Seiter Services LLC

I have been a customer of Southtown for over 25 years and have never experienced a problem with any of the office staff or technicians. They are always prompt, personable and have been able to rectify whatever problem I may have with HVAC, electrical and plumbing issues. I do recommend them to family and friends and will continue to do so.

Bad recommendation from a friend, service call was more than quoted. Wasn't told about travel
Time or taking longer than 1 hr. Quoted 700 bucks more for a blower motor than the other place i called. Maybe that was the i don't really want to do it price. Good luck

Had a plumbing issue this morning with my hot water. Called at 7:30 am and there was someone at my house by 8:05 am. I called other places this morning that couldn't get to an emergency until Monday 8/13/18. I will never call any off those places again. I will tell everyone I know to call South town if they require and plumbing and I will start using them for Heating & Air. Thank you so much for the excellent service

David did a great job replacing my water heater

This company is a rip off. They take advantaged of the Disabled and African American people. Ask for an estimate and ended up with a $220.25 bill for unauthorized charge. They then charged a trip charge of $109. Never one time did they tell about a trip charge for estimate. Had they said a charge then I would have cancel the trip to my home for an estimate. Never again, nor would I give out a reference for this company.

Called out to our duplex. Plumber diagnosed problem but the price was several hundred dollars too high. Paid for the call, no problem. Called the electrician to look at a couple problems. Never called me or diagnosed the problem. Walked in then left, they charged me $104. Check the BBB against this company. 7 complaints against. I had to call them to send me a receipt for my taxes. My opinion is, they were going to get the high ticket price so they left me on the little thing that need done.

Just a total waste of my time.

They came out on July 24th to take some pictures so they could get me a quote. I called and messaged several times, but all I ever got was excuses.

I went with Atherton - they did updates for $399.00 same day.

Today (8/13/2020) Southown finally got back to me with a quote of $631.

If you need it done fast, don't pick them - it took three weeks to get an estimate. If you need it done on a budget don't pick them - shop around and you'll save money.

I had a consultant out to my home and explained the project I was looking to get a bid for. He looked at my cape cod home in Kettering Ohio and made suggestions and said he would write up a proposal and I didn't hear back from him. I called the office and attempted twice more to get the bid from him and was unsuccessful. It's unfortunate that after spending thousands of dollars with this company I couldn't even get a proposal from them for my home. This is a very poor way to show your appreciation to previous customers. I just purchased a new home in Oakwood and can guarantee that I won't be calling this company back for any bids. I'll continue to work with Mcafee heating and air conditioning as they have replaced my AC unit and Furnace all work that would have went to Southtown had they been able to actually follow through with their promise of quality customer service.

Tech didn't follow instructions as written to him. I asked him for price quote he said he will get back with me. I contacted the office for price quote they said the lady is busy and in a meeting she will call you back. I didnt hear back from them. Will never do bussiness with you

My 84 yr. old mother called Southtown yesterday to 'service' her tenant's air conditioner; she didn't know what was wrong with it, except that it wasn't working properly. She's used Southtown for years.
The young man who came was very polite, but all he did was take some measurements and write up an estimate for 2 new cooling systems - he didn't
service anything. When he told my mother how much they cost, she thought he was referencing 'hundreds,' instead of 'thousands' of dollars. I had to explain that he meant 'thousands!' We let him know, at THAT moment, that we were going to get other estimates before making a purchase decision. However, my mother paid a small deposit in case she chose to go with Southtown's system, with the understanding that it would be refunded if she chose another contractor. Well, she chose another contractor.
Today, we learned that Southtown was keeping $150 of the deposit she'd paid because, according to Southtown's rep, she used the word "service," instead of asking for someone to come give her an estimate for a new system. How many 84 yr old women are HVAC experts - and know whether they need service or just a new system? That's what she called Southtown for. When I asked what the cost was to have someone come give her an estimate for a new system, the answer was $0!
I was very clear about how exorbitant I felt that $150 charge was, but I was told we "took the business away," meaning the $6000+ new system they weren't going to install. And just yesterday, I had a long conversation with this same woman about the fact that my mother was on a limited income, but had recently had to replace thousands of dollars worth of systems, appliances, and fixtures in both her and her tenant's units.
The company rep wanted to play word semantics with me, but basically this business just took advantage of an 84 year old woman who chose to hire another contractor. They charged her a $150 "service fee" for a call in which no service was performed, and provided a cost estimate which, by their own admission, they normally charge $0!