Ultimate Plumbing & HVAC

Called to schedule someone to come out and address a leak I had in the kitchen. Explained that it was an emergency and that a team was here cleaning up the mold. But wouldn’t be able to fix the leak. Scheduled for later that afternoon or after hours at the latest, and no one came. Called the next day and got a rude response from the same lady who I spoke with the day before. She acted like I was the problem and hung up on me!! I almost used them last year for my bathroom remodel, so glad I decided not too!!

Provided Good Work. Replaced a Washer Shutoff Box. They charge $400 an hour in labor. All that was replaced was the box, which is $45 at Lowes. We paid $453 for the standard service. It's good assurance we know it's done right. And, the staff is always friendly. But, call around and ask for quotes before anyone comes to your house to avoid $50 quote fees. We were told they do not provide a break down in fees.

great service as always, explained everything he was doing and even corrected some things that were not done correctly on the last install

Joe was absolutely phenomenal! He was very professional and went above and beyond. He was able to find the leak in our crawl space within a few minutes . He took the time to explain everything in detail and was very nice to work with. I was very impressed with their office as well because they called to confirm the appt ahead of time and followed up throughout the process. I would highly recommend Ultimate Plumbing to anyone and would definitely request Joe again!

Brandon H was our Technician/Plumber and he was all around awesome! He was on time, even early for our service window. Our home is 20 years old with original plumbing, and as he began the work, 2 additional issues were uncovered. He was clear in his explanation, he took pictures of the issues and made sure we were comfortable with the repairs before he went forward. The office worked with us on the pricing as the final bill (for expanded issues) initially left me with sticker shock.
The issue existed in my daughter's bathtub and fixing it well is important. I'm confident in the work, the customer service and now we're back to having a bathtub she can use.
I just gotta find a drywall guy next! ;)

Broken toilet flange / install toilet. After contacting numerous plumbers and getting ambiguous answers and pricing, I called Ultimate and they were able to schedule a FREE consultation in 1.5 hours. John came out, recommended the repair, quoted a great price, and said he was ready to start. Worked past 6:30 on it, and it was a perfect repair and install. Great personality, conversation and service! Highly recommend them when you need a plumber.

We had a hot water fitting that was leaking steadily through the drywall of our downstairs ceiling. Ultimate Plumbing responded quickly by coming out the next morning by 8:45am. Nick was polite and personable. He fixed the issue quickly. That being said, the price for repair was higher than expected. The $165 charge to come out seemed high but then we paid an additional $100 for the repair. While we understand that the diagnostic fee can be put toward the cost of the repair, when the repair takes 5 minutes and an additional $100, could pricing have been better? Also, we had to provide a drop cloth and bucket as he didn't have that with him and needed to cut several pieces of drywall from the ceiling. As a company, it would benefit their future customers if their staff came prepared with all equipment that would allow them to leave a job the way they came to it.

Ultimate Plumbing was very responsive and professional.
Brandon showed up when expected, and he took the time to understand what modifications I needed to my natural gas line. He put together a fair estimate and quickly got to work. The work was done to a very high standard and now my problem is resolved. I will definitely use Ultimate Plumbing in the future, and I will request that Brandon come back. Thanks!

I called a Ultimate Plumbing and they sent a service team the next day. Drew and JJ came to my home to repair a few things. They were extremely professional and personable and worked quickly and efficiently. A great job all around. I would definitely recommend this company for anyone looking for great service and great people.

Ultimate Plumbing was highly recommended to me. I called Ultimate Plumbing and they responded in a timely manner. A service tech was dispatched within an hour of calling. From there the service went downhill at 1000 miles an hour. I was told I would be charged $260 for emergency weekend call out fee and once job was quoted and I accepted the quote the fee would be reduced to $125. I never should have accepted the quote of $634 including the reduced emergency call out fee of $125 (MY BAD). The service technician proceeded to cut a hole in bedroom wall and install new shower valve/cartridge. Once installed I was told water lines we reversed because no hot water was coming out with valve in hot water position which was not true. The tech then proceeded to cut the Pex fittings and while doing so he dropped his Pex crimper down behind bedroom wall. Now he had to cut an even larger hole in the wall to retrieve his crimper. Once valve was reinstalled still no hot water coming out with valve in hot position. The technician then removed the valve cartridge and found out he had installed it incorrectly. Once valve was installed properly the hot water was restored and faucet working properly. Then the technician tried to upsell me a $980 drain blowout because my bathroom sick was draining slowly (drain stopper was broken in almost down position needing a new bathroom faucet not a full drain blowout) and a $1000 filter install at my well pump because of some silt residue from turning the well pump off/on numerous times.

Service breakdown:
Arrived at 6:05pm
Finished quote at 6:10pm
Started faucet replacement at 6:20pm and finished at 7:45p.
In the 1hr and 25min of service call time minus 35 min for Lowes run, 10 min retrieving dropped tool behind wall and 10 min removing and replacing cartridge correctly. The actual labor spent on my service call repair was 30 min. Therefore the $634 charge minus the $125 reduced emergency call out fee the labor charge for 30min was $509 per half hour or $1018/hr.

The weekend emergency call out fee & service fee area a bait n switch tactic. They tell you it will be $260 and if you accept there quote they drop it $135. The deceiving part is their quote is so high and if you don't accept it they rip you off the $260 as a failure to accept the scam quote.

So at the $1018/hr labor charge I should be glad the service technician went above and beyond his job scope to take painters tape and secure the pieces not piece of drywall cut out to perform faucet repair. While putting the drywall back he mentioned he shouldn't be taping and securing the drywall he was doing it because he was a nice guy.

Think twice before calling Ultimate Plumbing on the weekend. Maybe during the week Ultimate Plumbing has a reduced hourly labor rate of $1000/hr.
P.S Had to give 1 Star or I couldn't post a review.
In response to you maybe you should be upfront and tell prospective customers you are a flat rate company and what that means. By not being up front with the prospective customer we either pay $260 for the technician to present a quote that is like I said before $535/half hour and send them away and get nothing or get whacked with the flat rate fee of $535 and get a technician (your so called 15+yr experienced tech) that is going to make a mess of my wall, uninstall the valve because he says the water lines and reversed (NOT!!!), and install the cartridge backwards. If this is your most experienced technician I am sincerely glad you didn't dispatch and much less experienced technician.
Your first response to my initial email was you are a flat rate company and charge the weekend call fee and dispatch fee of $260 and wave $135 of that initial $260 fee. Either way you make $260 for doing nothing but show up to my home and present me with a ridiculous quote or I accept the ridiculous quote fee at $535/half hour or $1070/hr for the work performed.
You mentioned nothing of a refund in your initial response.

Prospective customer beware and savvy you will be the next unsuspecting victim of their pricing tactics...