Comfort Wizards Heating & AC

Comfort Wizards came to the rescue! I had some HVAC work scheduled and the person backed out. Comfort Wizards came ready to work. Installed the whole system in two days with duct work! Great Service. Thank you Comfort Wizards!

Harley reponded quickly, it was Memorial Day weekend and super hot. He let me know where he was at on his list and kept me updated. He knew I had a small infant in the house and was thoughtful not to ring doorbell...just went straight to work letting me know status through texts since baby was sleeping. I would definitely recommend service to friends.

The last two experiences with them have given me so much stress and anxiety. Last time they sent me a salesman who was trying to sell me things I didn’t need. Today I got an obviously unprofessional technician who didn’t know if unit was for both gas and regular heating and we had to answer that, absolutely careless as well as definitely presumptuous about his job and when the vent cover falls off because of his carelessness, he chuckles and flippantly says, “And here it falls just right off!” And keeps going instead of fixing his mess right away and blushing in the very least. Vent cover seemed to have got chipped on the side. YES, it DID get chipped and I hold in my hand right now the chipped piece! We complained previously and they promised to do better next time and today was the next time and he honestly gave me the panic of my life. I’m afraid I have to look somewhere else for better service that keeps me at ease, know I am conscientiously taken care of, not treated too carelessly or too casually.

I can't say enough about how great this team is. The repair guys are very friendly and helpful, and they really take pride in their work and want to do the best job possible. Very flexible about addressing emergencies. I completely recommend!

If I could give zero stars I would. This company is deceitful and greedy. The technician will diagnose you with problems you might not even have, so the company can rake in more dollars. The receptionist is very rude and unprofessional, on numerous occasions I have asked to speak with a boss or supervisor. Her response " oh he's busy" every time. BEWARE, if you don't believe me, just look at the yelp reviews and don't be fooled by the google reviews. If you're going through your home warranty with this company, just forget about them even fixing it, they will give you any excuse in the book to avoid fixing your unit.

My AC broke over 6 weeks ago, in the middle of a NC summer. They were hired by our insurance company to complete the job. We are still waiting. A month and half of being homeless and they do not care. I call them every day, they tell me they will call me right back with answers and never return the call. Can I give them negative stars? I just want to live in my home again.

Do not ever hire them, I have never seen such incompetence and lack of integrity from a company.

This company is a service partner with my home warranty. Worst customer service. When I first called to schedule a service call, I was told that a technician will come out on Monday and he’ll call 45 minutes before he arrives, with NO timeframe. So I didn’t even know if he’d come in the morning or afternoon or what. On Monday, at 12pm I called to confirm the appointment, I was told the technician was at the current service call and I’d be next. I called again at 2pm and was told the same thing and that “he’d be on his way soon.” At 4:30pm I called again and was told “Oh I’m sorry his current service call is taking all day so I don’t think I’ll be able to get someone out there for you today.” They had me waiting all day and didn’t bother to call and let me know that the technician won’t be able to come. To me, that is unprofessional and unacceptable. I’ll make sure to spread the word about this company.

Harlie and team replaced my whole HVAC system. They did a great job at a great price, and were super friendly and professional. Would recommend to anybody with HVAC needs.

The team at Comfort Wizards really care. They take the time to make sure I know all my options and Harland talked me through the pros and cons of each. I trust them to have my best interests in what they do.

Comfort Wizards to the rescue! Fast and friendly service! Called to fix my A/C on Saturday morning, thinking it would be Monday before I got a call back, but they called, came out and fixed the same day!