HomeServe of Brooklyn-Queens

HomeServe is great! Scheduling is quick and easy. The technicians are professional and courteous. They troubleshoot and solve problems quickly. Excellent service every time.

I was able to call and make an appointment without any hassle . The technicians called to notify me when they were on their way. On arrival they were courteous and did a great job.

good results and very polite gentleman

The quality of the service from HomeServe is top notch and very outstanding. The value is tremendous. Their responsiveness is great. They are very punctual. Their technicians are friendly and very knowledgeable.

Homeserve showed up on time and worked professionally.

Problem was resolved expeditiously. We

Wow! What incredibly bad service . I have insurance with homeserve for my boiler . Why do “I give them so much money”? As my neighbor asked? Because I’m a single mom with young kids and don’t want my house to freeze and can’t spend hours in the basement trying to figure it out with a toddler upstairs.
So today on the coldest day of the year and the coldest day in decades in nyc (Jan 30 2019) a technician came for s tune up. First of all he parked in a common driveway and prevented a mom from picking up here son from school while he was tuning up the boiler. Secondly when he left the boiler WASNT WORKING! I say again - he broke the boiler! I didn’t realize until 6pm when the kids were home and the temperature was dropping . So I called homeserve at that time to schedule an emergency repair and the technician was supposed to arrive by 8:30. 8:30 came and went no one showed up. I called numerous times and the phone service said “they had a problem with the system and to call back later”. Now the temperature in my house is 65degrees and it’s only 11:30.

The worst part of this story is that when I called at 11 their phones were finally working and they told me all the technicians were done at 10pm and there was NOTHING they could do.

After I proposed several things they could do such as paying a non. Homeserve technician to come and solve the problem they caused a they said the best the could do was pay $200 for a hotel or refund me of a space heater ! Hahahahaha! I’m supposed to wander around Brooklyn with a 2 year old and 7 year old at 11:30 at night looking for a space heater !!!

So she says the next best thing they can do is schedule a visit for 8am. St that point I’ll be lucky if my house is 50 degrees . Since I won’t be home from dropping my kids off til 10am she said there was NOTHING she could do to ask the technician to come between 10:30 and 12 .
If I miss it they will have to reschuele !!! Do you believe this! A problem their own technician caused at 3 pm today !!

I would NEVER recommend this service unless you enjoy throwing $400 away just to freeze your butt off and get a headache.

They are timely, efficient and informative.

Some of the technicians have attitudes james today towards my husband. Not our fault that we had another tech come back after yest tech failed turn on the yellow lever 7 hours no heat.

I had an issue with one of my heaters. I called Homeserve they dispatched some immediately. When the tech arrived he was professional and took care of the issue.