Seiter Services LLC

Excellent service
Technicians knowledgeable
Nicolle explained everything in detail was very personable

[UPDATE - December 12, 2022] Everything written below, repeated and doubled. Today, Jim performed the regular inspection as part of the preventative maintenance programk and I am, as always, impressed.

Fred

[UPDATE - June 7, 2019]. After a preventative maintenance inspection yesterday, I am even more impressed.

A likely indicator of a quality company, in addition to the skill of its employees, is how long those skilled employees remain with the company. Having the same highly skilled, and friendly, technician show up year after year, saves time and provides confidence. An indicator of the quality of the technician’s advice is how his twice yearly status reports building on his knowledge of our system, reflect real changes in our aging heating and air condition system from the last inspection.

Fred

We have been one of their Preventative Maintenance Program customers for some years. We are always pleased with their advice and, more importantly, when there is a problem, their service.

We went through a number of companies before, thankfully, finding Southtown.

Fred

Good service, friendly office staff and technicians. Beware of the cost though. Their billing time begins when they’ve been dispatched, and you pay for the time it takes to get to your house, beginning with wherever the technician happens to be leaving from. And if they have to go back to the office to get a part, you also pay for the transit time there and back. He was physically in my house for about 35 minutes, I paid for 1 3/4 hours. The dispatch time on the receipt was 0930, the time stamp on the call I got was 0953, so keep track of times or you’ll pay. Also keep in mind that their flat rate fee for the first hour is more than their hourly rate, which is also higher than the competition. The markup on parts they install is also significant, about 90% for the part I had to buy. I used another plumbing company for a similar call about six months ago, and it cost 35% of what Southtown charged me. Good product, just be ready to pay a premium price.

Edit: got a call from Southtown saying they’d credit some time back to me. Thanks for the prompt and honest follow up.

Tecks seem to know what they are doing and keep our Geo heating and cooling working in good order

My furnace went out yesterday. They came out and discovered what they think was the issue. Through messaging I believe the repair person sent the information back to the office so parts could be ordered or determine if they could be pickup up locally. The repair person left around 4pm. Heard nothing the next day so I called a little around 9:30 am. She mentioned she just got his paperwork and would look into the parts and let me know. I waited and waited and no communications at all. Finally called around 2:30 to see what was up to find out they all left and won't be back until Monday. I get taking the holiday to be with family and such, but no communications about it is not okay. I'm taking my business elsewhere where even if they can't get it done sooner they will keep me in the loop. This place use to be pretty solid, but I fear they're slipping. They actually installed my system in 1993, but won't have that chance when I replace it next year.

About 5 weeks ago we had a very expensive motor replaced in our furnace by a technician at Southtown. About one week after that new motor went in I heard a similar noise that had preceded the replacement part. The technician returned and said a screw/bolt was loose, removed the screw, the sound resolved, but said he'd have to ask Southtown how to fix it long term. Several weeks go by with no communication. This was over Christmas/NYE, so a few days is understandable, but a few weeks is excessive. I called after the holidays looking for an update on a Friday and was promised a call back on Monday. I never received that call. I called today one week later at 4:55pm and was told I'd need to call back at normal business hours for an update. I know it's just a screw, but after a $1k new motor and a new rattle in the furnace shortly after that install, I would expect at least remotely appropriate follow up. After this hopefully gets resolved I doubt we'll stick with Southtown going forward.

The original thermostat for our new heating and air conditioning systems failed March 2021 and was replaced. This second thermostat failed as well and was replaced by Southtown's service representative, Dale. We found Dale to be very professional and knowledgeable and were very pleased with his work. It our hope that this new thermostat will work properly.

We had an error on our thermostats for maintenance. We had the furnace checked and we're told everything looked good. Then recently we noticed water stains on our ceiling. We had them out and no leak was found. We were told it may be coming from our chimney. It was not. We came home after vacation to find a lit of water leaked and our ceiling coming through. We opened the area and found it was indeed the furnace. We called them again and found out the heat exchange was leaking. This can happen from having a high efficiency furnace over 80% that has condensation as these tubes can freeze and break. Had no idea or we would not have had it in the attic. The GM came out the next day to give us an estimate on fixing the old furnace, fixing and moving the old furnace and also putting in a new furnace, removing the old one, removing the old boiler and relocating the unit. We chose the last option. The GM Joe was very nice. Gave us time to think and sent extra men to get the job done as fast as possible as we had not had heat now for a few days. The techs are wonderful. Very nice and didn't mind when I asked questions. They are also glad to have it out of our attic. Not easy to fix on small places. We has lost our faith in them after the previous experiences but they definitely made a lot of effort to make us comfortable and showed that they care.

Travis and Joey installed 11 sconce lights and 3 post lights. They were incredibly professional and knowledgeable - excellent to work with! They answered all of our questions and took great pride in their job. We were so impressed with the quality of service that we are even thinking of switching to Southtown for all of our heating, cooling, plumbing, and electrical needs.

A great company that is family owned & operated. Fast reliable service with honest and fair prices. Very knowledgeable staff and friendly employees. Just had them out for a garbage disposal replacement. Super fast & efficient. Technician completed the job in about 1/2 hour! Very impressive! He was neat,clean & professional. Made suggestions on keeping the garbage disposal running optimally. Truly a great company!