Harry W. Wells & Son

Very polite, cleaned up after finishing the job. Arrived on time to the appointment. Great customer service

I needed a plumber and called on Saturday for a Monday service call. I was informed that they had a $99 non-waivable fee. When the plumber arrived at my house, we reviewed the project which was when he informed me that they had up front pricing and not hourly pricing. Their prices were outrageous. He stated that it had been this way since they had been bought out. If they do upfront pricing, there was no reason why the customer service agent could not inform me of this when I called to set up the initial appointment. I called to tell them as much and was told that someone from billing would call me back. I called 2 more times and got the same response. It has now been over a week, and I have not heard a word. I would NEVER use them again.

Nothing but trouble after the salesman visit and deposit made for 2 mini split units to be installed.
Didn't hire Wells plumbing but that's who came to my house. The company was Proactive Comfort.. Electrician never showed so job delayed by several days.
3 weeks later, unit spills water all over my carpet.
Call for help and am told it's $195 just to talk to technician and another more for someone to come out. Couldn't believe it. Called next day and got appointment for this morning. Technician came and said he couldn't do anything and left.
Just got the message in afternoon from my parents who live downstairs. Never heard from technician or company. Company has 2 names and 3 phone numbers

Have had several very good experiences with Harry W Wells & Son, now Proactive Comfort, including hot water heater replacement, toilet repairs, garbage disposal replacement, and cleaning the strainers in the thermostatic mixing valve on the hot water tank. This last problem left us without enough hot water pressure to take a shower on a Saturday. We called in the early afternoon and the response was prompt, professional and totally satisfactory, completed that afternoon. Highly recommend.

We had Harry Wells install a new oil burner furnace in our home. We are very happy with the burner as well as the professionalism during and after the installation. It was installed in the summer and when I turned the heat on for the first time a couple months later, there was a small issue. They came right out and fixed it that same day. The cost of the unit was also very reasonable for the quality we wanted. I would recommend them to anyone.

My Mother was taken advantage of by a local plumber with no integrity. Afterwards the same problem occurred within 4 days. We called Harry Wells and couldn't have been happier. They came in and fixed the problem and charged her less than half of what the other guy did all while treating her with the utmost respect and kindness. Thanks guys you did a wonderful job again. I'll never call anyone else. Thanks Harry Wells & Son.

Just had Tyler come replace a water heater on a Saturday. Showed up an hour after I called in and he came right over and did it. Cleaned up after himself as well. I believe I paid a fair price for emergency service. Thanks guys! Ps Jason Weatherbee in Milford recommended this company to me. Worked out great!

This company is amazing! The Gas Co. shut my heat off on Christmas night because there was a problem with my furnace. They told me to call a service company first thing in the morning. I didn't have one because I hadn't needed any work done since I bought the house. Someone recommended this company, and I am so glad they did. I know they were swamped, but when I told them what happened, they sent someone right out. Two guys came, (wish I could remember their names), they were very nice and knew what was wrong, but didn't have the part. Turns out the part had to be ordered and when they got the part the next day, Jared came back and fixed it. He was so kind and professional and explained what was wrong. They didn't have to do that, especially for someone who wasn't a customer, but they did. Roxanne in the office was also amazing. She kept me informed on what was going on and even called to make sure I was all set. Their price was very reasonable. I highly recommend them and they have a customer for life.

Quick, efficient, fair pricing! Called around on Saturday night to find someone to fix a flooding drain, and they were the only service that had no problem coming first thing Sunday morning as requested. Bennett arrived right on time, was quick at diagnosing and repairing the issue, and very polite. Thank you Harry W. Wells & Sons for great service!

Called for an appointment at 7:30 this morning and Roxanne got me in for later in the morning. They called to see if we minded if they came early! Timmy was great. He fixed our issue in no time, and left the everything clean and tidy. The bill was really reasonable. I highly recommend Wells for plumbing issues.