The Waterworks

Great service! Very knowledgeable, clean, quick, and afforable. Will and have recommended to neighbors. Repaired sink, basement, and outdoor facet leaks.

I've had really great experiences with the team from The Waterworks. They're the only plumbing company I call any time I need work done, and I can't recommend them enough!

Update! Andrew from Waterworks was able to complete the job. We had a bad leak due to the winter storm and frigid weather. Waterworks was able to come out and remedy the leaks for us! Andrew was such a blessing to our family! I can't thank him enough! Waterworks made everything right for us!
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Update! Andrew from Waterworks was able to come out! He's trying to fix the issue now. I appreciate Waterworks for reaching out. Apparently due there being so many calls because of the storm, it seems things got confused. Thank you for helping us!
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My Family and I are still suffering with our water emergency! On Christmas Eve our pipes burst due to the cold weather! We called Water Works! I spoke with Collin at 6:00 AM. He said he had 1 job ahead of me and will see me in 4.5 hours! He took my credit card information to secure my slot! Since it was the holidays they charge an additional 190.00 just to come out and diagnose to problem. The dispatcher also called to Confirm! She said since Delaware is now a Level 2 Collin will come out! No one EVER CALLED OR SHOWED UP! THEY TOOK MY CREDIT CARD OVER THE PHONE! NOW IM SCARED! If they were honest I could have gotten another company to help us! Its Christmas and My Family is still in crisis! Why would they take my Credit Card and not Show up or Call! I may have been defrauded! They took advantage of a desperate situation! Highly Disappointed!
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Update! I received a call from the company this morning. They said they will send someone out today! I will keep everyone posted! I understand that a lot if Family's are experiencing similar crisis! I'm hoping they come out!

I really appreciate the timeliness and quality of service Joshua provided and I would recommend Waterwork and will use them again in the future. Great Job!!!

Arthur was friendly, not overbearing. He quickly shared his observations and delineated potential liability ($ and aesthetic) but was upbeat and positive. This Waterworks job cost me 1/3 of my mental estimate (this wasn't my first plumbing rodeo), and if I regretfully need a plumber in the future, I will be contacting Waterworks again. Top-notch folks, good company values.

Bradley was very professional and did a great job identifying & fixing my water leak. He made sure I understood the issue and was comfortable with the steps needed to repair. After the repair he gave me a breakdown of the costs so I knew what I was paying for. It’s comforting having someone you can trust working on your home!

We discovered a leak in the hallway of our condo building at 2pm on a Friday, and after much investigation, our management company was unable to locate the source of the leak. We called multiple plumbing companies and Waterworks was the only company that was willing/able to send a tech on a Friday afternoon/evening, and on top of that, they did not charge the after-hours rate because we scheduled prior to 8pm. The tech diagnosed the problem within 10 minutes of arriving on site (pinhole leak behind drywall), and had it repaired within an hour, doing relatively little damage to the wall and leaving the area clean and dry. The company even sent a second tech to help on his way home from his final job, to expedite our repair. The price was very reasonable - $340. We very much appreciated being able to have water for the weekend and would highly recommend Waterworks!

I have owned hundreds of apartments over the years, I have used many plumbing companies with the exception of the WARERWORKS all the plumbing companies either showed up late gave me a written estimate on the price and when the job was finished the original estimate was always more. And most important many times the plumbing companies I have used did not correct the original problem or diagnosed it incorrectly. I have found the WATERWORKS to be ethical honest and dependable.

The Water Works saved the night. Came home from work and found a leaking water pipe. I called The Water Works and within minutes they had Arthur scheduled to fix the pipe. He arrived within two hours. Arthur was friendly and able to quickly determine what was wrong and the best way to fix it. He also took the time to do some research so he could give me accurate advice. He walked me through what I needed to do after the glue set and the water could be turned back on. I also appreciated being told the accurate service charge for an emergency late evening appointment and the charge for fixing it. This isn’t the third time ur family has used The Water Works and I would not hesitate to use them again. Thank you!!

Waterworks was great to work with from start to finish. They were prompt in their communications and starting and finishing a major sewer repair. They were available and willing to walk me through the steps of the repair, provide recommendations, and answer any questions I had. Everyone that came to our house was professional, hardworking, and knowledgeable. In addition, the final cost of the project did not differ from the original estimate provided.

In June 2022, we identified sewage backing up into our basement. Every time we used any water, we got more backup in the basement. We called a plumber (not Waterworks) to snake it (Wednesday). They spent 2+ hours and were not able to clear the blockage. We have an exterior sewer line policy through a home warranty company. I called to report the blockage. They sent someone out to snake (Thursday, no success), then hydrojet (Friday, again, no success). They located the blockage via camera, and it was under our concrete garage floor. Our little sewer basement backup turned into a major and very costly repair.

We proceeded to do our due diligence and get 3 estimates for the repair. I was hesitant to call Waterworks, but based on a recommendation, I had them come out to provide an estimate. This was the best decision I made during this process. We did not have use of facilities in our home during this time and were staying elsewhere, so time was of the essence. Waterworks came out same day (within an hour) to provide an estimate (Monday). Their estimate was 33% less than another major service provider in the area.

We had the estimate and knew we wanted to go with Waterworks. The next step was to work with the home warranty company to get everything approved before the work could start. When needed, Waterworks jumped on the phone, called the home warranty company, got them the information they needed, and we had the approvals to start the work (Tuesday).

Immediately after that (within minutes), Waterworks jumped on getting the appropriate permits and they came out on Wednesday to start the job. The job took 3 days, but we had use of facilities back on the day they started the work. The job involved breaking up the concrete floor of our garage, excavating (7+ feet down), repairing the compromised sewer line and fixing some other areas that could cause future problems (a separate issue Waterworks identified during the repair).

Sean and the crews that came out were exceptional. They were always right on time (even early). It was a hot and smelly job, but they got right to work and worked hard. On Day 1, they identified the problem and made a temporary repair so that we could be back in the house that day. On Day 2 they removed the temporary repair and made a permanent repair. On Day 3, they filled the giant hole and reinstalled the concrete flooring. Sean kept us informed every step of the way. He gave us options and recommendations throughout the process. I also appreciated that on several occasions I saw Sean educating some of the other crew members on what he was seeing and potential approaches to remedy.

After the repair was complete, we had to work with the home warranty company to get reimbursed for the work. After we submitted our reimbursement paperwork (with lots of detail provided by Waterworks), the home warranty company had follow-up questions for Waterworks. Waterworks always provided prompt responses to keep the reimbursement process moving.

As homeowners, we try to prepare for the unexpected. This was beyond unexpected in terms of scope and cost. Waterworks really went above and beyond to provide a high quality and timely repair, as well as to work with our home warranty company so that we could be reimbursed for the cost.