Joyce Cooling & Heating Inc.

*Updated* Joyce did a great job on the install of my AC/Furnace. But the work their electrician did was embarrassing. He walked all over my attic in 18+ inches of blown insulation, leaving trenches ALL over the place. No attempt to fill in the area where he walked, and I can’t even figure out why he walked in some of the areas he did. Annihilated the Christmas tree we had up there and left it like that. The thermostat wire he ran from the basement goes up the side of the house, dangling right in the open. In the basement he fished it through all sorts of gas lines, pipes, and conduit. No regard for being neat a tidy or running it along a wall, just cutting corners with it and not enough slack for me to clean it up. I opened the attic stair access to check on why they needed to even be in the attic and piles of insulation from the ladder just dropped into my daughters nursery room. Besides the sloppy electrical work, the Joyce crew was professional, timely, and their work down in the basement and outside on the AC pad was very nice! Time to ditch the electrician you use Joyce. Not acceptable!

*Update* Joyce did reach out immediately after seeing this review, and scheduled their tech and electrician to come back out the next day. They cleaned up everything rewired the thermostat wire properly and fixed all the insulation. Glad they took ownership and we got it resolved. I respect that a lot! Will be a repeat customer. Thanks!

Had a ductless mini split heat pump installed, and I couldn’t be more happy with the quality of the work, and the professionalism of the staff. Matt answered all my questions and kept me in the loop with the install as he went. I’m excited to have a nice cool home this summer!

Joyce Cooling and Heating is the real deal! I had my 30 year old furnace and AC replaced and couldn't be more pleased with the work Joyce Cooling and Heating did. Jason who performed the initial consultation was very knowledgeable and made excellent recommendations regarding the capacity and capabilities of the various furnaces and a/c units available that would provide the most consistent heating/cooling solution for my house without having to significantly rework ductwork.
Then came the installation where Christian (CJ) and team did an excellent job installing the furnace and a/c. They were skilled, had excellent attention to detail and were focused on getting things done right. System works great and exceeds my expectations.
Tina in the office was helpful in processing payment information, product registration and Mass Save rebate.
Joyce Cooling and Heating provided excellent service throughout the whole process and I look forward to continuing to do business with them.

A well rounded high quality heating and A/C package was put together and installed. Any questions were answered as needed. A large project of furnace and a/c replacement with new thermostats was completed efficiently and relatively quickly. Efficient usage of whole team to get job done.

Corey and team installed a mini spit with 3 heads after a day and 1/2. Corey was very professional and friendly to talk to. Corey answered all questions asked and also volunteered to hang up the controllers for us. After five quotes with other companies we went with Joyce because of previous reviews and help with finances. We will be using their services in the future. Don’t hesitate to call you won’t be disappointed.

This was our second experience with Joyce Cooling & Heating. They have served our office location and treated us very well there, so decided to try them at our home. They office staff is very friendly and helpful and provided a rough cost estimate for service over the phone. The technicians arrived on time and were very professional. They worked efficiently to clean our heating system and were happy to walk me through what they were doing and what they saw with the system. They made sure to take time to answer any questions I had and didn't leave a mess (thank you!). Even the dog enjoyed some pats from the techs.

Joyce Cooling & Heating responded quickly to my "no heat" call. It was soon determined the furnace needed replacing and the job was complete within 48 hours. Corey, installation tech, stayed late to bleed the system which includes 3 units next door. It was greatly appreciated and I would highly recommend company and technician!
Thank you very much for a job welldone.

The whole process from making an appointment through the end of the actual service to the air conditioner provided by Joyce Cooling and Heating and their employees was 5*, top notch. Tom showed up on time, explained everything he was checking on the whole system involved with cooling with my 2013 Carrier Air Conditioner. By the time Tom left, I knew how the AC worked and feel fully confident that the service provided was thorough and complete. Tom got his work done in an expedient manner while narrating the whole job in a pleasant, easy to understand manner. Very professional.

Customer service, the techs, the whole team are very nice and responsive @ Joyce.

Shawn D. was very professional and well educated in the work he does. Thank you Shawn for your knowledge, expertise and assistance in getting the system set up.

We appreciate him and his team for being so diligent and sticking within the time frame proposed.

He explained what to do in case of emergency. He made good suggestions and was patient.

Also, kudos to Josh for answering all my questions to ensure I was choosing the best option for my home needs.

Joyce & their team have been great throughout this whole process. I look forward to contacting them in the near future.

Much appreciated!

Aaron, AJ and the Joyce Cooling and heating team did an awesome job with the removal and installation of my new colling and heating system. The job was done professionally and on time. Great job thank you 😊.