoint for doing a great job and in a timely manor.

My experience with Northpoint was pleasant and satisfying from the start. Representatives were friendly and professional. Communication was prompt and clear. Most of all I feel secure with a new system and know if anything goes wrong, they have my back......Thank you Brent....enjoying the warm air.

Patrick was very friendly and knowledgeable. He came out to the house within the given timeframe and refilled our AC unit. I recommend north point heating and air they are good about coming out quickly if you need them in a pinch!

This review is based on a gut feeling. I had my house built in 2014 and this company installed the HVAC during the construction. It has consistently broken down every year since. The issues have always been a loss of coolant that lead to a compressor going out. So, there's always a coil or some other component that leaks causing the coolant drop below safe operating pressures for the system, and the compressor shorts out from running too much. There is not a low pressure switch on my system that would prevent the compressor from catastrophic failure - but that is Great Southern Homes' choice as I understand it, not Northpoint Heating and Air. The very persistent issue that my system is leaking beyond what I myself can ever imagine as normal leaves me with the feeling that the quality of the install (done by this company) and repairs (mostly done by this company) are suspect at the very least. I had discussed these issues with Mr. Welty in depth over the past years, and while attempts were made to mitigate the costs to me personally, that is no longer acceptable if it is just going to continue costing me money and not addressing an underlying issue, and it's no longer an option as the repairs at the moment for this year's breakdown are now soaring over $3,000. I feel like I have made the choice to use this company over the years because they indeed installed it, but I'm also feeling that a consistant problem and a consistent solution may just be all a consistent problem. I will be using another company for HVAC services from now on, and I personally cannot recommend this company. They usually have been friendly in our discussions, but the last few we had felt a bit off as they seemed to place responsibility for the issue almost no where and tried to make it a non-issue, or carefully blame it on Great Southern Homes with the disclaimer that Great Southern Homes couldn't be held liable because everything was correct by the numbers architecturally. All I know is something smells fishy, so beware.

They have nice technician but extremely expensive. Will not use them again. They charged $120/lb on R-22 and $85 to come to our house ( which is just a few blocks away from them) to fill my unit. I agreed because I did not know other places were so much cheaper. Other places, I later found out, won’t charge service call for filling R-22 just the price for per pound which they charge $80/lb. Edit: and they called me for this review saying that I trashed them. I am just stating an honest review if no one else does. They said they were the only ones to respond. I now wish they hadn’t. They were the only ones I called though. My advice is shop around before making a decision.

Dzenan and Bennie were all about professionalism and quality. They showed up on time and finished when they promised. The was no signs of them being here the clean up was outstanding taking all debris and trash with them. The unit is up and running so efficiently-thanks to the install team and Alan the product director for making a difficult situation and turning it around to state of the art high efficient program.

I obtained 3 quotes, and this was the most bang for my buck! They are very thorough, and we are more comfortable than we have ever been in the past 18 years in our home, and we are thoroughly enjoying our new Lennox Air Handler and Heat Pump! They came highly recommended by my brother, and now I can say the same!

I have great respect for this people at Northpoint Heating & Air , they are professionals that really care, special thanks to Mr. Erin Welti the service manager, He sent the 2 gentlemen to come to my house to do the repair Mr. Daniel and Mr. John very knowledgeable and caring ( wao) they even vacuum my floor when they got done. I have no words to Express my gratitude. God Bless Northpoint Heating and Air .They are the best!