Northern Tool + Equipment

Been very frustrated buying online until finding Northern Tool. I have regained confidence within internet - wish others would follow their model.

Needed to return an item that was purchased 62 days ago. Manager said there policy is 60 days. Manager would not even consider an exception. My company bought from here on a regular basis but this will be my final purchase. Very dissapointed

Ordering online and picking up in store is unfortunately the future because of the state of the world we live in. That being said, stores need to keep up, train their employees and make it quick to get your order. Our experience was none of these. Three employees had no idea how to pull up or look for an order placed online. It took calling the manager, several times, to finally get our order pulled up. Then it was a sh*t show getting our order loaded from the dock. It was not a good experience.

Ordered a Northstar pump from them, but they sent me the wrong one. When I contacted them to get it exchanged I had to ship the wrong one back to them on my own dime. So basically it cost me extra money because they screwed up.
In summary, the correct product was great, but the customer service was lacking.

I came in to the store and was greeted by Amber and Julie who helped me with my purchase. They were extremely friendly and helpful (right at closing time, too!). I really appreciated the friendliness, but the fact that they knew what they were doing was fantastic. This was my first experience at Northern Tool, and because of them, it won't be my last!

I went into the store to buy shelving 3 heavy large boxes I was prepared to be tied up for awhile and groaned at by loaders. I was met at the door by Amber and she had my order ready to load by the time I finished gathering my other items which she walked me to each item personally. Great service from Amber and I really appreciated the front door loading service!

Always a smooth experience! Can’t wait to get the call that my order is waiting for me to pickup at the store, but I’ll have to be patient in order to take advantage of the free shipping to the store.

Went to pick up an impact drill and was greeted and directed by Adrian, the cashier. The drill was priced at $249.99 which I found to be the lowest in my area after searching online. Also left with a working jacket on the recommendation of the aforementioned cashier. All-in-all great customer care and will definitely be back. Adrian, if you see this it was great meeting you. I appreciate your help because I was very lost walking in!

My husband went there to get something, but I was able to find some amazing taffy!

The first time I shopped here was several months ago and it was in person. Although what I was looking for was not available, everyone was very friendly and helpful. Today I placed an order online & it's supposed to be ready within two hours. It's a simple order so there should be no problem.