Best Owner Direct HVAC

Very committed to their clients - received immediate service, really attentive to details and really kind - all the techs have been both patient and really lovely while making repairs for our units.

This was for a ferral cat emergency they got me in short notice and they came out and they cut a hole so the cat could Escape another way on my main furnace in the garage and the next morning the cat was out and then they made an appointment to repair the hole and they came out and fixed it I called around and no one else would help me so I appreciate this company and they are quick response and being so helpful during with my cat rescue.

Cody was very helpful. He was also knowledgeable in our system. Best owner direct is the 3rd company that we've gone through and they helped us out when the previous ones couldn't. So glad I was referred to them.

Adrian was on-time, polite and knew what the problem was right away. Pleasant interaction and i learned more about my heat pump operation.

Thanks for being such a great team to work with from office to field!

Great experience.
Our furnace broke in the middle of winter.
Kevin & his team came to replace it at a very competitive price fairly quickly.
Been meaning to write this review but kept pushing it off.
Kevin explained how the system works, and provided some insights & tips that were very helpful.

The AC still worked but it was very old so I expressed interest in replacing it as well. Kevin actually told me to wait until a better rebate program comes out.
I had it replaced anyway, but this shows you this shop wasn't going to make a quick buck by sacrificing customer's best interest.
I highly recommend this shop for your HVAC needs.

Great service. Victor came out to my house before anyone else could, quickly diagnosed the problem and returned promptly the next day with the required part for my repair (which had to be ordered and delivered from Tacoma, WA). Victor explained everything fully, and answered all my questions. This was a great experience considering we're in the middle of yet another heat wave, where getting the job done quickly is a premium, and everyone else I called was booked solid.

Update October 2021: I needed to call Best Owner Direct about my furnace not turning on. Again, I received quick response and quick repair from Cody. It turned out a wire from the thermostat to the control board was broken near the recently replaced control board, which was the repair made on the previous service call. Cody did not charge me for the repair, since he suspected the wire was broken when the control board was installed. While I think that was the right thing to do, I can certainly see other companies charging for the service anyway.

I appreciate the integrity of Best Owner Direct. They stand behind their work. Everything from the initial call to the completion of service was very pleasant. They seemed to know who I was from the moment I called, and I did not need to provide phone number, email and address, which is a nice touch as well. Still 5 stars.

Dealing with the scheduling staff was easy. They took notes of everything we needed and scheduled appropriately. Our technician arrived on time and within the scheduled window. Kevin was great! He was knowledgeable, friendly, and efficient. We will need one more visit once the materials are available but this company sets the standard for how to treat customers!

I have an old system and was told by other companies my A/C couldn't be fixed but Cody was able to track down the part and get my system back up and running great. I'm very impressed with Cody and the team at Best Owner Direct. Great technicians, great prices and they are straightforward and honest.

Technician was on time and friendly. Had my issue diagnosed in just a few minutes. Thanks for the friendly service.