Wolfer’s Home Services

Are AC line kept freezing and we had Wolfers come out to look at it a week or 2 ago The technician that came out was Paul. He was great. He was very knowledgeable. He didn’t try to sell us on something we didn’t need. He spent a few hours on site going through our whole system. He came to the conclusion that I’m not changing my air filter enough. I had an extra one and he changed it for me. Thank you Paul and Wolfers for the great customer experience. I highly recommend them.

Didn't make it past the answering service. I was trying to get a bid for a full replacement for a client and Emma was so rude and unhelpful. She wouldn't read the notes and completely disregarded all previous discussions. When I finally was able to get someone to handle this professionally (Alexis) they didn't have any time available to bid the job until the end of the month. They could only get me a tune up which would cost my buyers $378. We decided to work with 4seasons. They were quick and easy on the phone and got us in the next day within minutes of answering my phone call.

Wolfer’s were very easy to work with when reaching out regarding an AC Unit repair and service.

The technician, Paul S, was knowledge, thorough, and personable. He answered all of my questions clearly and laid out the available options. He was also able to get a follow up appointment schedule for the next business day to collect quotes on replacement units.

We were able to get the current issue resolved thanks to Paul’s assessment. I would definitely recommend Wolfer’s to others with heating and cooling questions or repairs/services needed.

Excellent services! Arrived on time and called ahead to inform of arrival time. Explained all services anticipated & verified expected charges prior to starting. Transparent with expected charges. Took pride in providing the services. Listened to what we had to say. Would not hesitate to hire them again!

DONT BOTHER. I made a appointment for a AC tune up this last Saturday and they were a no show. Had a bad feeling after alot of red flags. First they didn't contact me back after trying to schedule a appointment online. I reached out again in a email and they finally responded. They stated I didn't leave a good phone number. Nice try but not true. After setting appointment for a Saturday between 1pm and 3pm per our conversation, they contacted me through email and tried to move me up to Thursday or Friday. After reminding them I needed a Saturday due to my work schedule they finally quit bothering me. However I asked and made sure the meet would be between 1pm and 3pm same girl now said they don't give time frames. WAITED FOR THEIR TECH ALL DAY SATURDAY. they finally called around 430pm to say they couldn't make it and tried to reschedule for Monday. I explained I have always used FIRST CALL HEATING AND AC for all my previous work and maintenance and have never had this issue and tried to give them a chance at Earning my business. At the end of the day I blame myself for trying to give them a chance to EARN MY BUSINESS. you see they operated like they were doing me a favor. So sad to see as I'm also a service technician working on the road repairing banking equipment and operate on appointment driven service. I KNOW THAT MY CUSTOMERS ARE THE REASON I GET A PAYCHECK AND TREAT THEM AS SO! I THINK ITS A SHAME AND WOULDN'T EXPECT THEM TO BE IN BUSINESS MUCH LONGER OPERATING LIKE THIS. good luck everyone. Hope this helps your decision.

Wolfer's did our Lennox furnace and AC install in 2014. That was great even with a couple of hiccups along the way. Fast forward to now the AC was struggling to keep up cooling the house, so we had Wolfer's come out to take a look. $100 for the service call, $900 leak check, and $600 to recharge. The evaporator has a leak but they wanted $5000 to replace just the evaporator. I called around and got quotes from two different HVAC companies here in Salem and $2500-$2800 was the consensus. Both stated that $5000 would cover a completely new indoor and outdoor unit. So, get some quoted before having Wolfer's do anything for you.

Wolfers has always been the professional and attentive quality business we needed for installation and maintenance of our heating and cooling needs. Vlad was patient in explaining what he did and what the state of the system was. We are grateful to have had his help.

Prompt service. Good communication. Technician was top notch. Service level far in excess of that received from previous vendors. Saia was personable and professional. He and Wolfer's are highly recommended

Technician was very polite and professional with the job. I was running behind but the technician was on time. There was an opening while I was at work still but was able to get ahold of their dispatch to tell them I wouldn't be home and they rescheduled for the same day when I would be home. Showed everything that was found and gave options for what to fix or service next and recommended how soon to get the additional servicing completed. Very satisfied with them.

Ethan came to service the air conditioner today. He was prompt, respectful of my property and took special care to explain the the service process. When the air conditioner did not start up he problem solved the issue in a creative way. Once the new thermostat got installed he was able to continue servicing the air conditioner. He has a good diagnostic mind set and worked until the problem was solved.