Silver State Refrigeration, HVAC & Plumbing

Called for an HVAC problem . I have 1 unit with dual zones. Advised that the damper motor has been replaced before so I know what the issue was. Juan checked everything BUT the damper motor!! He then advised that the $25 service charge would go up to $69-$89 because he was spending too much time to "diagnose" the problem. But he COULDN'T tell me what the problem was!! He then said "well I could replace the motor @$400 but if it isn't the problem then it could be the pc board @$1500". I threw him out of my house!! DO NOT USE THESE PEOPLE!! They will upsell you for everything but your problem!!

edit---- do not recommend, no interest in making things right with customers that were wronged. I even wrote the review below before the dispute was completely settled, in good faith. The dispute is still on going, the individual is going "call tomorrow" for the last couple of days.

Toilet flooded, Silver State Performed a job, toilet works now. Had a slight dispute over the charge after having done some research. The company made a reasonable agreement after the fact. Mistakes happen and honest apologies were made.

James King came out for a maintenance check and did a great job. He took care of business quickly and efficiently and even brought the maintenance club to my attention so we could save some money.

Called on a Saturday to ask about someone coming out to use the camera scope to find what was blocking my tub drain (it won't drain). Was quoted over the phone $89, and told the supervisor was the only one who could do it and they would set up the visit with them. Monday, a plumber from Silver State showed up (NOT the supervisor as I was told would be here), told my husband who was home that it would be $400! The plumber, after being told what we were quoted, called his office (who previously told me $89) and told him I was never quoted a price! They then proceeded to have my husband pay $25 for them to send out the wrong person who couldn't do the job and be called a liar. I will also be filing a report with the BBB about this.

I try to stay positive & don't always review all businesses. I was expecting a tech between 12:30 pm & 3 pm. "They" arrived early. Great! I was shocked. Down hill from that point on. They were pleasant & wore masks. I ended up paying $125 for a fill valve replacement. $25 for the service fee. They (Juan) played on his iPhone & his iPad for the next few hours. I showed him the leak & he spent 6 minutes replacing it with MY brand new parts.
There was another personal issue which is confidential but no one that I employ will ever bark or text me orders. Not Juan, not anyone, EVER.
I would never refer this company to anyone, ever! I hate upsells & despise the trades game

Our shower valve broke and saw they had great reviews so I called them. The CS rep on the phone was so professional and courteous. They were at my house within an hour. Jared & Tyler did such an amazing job!! Were able to fix it and saved me almost $1,000. VERY PROFESSIONAL, CLEAN, AND Explained everything they were doing. I highly recommend this company and the techs that did such a great job! THANKS SILVER STATE

Lionel came out and did a check on the new system that was put in so.e months ago. Great service and professional.

This business is unprofessional at best. We called to inquire if they service water softeners and they informed us that they did, and that a diagnostic would start at $25. We excitedly scheduled an appointment with them hoping to get our softener fixed. The technician arrived and instantaneously informed us that since their company did not do the water softener install, so they would not diagnose or repair it. The tech, Chavis K, then refused to leave the property without collecting the $25 fee, after refusing to perform a diagnosis. Feeling uncomfortable, my partner paid the man in cash. After calling the company back, they refuse to refund the fee. We have owned our home for 10 years and had many repair companies on the property. This was the absolute worst experience we have had in ten years. I can only IMAGINE the money they are STEALING from unsuspecting customers. This company also does not provide any physical evidence of their transactions. Should have just refused to pay and call the police. Please, reconsider your choice if you are thinking in investing in this company, in any way. Also, I never write reviews. I am in total disbelief... ZERO STARS.

I was looking for some information concerning whether to repair or replace the water softener system in a home I recently bought in Las Vegas. I spoke to some very nice people at Silver State and a very knowledgeable and helpful man named James came to my home and took a look at my water situation. He tested the water quality in my home, analyzed the equipment I had and made some suggestions on what he recommended. James also gave me some handy tips on how to prevent future problems. Due to my budget restrictions, I was not able purchase the system from him at this time. However, he so much impressed me with his positive attitude and professionalism that I have saved his business card and will call this company in the future should I need any plumbing, AC, or heating services. This representative of the company really makes me believe it is a very honest and reliable business to deal with. A good attitude makes all the difference!

Very dishonest and deceiving. Instead of getting down to the issue I was having with my water softener they told me I needed to get rid off my new water softener (that isn’t even a year old ). They charged me the service fee of $25 for coming out and tried to sell me a brand new 3k worth water softener from their company ! When I hired another company the next day it turned out I was having a minor issue that needed a small fix!