Triple Play Home Services Heating, Air Conditioning & Plumbing

Woke up on a cold January morning with no heat. Called our usual heat/air/plumbing company. They came out and told us they think they know what the problem is, but the replacement part is on backorder till February.

Asked what our other options are. They said replace the entire HVAC system. This is something we were not planning on doing this year.

We were also told our current HVAC system is too small for the house (2,000 sq ft with a 3.5-ton unit). It was suggested to go to at least a 4-ton HVAC system. Knowing this could cost A LOT of money and we weren’t completely sure what we were told is correct. So, we decided to get a second opinion.

We did a Google and Yelp search of the Top Heat & Air companies for our particular area and Triple Play Home Services came first on both lists. We took a quick gander at their website and then decided to contact them through their “Contact Us” link on their website and gave a brief description of our problem. Less than 5 minutes went by, and Naomi called to follow up.

Naomi was patient and so very kind on the phone as we explained our problem. She sent her Technician, Ethan J. out to help diagnose our issues. Ethan was prompt, polite, and professional. We explained what our problem was and what we had been told by the original company we had out earlier that day. Ethan did a much more thorough job of reviewing our current system. He felt pretty certain he knew what the problem was, but there was a high/low voltage issue, and he didn’t want to risk going any further without a supervisor present. He said he could get the part the next day (when our original company said it would be on backorder till February). During his in-depth evaluation of our system, he did note that the current HVAC system was too small for our size house and suggested at least a 4-ton unit. Additionally, he pointed out that we really didn’t have that much insulation and explained insulation for our part of Oklahoma is around 16 – 18 inches.

Knowing we had some tough decisions to make we asked Ethan and our original heat/air/plumbing company for quotes/estimates for an entire HVAC system replacement. We got 6 quotes with 4 of the systems coming from Triple Play. The prices ranged from $10,000 - $17,000. Based on the quotes and information, we selected the one that best suited our needs.

Before completely committing to this rather expensive endeavor, we contacted Ethan with about a dozen more questions. Ethan called us within a few hours of us emailing him and provided us with comprehensive answers to each question.

We also found out that Triple Play does blown-in insulation installation (and our original heat/air/plumbing company does not). We did research online to help determine what might be a ballpark idea on cost. Triple Play’s estimate came in at a very reasonable price.

The decision was made…we’re going with Triple Play Home Services for both the HVAC and insulation installation.

We scheduled our installation and Installers Austin F & Brycen B came to our home. Just like Ethan, they were prompt, polite, professional, and knowledgeable. Installation of the HVAC and insulation took the entire day, but those guys did an amazing job! They tested our system thoroughly when they finished and left our house inside and out spotless!

As a final evaluation, they had a supervisor, Hector, come out and do a quality control check and make sure everything was running smoothly. Hector, Brycen, & Austin also asked if we had any questions and even asked what we wanted our thermostat set at before they left.

One final note, Ethan followed up at the end of the day to see if everything went fine.

Never have we experienced such VIP customer service. If you ever need a HVAC system replacement, we recommend you go with Triple Play Home Services because they are professional, courteous, and put their customers best interest at heart.

Jack, John and Ethan worked on my unit. They was very respectful and worked hard. I will recommend them any time. Will be seeing them again when the next maintenance is due. Great deal on a membership where they come out and inspect abs clean the system twice a year, and now added Plumbing to the service, great price and amazing service.

Mike was quick and professional and had solutions for our faucet problems, that 3 other plumbers could not figure out how to fix. Reasonable prices on equipment and labor. Wore little shoe covers on the carpet and a mask, for cleanliness and safety. So relieved to FINALLY get my mother's shower faucet working again, so she can take a shower! Professional office staff and lots of updates on arrival and appointments. Would recommend for older residents, who often are not treated well on repairs. An ethical plumber?? Yes, they do exist, Virginia.

For all your home heating/air services, this is the group. Great people. Competitive pricing. They always make me feel like a VIP customer. Highly recommend.

Blaine came out and did a review/service of all plumbing related items and did a great job. He was courteous and informative.

Brett was introduced to us via text message so that we knew who was coming and also included his picture. He arrived on time and was professional and friendly. We had a leak in our hot water line below the foundation. When he found the area of the leak, he quoted several solutions with individual prices. He was able to fix the leak on the same day, same visit. We had called around and knew that most companies use a leak detection service that can cost $245. I was very pleased that we did not need to use this expensive service on our problem. The cost was less expensive than area competitors. I will definitely recommend this company to friends and family.

Had an issue in the beginning but the owner, Mike was eager to make me happy. He sent one of his best men to fix my AC ... Garrison showed up and got right to work. I'm very happy with them. They are quality people! Thank you

During this winter storm, we had pipes freeze and when we thawed, the holding tank cracked and we lost water. We called 4 companies with good reviews. This was the only company that answered the phone and got us on the schedule asap. They came out the next morning and Kenny was super nice, professional and quick! They even said to call them back if there is another problem upon thawing and they will come right back out! Price was about average for here, $350. But for coming out in the snow and cold as quickly as they did and got us fixed right up, well worth it! We will use again.

I had an issue with my old furnace and it ended up needing to be replaced. Neil and Jake did an absolutely fantastic job! There was an unexpected issue with my thermostat and the job ended up taking longer than expected, but both of them were very upbeat and friendly got the job done. The other staff I have spoken with have also been super helpful. Thanks for everything!

We have used Triple Play (HVAC Solutions) for many years now. They are very honest and not pushy. We I’ve the respect we receive from Jack!