Sears Heating & Cooling

I appreciate Josh, Carly, and everyone at Sears Heating and Cooling so very much! The service from everyone at Sears Heating and Cooling is beyond stellar! They should do case studies for businesses based on all of you! Please know and tell everyone involved how grateful I am that you all went the extra 100 miles today to create the best solution for me. It’s why I’ve been with your company for 20 years and will be for many many more.

Cody called ahead of appointment time. Earlier then expected due to the window time given by Sears Heating & Cooling gave us. Arrived and went right to work. Excellent service Cody provided. Gave us a review of the service he provided and one item he found need repaired and the understanding why it was so needed. Also recommendation for future needs or up grades. Cody is great at his profession and provides insight and understanding. He is a kind and welcoming person.
Thanks to CODY. Five STARS.

Ramon was excellent in servicing the heating unit. He checked out everything thoroughly and after I obtained some data from Columbia Gas, helped me interpret what my recent bills meant. And we discussed some alternatives and possible reasons why my usage has gone up. We have used your company for many many years and we have always been very satisfied with the service. Thank you very much.

Wally was absolutely amazing. He was thorough, patient and answered all my questions. He gave advice on self-maintenance of my furnace and he’s a dog lover. I hope that you all get the opportunity to have Wally be your service tech.

Was very pleased with the service I received today. I feel like he listened to what I was concerned with and he checked them. He completed the work professionally and courteous. Sears installed furnace in 2007, any time I have called have been very satisfied with the service I received.

Update as of Dec 2021 - Wally is still our go-to and he is as great as ever! Always prompt and efficient, professional and personable - the honest best.

Sears Heating & Cooling continually provides great service! The previous homeowners had been using them for years, and now we have for the past 3 years (and counting) as well - the work is always done timely, consistently, and correctly. Wally is the kindest soul and always goes above and beyond in professionalism, friendliness, and workmanship! He takes the time to explain everything and answer any questions. He is genuine in recommending products/updates etc. and he is never pushy, which is so appreciated. I highly recommend Sears H&C.

Mike B was on time, fast- but thorough, and very friendly. He told us what was going well and what to keep an eye on. Sears Heating & Cooling is my go to for A/C and furnace install, repairs, and preventative maintenance. I find them affordable and incredibly trustworthy. Thanks Sears and Mike B!

Great place. Very respectful staff! Definitely recommend to anyone. Thank you from the K&K Towing staff.

I came home recently to a broken AC. Called Sears around 4:45 after highly recommended by my best friend. The person on the phone said they could have someone out that same night to check out my issue. I was shocked because I've heard horror stories of the other "Big" companies being 10-14 days out so i was initially nervous because I have a 6 year old kid and didn't want her to suffer through this heat. My tech was Wally and he came around 7ish the same night. Wally is the most professional, down to earth and nicest people I have ever had the pleasure of dealing with. He was honest from the get go and I never ever had the sense that he was trying to rip me off or upsell me on anything that I didn't need. He went above and beyond to troubleshoot the issue as fast as he could because he knew that I had my kiddo the very next day and made sure I was set. After doing his evaluation he realized I needed a part that he couldn't get that night but promised he would have it first thing the next day and would accommodate my schedule and meet me as soon as I got home the next day. Today he showed up like he said he would and fixed my AC and has it running even better before after he kindly changed my filter too.It's very rare you are treated with this kind of customer service anywhere. I'm not the least surprised why this company and their service people come so highly recommended! Wally wouldn't even take my Tip money because he said " I would rather have you as a repeat customer and happy " I will never use another service other than Sears heating and Cooling and I can't praise them enough about them to anyone that has HVAC, AC, Heating issues. THANK YOU WALLY FOR ALL OF YOUR HELP. YOU'RE THE BEST! Do yourself a favor and dont get ripped off by these so called big companies like Atlas butler etc etc. Sears H&C is hands down the best.

T

I was extremely pleased with the service I received from Sears. Heating & Cooling. Jamie who give me my initial estimate was very patient & knowledgeable, and never tried me into using SHC. As a matter of fact, SHC get me my first estimate and I totally forgot about it until a friend told me to check out SHC. I will highly recommend SHC to anyone I come in contact with who s looking for HVAC service. A very pleased customer.
Sincerely,

Bobby Robinson