Sears Heating & Cooling

Arrived on time, was professional and friendly. He showed us the issue and reviewed repair costs options. He fixed the problem immediately with parts from his truck. Very nice, friendly and treated us upmost respect and enthusiasm. Austin is a pleasure and we would highly recommend him and Sears Heating & Cooling. 😀

Austin did a great job. He called to let me know he was on the way and arrived right on time. He serviced the furnace quickly, was neat, cleaned up when done. He was polite and friendly and answered all my questions. He did a great job. Thanks Austin.🙂

Joel was a service tech who came to our house on December 26. He is very knowledgeable, sincere and honest. I highly recommend Joel and Sears to anyone needing work on their HVAC system. Thank you. Al Brown

Heating maintenance. I feel so blessed to have this company in my life. Josh/Sears go above and beyond to take care of our maintenance/installation needs and more.

Annual A/C maintenance. I’ve used this company for years and the young man initiate helpful suggestions.

7-6-2023 - I had my annual A/C cleaning/maintenance check. I’ve used this company for years and I have been pleased each time. The young man that performed the service was very kind and I felt that Ramon is very competent.

Joel was timely, kind, and knowledgable- took the time to answer my questions without over explaining much/without assuming i was 100% oblivious to how things work. Was very able to hear me say 'i need to think about the work that needs done and get back to you' without putting on any pressure to make a quick decision.

I highly recommend Sears Heating & Cooling. Everyone is professional, courteous and friendly from the customer service staff to the technicians. Ramon is one of their best!

We have been customers of SHC for 8 years. They perform regular maintenance checks twice a year (furnace and a/c) and have now installed replacements for each of them. We have felt confident in their advice, after having them regularly maintenance our aging furnace and telling us “yes it’s running but keep it in mind it will probably need replaced soon”, we were ready when the time came to finally replace the unit. I could not recommend them more highly - every person we have worked with and who has serviced our HVAC has always been friendly, extremely knowledgeable and willing to take time to answer all our questions. For what it’s worth, the providers have also spoken highly of the small business they work for. Definitely a great company and great people, we will continue to utilize and recommend their services.

Joshua was very nice, professional, and was happy to engage in conversation as he busied himself with the maintenance on our furnace .I always renew my yearly contract with Sear Heating and Air, due to the excellent work they do .

Joel consistently does a great job for me. Very helpful and informative. Always a pleasure to see him and talk with him - about heating and cooling and other matters too.

Adding on to my initial review of Sears from my experience last year since it does not appear Google allows me to just add a new review. I will keep this one short since it just reinforces the previous 5-star review I left. Again had an A/C problem after hours (this time a Sunday evening, 6:00ish or so). Called Sears and had the on-call tech paged. He called back so quickly, I almost didn't answer b/c I didn't recognize the number and it didn't click that I would get a call back so fast. Did not go with the after hours call out, but was set up with an appointment the next day. Joel T. was sent out and did a great job in diagnosing the issue. Unfortunately, the issue is not worth repairing b/c of the cost vs age of the unit; however, it can limp along for a little while longer while I thoroughly weigh my replacement options. Joel provided replacement estimates at a few different cost points, understood my need to call around for multiple estimates before deciding, and even called back later in the day to advise the office located one other lower cost option he previously thought was not available. Through all of this, Joel presented everything matter of fact - it was not a high-pressure sale pitch, proclamations of doom and gloom if I didn't commit to replacing right away, etc. Just good conversation about my options through Sears.

Last night around 9:45 I realized my A/C was not working. Neighbor recommended Sears Heating and Cooling (not Sears and Roebuck, she made sure to mention). I called and spoke with a very nice lady who advised the on call tech was only on call until 10:00 and offered to page him for me. I was not sure if I wanted to have the tech paged so close to quittin' time, but she assured me it would not be a problem. So, the page went out around 9:57, and I got a call back at 10:00. We discussed the issue and the offer was made to come out in that night, but I declined. The on call tech entered my information and said the office would give me a call between 8 and 10 in the morning to schedule something. At about 8:05 the office called and said someone would be out between noon and 6. Turns out, the tech (Austin) finished up a nearby job around 10:45 and was at my house by 11:00. He quickly diagnosed the problem, presented the repair options, and helped walk me through deciding the route to take. While he advised there were several levels of repair options, he went over the lowest cost one and the next level up with a better replacement part and warranty only. He felt given the age of the unit and the cost after the 2nd repair option, it made no sense to discuss the higher cost options because they just were not worth it.

Long story short, Sears Heating and Cooling was very courteous, professional, helpful and better than on time. I am thankful for the neighbor's recommendation and understand why she has used Sears for 20 years. I asked Austin about the service club and he provided very good information about it, presented a valid points on why it is a good idea and recommended I call the office to discuss further if I had more questions. He did not try to push it on the spot, which was appreciated. I have seen other reviews about the cost of Sears, but I have also seen the response that they strive to be competitive, not the most expensive - not the cheapest, but the best value. This is a strategy I agree with, it is not always about being the cheapest...it's about providing the best bang for the buck, and Sear accomplished that for me today. Prompt service, reasonable cost, and most importantly, I am sitting in a cool living room on a hot, humid evening.