Specialty Heating & Cooling LLC

We have had multiple wonderful service visits from Specialty Heating & Cooling, and they all have been wonderful. We had them replace our heater, and have had them do maintenance, and recently a duct cleaning. They are always prompt, through, and very professional

The technician was on time and very professional. He explained everything to me and left the area very clean. This is an excellent business.

Hayden did periodic maintenance on the cooling components of my HVAC system. I couldn't be more pleased

I was pleased per usual with the service call..answered all my questions and completer inspection of our hvac

I am a well satisfied customer of SHC for many years.
Highly recommended.

The service person was experienced, found the problem with the ignition switch quickly, repaired quickly and was extremely professional.

Diagnostic and advice to consider replacing an old furnace instead of continuing to sink money into repairs, which I am doing.

I have used Specialty Heating and Cooling for several years and am always happy with their work.

Got maintenance done on our ductless system in 2020. Decided to prepaid for the next visit which I normally don't do. Why prepay? There's no discount or other benefit but thought I was helping out the company. Thought Covid might be hurting business back then. Ended up skipping maintenance in 2021. Just called to schedule a tune up for this year and was informed that my prepaid credit was no good. Expired. Prepaid service was only good for one year.

Was never informed that there was a time limit by the original technician that came out. In fact, the technician wrote this in the notes "Customer to call when ready for tune up." In all fairness, it was in the fine print of the contract. However, I didn't get any email or other notification that my prepaid service would expire. So, I paid $198 and got nothing for it.

Was asked if I wanted to schedule the maintenance any way and pay another $198. Umm, no, I do not.

Can't fathom the thinking behind this policy. I spent 15k to install the system with Specialty. Every year thereafter (except one) I spend money for a tune up. Now, they lost that yearly recurring income for however long a Carrier ductless system last and no chance of me going back for any other installations. Not to mention, it's just a *&^% move.

But hey, you guys stuck to the fine print, customer service and fairness be damned.

They are respectful of the area in which they are working.
Tony patiently answered any questions that I had and I appreciated that.