Vigilante Plumbing, Heating & Air Conditioning

Mark and his colleague (sorry I'm not good with remembering names. I remember Mark's name because his name was in the several text messages and emails I received from Vigilante). As I was saying, Mark and his colleague did a good job with the new water heater installation. They came in, both wearing their mask, they introduced themselves, we spoke a little bit about the job to be done, Mark took the measurements of where the new water heater is supposed to go, and they got to work.
After they finished with the good job that they did, they cleaned up and made sure that the place was as clean as the job they did. I wonder whether they clean after themselves the same way while at home. :)
I recommend Vigilante Plumbing, Heating & Air Conditioning.

Peter was lovely - very thorough and a great communicator. He worked efficiently and was great with my 2 year old daughter. We would definitely work with Peter and Vigilante again.

Vigilante was great when we have an emergency situation with our water heater dying (leaking everywhere). Were willing and able to be there quickly (about 1.5hrs from our initial call) and were super efficient once they arrived. The two guys they sent were nice and knowledgable. Plus, the company as a whole was pretty tech focused (used tablets, sent text updates, etc.).

I have been using Vigilante for over 20 years! Always professional, quality solutions, and when you have an emergency, they're there to help ASAP! Really nothing they can't handle. Not the cheapest service, but the best and the fastest. And you get what you pay for making them a great value.

Great customer service and just as great staff. My boiler went out last night, the day before the holiday, and my first call with Amy started to put me at ease as she assured me that she would do her best to get someone here today, which she did, and then the handoff to Antonio a few hours later.
Antonio was very professional and kept me informed of the testing being done and final conclusion to resolve the problem. Needless to say it's quite toasty in my home now and glad that Vigilante was the first place I called.

Fabio and Dominic arrived very quickly after I called in for emergency service to find the source and stop water leaking into our basement, that had pooled to an inch of water in just 90 minutes. Fabio very clearly explained what he would do and how much every step of the process would cost. Fabio and Dominic were careful to wear booties on their shoes to keep water and dirt off our carpets and floors. He was thorough in his investigation and efficient in coming up with a solution. To our surprise he found the source of the leak - pipe crack in the wall - replaced it, replaced an outdoor spigot; and to our delight, swept up the floor cleaning all the mess from making holes in the wall to find the cracked pipe - all this in 3 hours! Fabio has a very friendly demeanor and made what started as an unpleasant event into a satisfying one. We could not be more pleased with his work.

Peter was early. Very professional, an authority who knew where to get support if he didn’t know the solution. Super solid. Highly recommended.

Vigilante was super responsive with same day service. Fabio came out fixed the leaky faucet quickly and was super nice. Great experience.

Vigilante was quite expensive for diagnostics, and I wish they had done things in reverse. I had told them the motor on my condensor was shot and needed replacement, and it turns out that there was no replacement for it because the system is a dozen years old. If I had known that, I would not have authorized the diagnostics because why bother fixing anything else if I can't get the motor running. But I take the blame for that, as I should have insisted on sourcing the motor first before doing anything else. Vigilante was merely following their prescribed order of investigations for the problem.

Kerry was a pleasure to work with. The Vigilante teams showed up on time and did their best with the various tasks. It is simply unfortunate for me that it cost a lot of money to tell me that the problem was what I'd been told in a prior year, but there was nothing they could do about that, specific problem.

Amazing service all around! The cold water knob in our shower wasn’t fully turning off and we initially consulted with a plumber who said the valve was broken, but he would be unable to repair it that day.

We then called Vigilante and scheduled a date and timeframe, which was from 10:00AM-2:00PM. Mike F and Meliton arrived promptly at 10:00AM and were quickly able to diagnose the problem. They clearly explained our options (repairing what we had or replacing the shower body), gave us a cost comparison breakdown of both options, and an estimate of how long the repair would take.

We decided to replace the shower body as it would be a better option long term and the job was completed in exactly the time frame given, which was 3 hours. Mike and Meliton were courteous, kind, professional and knowledgeable. We felt very comfortable having them in our home and confident that the job would be done well.

Once they were finished, they thoroughly cleaned up the workspace, explained our next steps, and provided a reference and contact information for someone to repair the tiles. Mike also provided us with a scope of work and photos of the job to present to our building’s co-op board.

Though this repair was more costly than we initially expected, we felt assured that the issue was resolved. We would absolutely work with Vigilante again in the future and would highly recommend Mike F and Meliton to anyone in need of plumbing services. :)