Soundview Heating & Air Conditioning

As the owner of a service related business for 50 years I always focused on "Under promise, over deliver." Every individual I have dealt with at Soundview follows this principle. When they say they will be here between 8:00 and 8:30 they are here promptly at 8:00. The technicians, Rob and Eric, are neatly dressed, polite and extremely knowledgeable. The receptionist, Brooke is spectacular. The phone is answered without having to push 10 buttons, she is extremely polite and makes you happy that you are dealing with her company. I had a secretary once who was so nice and friendly on the phone that customers would come and pay their bills in person just so they could talk with Heather.

I received a bid to take care of an AC problem for $9700. The proposal I got from Soundview was $2500. When the job was done they charged me $2250 since it took less time than they had estimated.

I have not met the owner in person, but got his name from a close friend who runs major charities. He told me Soundview was a great supporter of his groups as well as many other charities.

I would give them 10 stars if that were possible

We recently had Soundview install a ductless mini split in our home. They are a great company to work with. Rich provided us with a thorough estimate and answered all of our questions. Lenore was great getting everything set up for the install job, and the crew who did the installation was awesome. They kept everything clean and tidy as they worked. Definitely recommend working with Soundview

May 2023 Farmingville. The first thing you'll notice right away is the Google 4.9 rating with about 500 reviews. That's the highest I have seen with that many reviews. Some of the very few less than 5 star ratings make no sense. One reviewer wrote a perfect review but gave 3 stars. Another reviewer complained about the price. In that case I would say, they have no idea how much other service companies are charging. Or how badly they can rip you off.

I was having trouble with my 24,000 BTU AC split unit heat pump. It was only 2 years old and I installed it myself. I called a repair company recommended by the manufacturer. I told them I suspect it has a leak. The service company wanted to charge me $900 to charge it. When he came to my home, one thing led to another and the final diagnosis was they would have to change 2 motherboards, AC lines, and, of course, recharge it. He couldn't give me a price because he didn't know how much the parts would be. If they were going to charge me $900 just to charge it, how much was it going to be to do all that… $2,000? It didn't take me long to realize I was getting ripped off. I ended up wasting $250 for a very expensive service call.

I told a friend the trouble I was having trying to get my AC unit fixed. He recommended Soundview, because they did a great job installing 3 split units in his home two years ago.

I called Soundview. Making the appointment was effortless. I was treated as a valued potential customer, with courtesy, concern, and a great deal of professionalism. When Rob, the Soundview tech guy, came to my house we discussed the problem. He hooked up his gauges and found the problem in 20 minutes. It did not need to be recharged. He found a totally unrelated problem. He remained for a total of 1 hour to make sure everything was working as it should. I'm guessing I saved about $1,700.

There are two things Rob, the technician, had. KNOWLEDGE and HONESTY. One has no value without the other. How much are those two attributes worth to you when a technician shows up at your home?

Thank you very much Soundview. I will tell everyone I know that asks me if I know a good service and installation company. I will tell them I don't really know a good one, but I did find a GREAT ONE... Soundview Heating and Air Conditioning. 😉 teejg

Been using sound view for years for installation and service . Excellent office help and technicians second to none . Just had split unit a/c in basement cleaned . Was absolutely filthy and now is spotless thanks to Kenny who did a thorough job cleaning unit . Kenny also did a tuneup on main a/c unit replacing filter and making sure it is spot on for summer . If you have split unit I would recommend soundview , they do an awesome job getting rid of mold and debris that can buildup in unit . Thanks again Kenny for a wonderful service

They were great from beginning to end. Very communicative and wonderful to deal with. AND I wasn't price shopping but their price was by far better than the two other companies I had previously contacted. A great experience.

We’ve used Soundview for different reasons over the past 15 years and they’ve done a great job every time. This time our hot water heater bursted on a Monday morning in November. That same day our problem was diagnosed and a written proposal was sent to me. On Thursday we had a new hot water heater installed and working great. Field service, office team and management, everyone is helpful and concerned about getting your home running normally again. They have a great team of people working their.

I absolutely love this company. Everyone is so kind from making the appointment to the Technician that comes to your house. SUPER friendly, ON TIME, clean, considerate, and doesn't hesitate to explain what their doing and answers any question you may have along the way. Would recommend to anyone needing heating or cooling work. Shout out to Kenny such a nice guy

Everything from the installation start to finish was seamless, affordable and professional. Lenore in the office was incredibly nice and easy to work with. The team that completed the job were clean, professional, and efficient. I asked them to come back and look at a few things and they did so with no problem. Would highly recommend.

My central A/C unit stopped working overnight. I contacted several businesses and none had any availability to send a technician out. Soundview was able to send a tech the same day and get the unit back up and running with absolutely no headaches. The technician was very professional, respectful, prompt, and explained everything that needed to be done. I will always be sure to use Soundview Heating & Air Conditioning. Highly recommended.

This was my first time using Soundview and I was VERY happy with their work they did!

Firstly, when trying to schedule my service call, the folks at Soundview were very accommodating and helpful! With this being somewhat of a busy season, originally my only option was to pay for an Overtime Service Call at a higher premium to get them to my house ASAP - however, the scheduling person call me back later and informed me of a last-minute cancellation and was able to get me in during regular hours (at a lower service call rate) the very next day! Their honesty and consideration of my cost was very much appreciated - especially when they could have kept it quiet and just charged me more without me ever knowing.

Then, the technician (Rob) came by to troubleshoot my system, and I found him to be an absolute PLEASURE to work with! Very friendly, very knowledgeable, and very professional. He was able to quickly diagnose the problem, took the time to walk me thru exactly what went wrong, and took extra steps to safeguard my system and make sure that issue would not happen again. I came away feeling very comfortable, and knowing that I picked the right company for the job. During the visit, they found that I have a slow leak in my system, and I look forward to having them back to find and fix that issue as well.

Thank you Soundview!