Northpoint Heating & Air Inc

We needed to have the gas line to the heater pack on our furnace replaced. Northpoint was able to schedule the appointment quickly. Technicians Patrick H. and Quan were great! Very professional and explained what they were going to do. They were patient with our curious cat who tried to get in their truck! The price was reasonable (we have a maintenance contract with them which gave us a great repair price). Just one little complaint: They were about 30 minutes late getting to our house and did not call to let us know (said they had a vehicle problem).

My family experienced a water leak from our upstairs bathroom into our downstairs kitchen ceiling. Part of the ceiling fell off and the HVAC duct was saturated. The duct insulation needed replacing. The technicians from Northpoint Heating & Air (Michael & Quan) arrived on time. They provided excellent service, were extremely professional and courteous. They were knowledgeable and were able to improvise to complete the work in a timely manner. They were able to successfully complete the job despite working in a tight space. They completed the job sooner than expected and presented me with a very reasonable bill. This is my first time working with this company, but this job exceeded my expectations! I Would recommend them to family and friends in the future!

We have had nothing but amazing experiences with NorthPoint! They are quick to respond and come out if there is a problem. Everyone is so nice, helpful, & knowledgeable. We had a repairman come out yesterday to help us figure out what was wrong with our upstairs unit. He explained what he found thoroughly and lined up their sales man to come out an hour later to give us quotes. Brent showed up with a printout of our options and has been great to work with. They did not have an agenda they were pushing, offered several brands and tiers of units, and answered all of our questions. We had our upstairs unit replaced today. Pat & Al showed up on time, were so nice, explained everything, and were so professional. They are hard workers and got their work done in such a timely manner. We will continue to use this company and we highly recommend using NorthPoint Heating and Air.

Extremely professional & Highly recommended.

Gave me a no non-sense quote. Addressed my concerns in great detail about moving to a larger unit and adding zones in the future. (Aaron & Jason.. you guys rock)

Came out on-time.
Technicians patiently answered all of my questions.
Performed a super clean install. (Air handler/Condenser/New duct work w/ enlarged secondary return & new thermostat).

Stuck around and tested the unit thoroughly.
Explained how the new unit will work and answered my additional questions.

In a sea of mediocre customer service. NorthPoint Heating and Air was exceptional from start to finish.

How many times have you had work done at your home and were left with a mess to clean up? Not these guys. Spotless.

First class.

Thank you Pat & Mike!

Impressed.

Great service and extremely professional. After dealing with two other local companies in the past I am glad I gave Northpoint a shot. Not only do I now have a unit that can keep up with the summer temps; I also am saving $80 a month on my power bill. After the work was completed the guys cleaned up after themselves and you would not notice so much extensive work had just been done. Thanks for all the hard work!

I've been a customer of NorthPoint for several years and have been happy with their service. Their staff are punctual, knowledgeable, professional, friendly and skilled at what they do.

Pat and Al came out and installed a media filter in my home and as always provided great service and completed the job in no time.

We recently had out upstairs unit go out during a cold weather spell. Brent and his team were amazing. They were prompt, courteous and professional. The technicians were tremendous and everyone provided the kind of personal attention that is rarely seen in today's world. They got our needs taken care of very quickly and were thorough in all that they did. I highly recommend them to anyone who has any HVAC needs.

I have used Northpoint for my biannual inspections for a few years and have been very pleased but wanted to share my EXCEPTIONAL experience w/ Northpoint while purchasing an entire new system for my home. They were very professional, clean, and did everything they promised, ON TIME. They went the extra mile at every step and they have a customer for life! They even completed all of the paperwork for my rebates, stamps included. HIGHLY RECOMMEND! You can trust this company!

Very happy we chose Brent and his team at Northpoint heating and air for our new gas package unit. They replaced our 20 year old unit about two weeks ago and what a big difference from our old unit. Michael and Quan did a great job with the install. They took their time with the install and where very helpful with any questions I had. I would recommend this company for your hvac needs.

Pat/Kyle/and Al came today to install a Brand New Air Conditioner Unit they were remarkable in all they did, Installation, set up,and explanation of what we need to do in the future, My Husband and I rate them and give them the highest score we could give them. Excellent work!! Butler and Blanca Brewton. And we also have to thank Scott for His quick response when the AC was breaking down!! What a great team 👏 thank you Jason for making quick arrangements to have the New unit install!! Forever grateful!!!