The Waterworks

A contractor we had used for a major reno used two inept plumbers who wouldn't replace a corroded 60 year old cast iron pipe. This pipe was causing a shower to back up, and our washing machine not to drain properly. Jose was awesome. We discussed a plan of action and he put in some long hours to get the job done right. When he was finished, Jose went back over his work to make sure everything was working properly and made adjustments as needed. Jose did a great job of cleaning up all the areas of our house he worked in. He was professional, yet friendly, and I won't hesitate to request Jose should we need The Waterworks in the future.

Nick worked extremely diligently on our clogged pipe. After exhausting all options with no result he was smart enough to notice the trap in our basement was sitting g to low, thus forcing water back into our kitchen sink. After he made the adjustment everything is fine! Left the house cleaner than he found it. Always a good experience with waterworks!

We have been using WATERWORKS for 25 years.
Every problem has been addressed in a timely dependable, respectful manner.
Waterworks deserves a five star rating, because it is such a well run company!
The name WATERWORKS is perfect!

If you use them for HVAC have them double check their work as they missed stuff when they came out to me.

My AC unit wasn't giving out cool air so I called them as I'd used them to install an iron filter. Two guys came out, an old hand and an apprentice. The apprentice had no idea what he was doing and had to be instructed multiple times for seemingly simple tasks.

The older guy said there was a bad crack on the connection and he had to glaze it to fix the issue. He guessed because of the crack all of the freon leaked resulting in the AC unit running without self cooling that broke the compressor. So I would need more freon and a new compressor.

However I was able to get in touch with the original installer and it turned out the valve for the freon hadn't been opened. Making it look like there was no freon and overheating the compressor according to Waterworks.

After I posted this review feeling like they had attempted to scam me out of $2500 for a new compressor they contacted me and gave me that explanation. The technicians had a talking to about thoroughness and I was given an apology. I hope it was an honest mistake, if nothing else they were on top of the situation.

Super happy with the service Waterworks provided! After having less than stellar interactions with three previous plumbing companies over the years, it was was such a relief that Waterworks A) came on time B) were super friendly, professional and communicative C) were honest about fixing my problem without trying to sell me anything extra or unnecessary. Would definitely recommend and will absolutely be using them for any future problem I have.

We choose waterworks based on customer reviews so I should post one myself. Price was very reasonable compared to another company in town with good reviews. Arthur had to come twice because of some water shut off issues from the city. He was funny and considerate both times. I highly recommend Arthur to anyone. Kind of reminds me of Bert Krescher! (Don’t know how to spell the name sorry)

I had a gas leak. Ryan was great! He was proficient, fast and didn’t overcharged me. It has been almost a month, and no leak in the pipes. Thank you.
Previously, I had very bad experience with different plumbing company. I will definitely will use Ryan and his company again.

The technician, Bradley was great. He was very professional and pleasant. He was willing to answer any questions I had. I will definitely ask for Bradley when I have future plumbing needs. Thanks to The Waterworks for having great workers.

John was very professional. He followed our directions at bringing his equipment thru our house in protecting our flooring. He was very careful. He worked very hard on a difficult cleaning of our line. Waterworks should consider him a valuable employee

Bradley was great and appreciated his honesty in terms of what he believed needed to be done to fix our issue versus going in and cutting into walls, etc. Very responsive, professional, and the price was fairly reasonable. Thanks!