Specialty Heating & Cooling LLC

Service Tech was awesome and did a thorough job in correcting issues with the Carrier Thermostat and service check of the Furnace.

We were given an estimate for an installation of a ductless heater/air-conditioning system "Carrier" to be installed in our home by Ryan Wills of Specialty Heating & Cooling LLC. Jake called the next day to schedule the install, the very next week!
The "team" arrived on time and had the old PTAC unit pulled out, the hole sealed up and the new unit plumbed in and running in about 6 hours, really amazing!
They got all the permits, filled out all the warranty paper work, answered all my questions, showed us how to operate the equipment, explained how they will be coming out annually to service the unit, etc.
Oh yeah, Ryan also found about $1500 worth of rebates for me! I love these guys.
They hauled the old unit away, cleaned up after themselves and were a fun bunch of lads to be with. I would highly recommend them if your looking for heating & cooling upgrades, you can't go wrong.
Steve Green

Technician Greg quickly diagnosed our gas heater problem. Then fixed it in short order - then we had heat again! We have used SH&C many times and have been satisfied in each case.

You couldn't ask for a gentleman as nice and respectful as he was. He is very quick to be there to assist your problems, and his wife is the person you talk to when you call. She is such a delight, always friendly and doesn't try to rush you off the phone. Thank the two of you for your kindness and help, he even came back on a Sunday. Now that's what I call service.

I am highly disappointed with the service provided by Specialty Heating and Cooling. We had them install a new furnace in July. The bid was competitive with others I received and I really enjoyed my interactions with our sales advisor Nic. He did a thorough assessment of our needs and equipment and took accurate measurements. He was professional, courteous, and arrived on time. This, along with my coworker’s recommendation, tipped the decision in their favor.

The problems started during the installation, The install team arrived on time, but were anything but courteous and professional. The lead installer was put out that I asked them to wear shoe covers when they entered the main floor of the house. About an hour and a half into install they began playing music at a very high volume. I figured, ok this will help them be happier while they work, so I donned my headphones and continued on with my workday.

I was so wrong. The install was extremely sloppy. Sealant had been slapped on and had dripped onto the floor, basement columns, and areas on the equipment that it should not have been applied. Our condenser coil housing that rests atop the furnace was now uneven which could cause issues with draining when the AC is running. Metal straps that provide stability had been haphazardly applied and screw holes that had been uncovered or recently used had not been sealed. The old condensate line, which was being replaced, was only partially removed. They also damaged my basement steps and door when they were removing the old equipment. Overall, this install was done with very little care given to our property and left us with unsightly equipment we were now frightened to use.

We immediately reached out to our sales advisor who profusely apologized and one of the co-owners, Cory, arrived the next day to assess the damages. We then had to wait a week to have them come out and fix all the issues. Luckily, this wasn’t during a heatwave, but a week is a long time to wait when you can’t use your equipment for fear that by using it you will damage it.

The dripped sealant was cleaned up and the uneven, sloppy sealant application along the seams was tidied up. All the screw holes were sealed and the remaining condensate line was removed. Cory offered to reimburse us for the damage to our steps and door, but when it came to the inconvenience and possible damage to our condenser coil he refused to take responsibility. He adamantly refused his company’s culpability in unbalancing the condenser coil and offered to fix it in lieu of providing us reasonable compensation for our inconvenience. He also offered to install our thermostat with no charge even though that was already in our contract. It took them two weeks to finally make good on the thermostat install. And we did receive the check for the damages, but not without a lot of back and forth and belligerence and condescension on Cory’s end.

I do have to say that the equipment does seem to be working well now. We have stayed very comfortable during the extreme heat, but we have yet to test the heating functionality.

Even though it seems like everything did turn out fine, I cannot in good conscience recommend this company and I urge you to take your business elsewhere. This bad install took over a month to resolve and caused us stress and worry all along the way.

Jason was amazing! He answered all my questions and didn't rush. I felt very confident with the service so much I decided to add the maintenance plan. Thank you again Jason and the rest of the staff for being such a pleasure to work with. I will be recommending them to all.

Always professional. Accurate diagnosis of issues. Reasonable pricing. Responsive and on time

The service person who visited was very thorough. It was the same problem that has happened last winter and this past spring. He took apart system an did a complete cleaning, examined the vent for leaks and generally resolved the issue at least hopefully for at least a year. Have regular scheduled maintenece this spring,

The person that came to my house to check out my furnace was very helpful and informative. I appreciate the information he gave me. I was sorry he was allergic to my cats,

Time was taken to be certain everything was thoroughly checked and fine. More time was given to us to explain what was done and why it was necessary. The care given both to the furnace and to our understanding was exceptional.