Soundview Heating & Air Conditioning

I knew I had a leak in the coil, I pointed it out to them but they still charged me $350 to assess even though on the phone I was told $99 to assess. i thought it would come off if I had the work done through them, but it did not. The coil was covered under warranty, which Soundview took the info and sent it in. The quote I got back was without warranty and I was told it was not covered. I called Lennox and they told me absolutely it was and immediately gave me all the info to send over. At this point I was not having a good experience but they are the preferred Lennox dealer and scheduled the repair. The two technicians that came in were outstanding. Professional, courteous and knowledgeable. The attic is in my bedroom closet and before he would take the coil down he asked me to pull all my clothes off the rack because the coil was filled with dirty water and he did not want to get anything dirty. just that alone made it worth going with Soundview. Sometime professionalism and courtesy is worth a little extra money.

Scheduling a same day appointment was easy for service on my hvac system. Professional service and knowledgeable technician came out. Reason for three stars is price and I never received an itemized bill for service. They are not the cheapest but it was same day service. Overall they were prompt, courteous and quickly diagnosed the problem .

Year after year, dependable service has been provided. Thank you to the team in the office and field techs. I appreciate your continued efforts in my home.

Technician arrived AHEAD of scheduled time which was wonderful. Explained all that would be done and performed and CLEANED up everything! Would and have recommended company to friends!

The first technician left the Face Plate to my outdoor condenser off right before a large rain storm and my entire ductless system stopped working during the rain storm. They told me however that was just a coincidence to why it stopped working and that it'll cost $800 to replace the motor that is "always" exposed to the elements anyway.

Then the technician that came to fix the motor did a great job but after he used my bathroom my smart watch which is always kept in there went misssing.

I also had a very bad experience with young women on the phone who accused me of not speaking to a different staff member to order a part for repair that takes over a month to come in, only to have her come on a few minutes later to say oh no you're right it was ordered.

Will be the last time I use this company. Overpriced and unprofessional....

This company one of the best to do business with. There work is outstanding and all there personal I have delt with are very friendly and helpful. I have recommended them to my daughter and is also very satisfied.

Technician arrived promptly and quickly diagnosed and resolved the problem with our heating system. I am very satisfied with the service.

The staff and technicians are beyond professional and knowledgeable. And more over they are thoughtful and considerate!
I have used this company for 20 years. When I moved-I took them with me. When I discovered my new home had an obscure A/C system that needed repair-John jumped in and researched it, called the manufacturer to learn how to proceed with my repair. When I asked them to look at my 100 year old steam radiator system-they did not hesitate. That is why this company is the best!

I have used Soundview on multiple occasions for a variety of services - complete furnace and ductwork install, whole house humidifier install and a ductless mini split install.

Their estimate have always been fair, their technicians are always punctual, personable and efficient and their office has always been easy to work with for scheduling, payments, etc.

I would recommend Soundview to anyone in need of their services.

I have used Soundview 2x this season and they are so professional in every way. I really appreciate how organized this business is and the exceptional customer service.