All City Heat and Air

I highly recommend All City and Air!

Ernie was very professional as well as very personable. Enjoyed talking with him as he worked the problem.

The prices are far better than the big name HVAC companies in town. When Ernie completed the job, I had a great feeling that I could truly trust him and that I was not getting taken advantage of. In my experience, this is a feeling I don't have with the well known companies in town.

I certainly will call again next time. Thanks for the awesome experience.

All City has been providing great service for over a year. They replaced my upstairs HVAC and ductwork and the installation was quick and professional. In particular I was greatly appreciative of Ernie’s honesty when I was considering replacing my downstairs AC and he talked me out of it as his professional recommendation was to wait and see. I greatly appreciated his honesty and have had a great customer experience throughout the last year.

Highly recommended, most efficient tech. I’ve seen . Had my equipment diagnosed up and running in 20 min .great job mike. These are my guys from now on .

Had routine service call , different tech. This time , again highly efficient did a great job , I’ll never use any other company. These guys are great , thanks Tim

Our experience with All City Heat & Air was fantastic. We had received the standard sales pitches already from the major "big names" everyone sees on TV and felt like we were getting nothing but "canned" recommendations and quotes....plus, the quotes were ridiculously high. However, after speaking with Jeff and meeting Ernie, I finally felt like I was talking with people I could truly trust. Their recommendation and quote was well thought out and very reasonable. In the end, they promised Friday installation, and lo and behold...it was indeed installed on Friday. My wife and I are thrilled with our system. The BIGGEST sales point for me is that THEY service the 5-year warranty that comes with their installations. No worthless 3rd-party warranty that you have to pay for ON-TOP of the price of installation by the other guys!! These guys back-up their installations. That says something in this day and age. Need a new system? Call All City Heat & Air. You'll be glad you did.

The two techs, (Justin and Sean) were exemplary in their installation of a complete ac/heating system. They were professional , courteous, punctual , polite, and very personable. Couldn’t have experienced a better install—top shelf performance by two EXCELLENT individuals. TOTALLY SATISFIED-would Highly recommend.

I have never had a bad experience in 9 years as a customer. Michael did a great job of explaining everything going on with the system.

Tim was on time, courteous, and professional. The work was done to my satisfaction and very happy with All City!

All City is an awesome company! Jeff and his team of technicians are very knowledgeable and every time they've come out, either for regular maintenance or a service call, the technicians are super friendly, professional and always explain what they are going to do, any issues they found or what the problem is. Last summer we woke up on a Sunday to a sauna downstairs. We tried to troubleshoot on our own, but by noon our thermostat was reading 94 degrees! I called All City, left a message and within 30 minutes Jeff called me back. He was on the complete opposite end of Charlotte enjoying his day off and without a thought, he turned around and was at our house with a second technician within 2 hours. They fixed it and the AC was kicking before dinner! All City is a breath of fresh customer service air!

Talk about first class and white glove service. All city has been a pleaseure to work with from start to finish.We needed a new HVAC system for our home we called All City Heat and Air based on their reputation and we weren't disappointed. Jeff, (part owner) and advisor came out within 1 day and explained everything in detail. He broke down all the features of about 5 different systems we could choose from with a variety of price points and options. They even offer finance options which was an option for us too.
After making our selection, All city stayed in contact letting us know next steps and what was going on with our order. Three days after our making a selection, they were ready to do installation. To our surprise, they not only put their feet in little booties to not mess up the carpet but they also laid down a 100ft drop cloth and ran it from my garage, up the stairs, into the room where the attic stairs were located. The technician Sandro and the 2nd technician were really kind and professional. They wore masks and gloves for the duration of the HVAC installation.

In order to make sure the AC unit was level outside, they dug the area and disposed of the dirt themselves - leaving no mess behind.
After the entire installation was complete - they took the time to explain how to use the new thermostat and made sure we were comfortable with it before leaving. Overall, their professionalism is unmatched as well as the customer service, kindness, knowledge and attention to detail. We never felt pressured to start the process nor were we hassled at any time. The whole process was seamless and perfectly orchestrated. We gladly and confidently recommend All City Heat and Air for ANY HVAC repair or new installation. You won't be disappointed!

We have used several companies but All City is hands down our favorite. They are always professional, quick to respond, & fair in their pricing and assessment. We have used them for several properties and they never try to over sell you on something unnecessary service. We need to support small business like this that go above and beyond to do what is right. A++