Mohawk Heating Company Inc

I called Mohawk to have my hot water heater looked at because the pilot wouldn’t light. I told them that I was at work all day and would need to have somebody go over to let them in, the woman on the phone said that’d be no problem, she’ll have the driver call when he’s on his way so I’d have time to have someone go over.

I got a call a little later from the diver who apologized that he forgot to call and was already at my house, I told him it would be about 15 minutes before someone got there and he said that was fine, I said sorry and he apologized again saying he should have called.

After replacing the $30 piece on the water heater, the total bill came to over $400! My mother (who came to let him in) said “for a half an hours work?!” to which he replied “I was here for longer.” He eventually adjusted the bill down to $305, but charging an extra $100 to sit in my driveway because he forgot to call and say he was on his way, and $300 to change a $30 part is absurd. I think I will be looking elsewhere next time.

On January 17, 2017, Mohawk Heating serviced our furnace as part of a prepaid 10 year service contract. Two days later on January 19, we noticed standing water in our basement. We traced it back to a disconnected water line to the humidifier attached to the furnace. We immediately reconnected the line and called Mohawk Heating to come assess and repair the damaged drywall and wood trim. They sent a regional manager that same day to look at the damage, and the next day, the owner (Kris) set up a fan in the basement with the understanding that he'd be in touch to send someone out to replace the damaged drywall and trim.

A few days passed with no word, so we called and spoke to Kris again. He sent a tech to retrieve the fan (the same tech who caused the damage in the first place, and had NO idea why he was there, so he must have not been told about the issue).

A few more days passed with no contact, so we spoke with Kris again. He said he would come out to take pictures of the damage, but after several days he has yet to do so. We've tried calling and leaving messages several times, but he hasn't returned our calls.

Our last message was on Tuesday, January 31, where we indicated that if we did not hear back or have resolution by the end of business February 3, we would contact the BBB (which we have done) and pursue other avenues of repair.

We are very concerned about any lasting damage and potential mold growth (especially with an infant in the house) as a result of the water leak, and want the drywall/trim replaced as soon as possible.

At this point, we do not have faith that Mohawk Heating wants to resolve the situation. It's a shame, as I was under the impression that this was an honest, family-oriented business.

UPDATE: 2/18/2017
Shortly after posting my initial review to Yelp, Facebook, Google and BBB, Mohawk Heating reached out and sent a crew to our house. There was an emergency during our back and forth that required all staff, and our issue fell through the cracks. They were here for a few days and did a fantastic job replacing the drywall, fixing the rusted air intake cover, mold prevention, and painting. They truly went above and beyond, and you'd never know there was damage in the first place. While I wish I didn't have to write a bad review in the first place, I am happy that they owned their mistake and promptly made it right.

I purchased a furnace from Mahawk about 5 years ago. I have a service agreement, so they come every year. So far zero problems. All staff have been pleasant and helpful. Today I had them come look at my water heater. I was sure it needed replacing, but the problem was much simpler and cheaper!

Just had my annual heating and cooling cleaning. Larry was professional and thorough and offered to explain everything he was doing. Also showed me how to adjust my hot water temperature. Feel confident that everything is in good order. Thanks.

I have an old house with an old boiler system. Mohawk Heating was able to explain what was wrong and promptly able to get the parts needed to get it working again! I felt confident and comfortable with their work! The whole staff is great! Highly recommend them!

Staff is always prompt, polite, and knowledgeable.

Had my ac unit go down during the night. Called in the am and had a service man to the house within 2 hours on a SATURDAY. Great service and a nice knowledgable service technician. Fixed problem with new part he had on truck at a resonable cost. Will use from now on.

The tech (Angel) was friendly, thorough and gave helpful advice. Well worth the cleaning fee, and I'm not well off. My furnace is running well now. Whew!

Absolutely amazing service all around.... AAAAA+++++

Larry came today to do scheduled maintenance on the furnace that was installed by Mohawk Heating a few years ago. Not only was he personable and efficient, he took the time to educate me on how the furnace operated and gave me tips on how to diagnose and repair certain issues that could arise in the future.