The Plumbing & Air Service Co.

We called at approx 10am. They had a professional at our door by 12:19pm. They were courteous and knowledgeable. They replaced our water heater in a few hours. Afterward, they vacuumed and removed all debris.

A class act. I would definitely call them again.

NOTE1: If needed, the real review will be provided in several weeks. Hopefully, i won't have anything negative to add. 😉

NOTE2: They used blue work coverings for their shoes. However, they did not use masks nor gloves. I'm attributing that to the line of work?

PART II
Our tech wanted to save us money. It appeared that the pressure relief valve didn't need to be replaced, saving us over $400. Great news.
Unfortunately, later in the evening our water pressure dropped throughout the house. Bad news for my wallet.

A testament to a contractor is their followup. Our tech returned the next morning (with mask and gloves), replaced the PRV and departed by 9:30am.

We are pleased.

I am very pleased with the service I received from Jacob and his assistant! They were thorough, straight to the point and made me feel very informed on the problem I had at hand. They gave me a couple of options to fix the problem at hand. Before they left my problem was fixed and I'm a satisfied customer!! 5 star service

From first call about a leaky gas hot water heater, to installing a new gas hot water heater, to installing the Nuvo H2O water softener/ filtration system, the service has been excellent! Response time - FAST- service and installation of gas water heater and water softener by Josh was the epitome of professionalism and quality. If you are looking for a water softener solution ... I can recommend Josh highly. But ... Tiffany, Patti, Tony, Jacob & Jake ... were awesome, as well. Just can't say enough about The Plumbing & Air Service Co. ... service.

Perrin was very thorough with his work on my HVAC system and kept me up to date on everything he did and explained what he was going to do. Not only that but he showed before and after pictures of his work and got my system working the way it should. Definitely 5 stars to this guy and company.

I have a clogged basement floor drain and called this company to come out. The tech was polite and quoted me 300.12 to auger up to 100 feet. He only got maybe 1.5 feet at best. He worked on the drain for only about 30 minutes then said he couldn't fix it but still charged me 300.12. I wouldn't call that bang for your buck. So I paid 300.12 for them to do exactly what I had already tried myself only his auger was bigger than mine. But I worked on it a lot longer. And I still have the clogged drain.

Job Well Done. Brian and Devin had come out according to appointment time scheduled. They replaced a kitchen faucet that I had purchased. Did a great job but I believe the cost for less than an hour was very expensive. I found a coupon online which I would prefer a company just to provide a price without me having to search for a discount. Most of the plumbing companies in my area charge a service fee of $49.99 to $99.00 just to come out to the house. I understand that, everyone needs to be paid for their time. However, I think that that charge shoud be deducted from the final bill if you are hiring them for the service. In this case it is not. My repair was over $200.00 with a $30.00 coupon, approx. 30 minutes of work. The technicians themselves very knowledgeable, respectful, and friendly. They cleaned up and even took the trash with them. Great service for a big price.

We had an after hours issue at our home and I didn’t know who to contact. I’m so thankful that I contacted them and within an hour, Joe came to our home and fixed our problem. He was very polite, professional and attentive to all of our questions/needs.He turned a stressful situation into a stress-free night! Thanks again!

I contacted the Plumbling & Air Service Co. for help with an old HVAC system in a property I recently purchased. I wanted to have the system inspected and evaluated due to the age of the system/house. I figured it would need updating. Guy Thacker came out and did a great job looking over the system and providing options/recommendations for what I need to do. Very thorough and professional. Highly recommend!

Ethan is pleasant to talk to. I was very disappointed to pay $345 and find my plumbing issue was unchanged by his work . I called another plumber to do the job and called Ethan’s company to tell them to refund the money and I didn’t want them to do anything else. They explained that the $345 I’d paid covered a $300 camera service to determine the cause of my problem. Eventually I decided to let Ethan’s company continue work and I am glad that I did.
I imagine Ethan needs experience and may learn to explain what your payment covers as soon as he finishes his work. He could have told me I was also paying for a camera survey of my sewer line that would be done for me if his work didn’t fix my problem.

Symptoms: Over a 2-day period 2 toilets on the 1st floor became clogged, and draining the bathtub in the master bath resulted in water flooding the toilet area, coming up through the base of the toilet through the tiles.

1st visit (Thursday): Joe and Ryan kept me in the loop at every step during their 3-hour effort to identify and locate the source of our main sewer line clog. They clearly explained each step in the process and made sure I saw what they saw during visual inspections, that roots had clogged the sewer line just outside the house. They showed me with their remote camera that trying to clear the blockage with an auger was ineffective. I couldn't help but be totally confident with their work.

They explained that that portion of the sewer line would have to be excavated and replaced. I was amazed when they were able to schedule the work for the coming Monday. They explained that the excavation would likely take all day Monday, and possibly part of Tuesday, and would probably result in removing all (or most of) the bushes in the area and removal of tree branches in order to get the excavator in close enough.

2nd Visit (Monday): The job went exceptionally well! The crew was able to expertly maneuver the excavator in with minimal impact, they only had to remove 2 bushes, and the excavation and pipe replacement was completed very quickly. In fact, the entire job was completed in only a litlle more than 5 hours!

This is a company I could easily recommend to anyone, and I will certainly be using them for any future plumbing problems I might experience.