Silver State Refrigeration, HVAC & Plumbing

My AC wasnt blowing any air at all, so I set an appointment with Silver State for 3pm. They called me at 11am to say that a tech just finished a job around the corner and could come over immediately. So I leave work early and meet the tech at my house. I explain the problem to the tech, that the blower motor isn't running at all, and he immediately gives me quotes for a blower motor replacement and a blower motor capacitor replacement. Both quotes were outrageous!! $2,000 to replace a blower motor (a $150 part) and $500 to replace the capacitor (a $30 part). At this point, the tech hasn't grabbed any tools or equipment from his van, he hasn't gone up to the attic to look at anything or attempt any troubleshooting, he hasn't even looked at my outside AC units.... he just gave me 2 outrageous quotes.

So I immediately say to him, "no thank you. Those prices are too high for me, I don't need any service from you.". The tech replies, "that's ok... but this visit will be $89.".

$89!!? For what? The tech literally did nothing but have a 3 min conversation with me. I contacted the front office to see if the service fee could be waived but they refused, saying that the tech drove all the way to my house... eventho they just told me he was right around the corner.

So since I was stuck paying the $89 fee, I figured I'd have the tech at least troubleshoot the problem so that I knew exactly which part was bad. The tech went into the attic for about 10 minutes, he then came back down and told me the blower motor was definitely bad. So I paid the $89 service fee, and told the tech to have a good day.

I then contacted another AC company and told them the problem I was having with my AC, and I told them that Silver State diagnosed a bad blower motor. That company came out to replace the blower motor, and it DID NOT fix the problem. The actual problem was a bad circuit card that wasn't sending power to the blower motor.

So not only did I have to miss time from work, Silver State attempted to rip me off with unreasonable pricing and they also tried to rip me off for $89 for a bogus service fee when the tech didnt do anything at all. When they wouldnt waive the service fee, I had the tech troubleshoot the problem, which he did incorrectly to the wrong part. That ended up costing me even more money, and additional time with no AC.

Worst experience possible with this company, would not recommend. Another AC company came out and replaced the blower motor for a fraction of the cost I was quoted from Silver State. When that didn't fix my problem, they gave me a discounted price on the circuit card and replaced that for me as well. They also gave me my original (serviceable) blower motor as a spare if I needed one later.

Beware of Silver State... they are incompetent crooks!!

I used Silver State Plumbing for the replacement of three toilets. Technician Chris R. arrived within the three-hour window as mutually agreed in a clean Company flagged vehicle and in uniform. Chris was polite, professional and believe it or not had a bounce in his step! Finally, someone good at what he does and here to perform the job in an expeditious manner. Solid workmanship and would not hesitate to have Silver State Plumbing back again.

EXCELLENT company and service!! While our house was actively flooding from a main line break from our well, and other companies wanted to take 3 days to a week to fix the broken line, Silver State arrived within 45 minutes, worked late and properly fixed the broken pipe. And as an added bonus, they even located the main shutoff to our home when no one else could find it. Great company and great service. Thank You....

I contacted them 3x expecting a call back over 4 days. Wanted to work with them because they came highly recommended. Finally someone on the phone told me they won't call me back because they aren't taking new clients during peak season. They could've said that from the beginning.

Silver State has your back.

Technician = Mike

I had a very unusual connection with a water leak. I attempted to stop-gap repair the leak and made the connection worse.

First call on a Saturday night at 6:00 PM and Mike shows up on time in less than 90 minutes. In the dark, he's able to diagnose the repair quickly. He then is able to tell me about other water issues that I know are happening around the house because of this connection. I wanted to continue the actual repair in the morning and again, Mike showed up at our scheduled time and completed the repair in under half an hour.

I'm blown away by the professionalism and service offered here. I do a lot of research beforehand on pricing and labor and base my trust off of the initial estimate. I don't like to haggle and want the proper price the first time. Silver State's prices are exactly fair and competitive, and the quality of the work puts them above any other plumbing company.

Thanks SS and I'll be returning to you for many projects in the future.

I would avoid SilverState at all costs. I just paid $118 for an inspection on my two A/C units. The representative, Mark, quoted me something in the 3500 range for repairs to be performed on both units. Then I asked him what a new system would cost because my units are 11 years old. He said that each Maytag system would be $12,500. Since I have two units, that would be a total of $25,000 for two new Air conditioning units and two new furnaces. When I asked for the estimate to be emailed or written, he told me that I needed to speak with the manager. In the meantime, I googled best HVAC manufacturers. Maytag is not in the top 10. I also heard from another HVAC technician that previously worked for SilverState that the 12 year warranty that Maytag provides will be required because Maytag products require repairs often. But I called the office anyway on Monday to speak to the manager. The lady who answered the phone said the manager would call me back. I never heard back from anyone nor did I receive any emails with a new system estimate. In the end, I decided to purchase two new Carrier systems through Home Depot which uses Yes! Not only was the price much lower than what the SilverState rep quoted me, but Carrier was ranked #1 in the top 10 for HVAC manufacturers. Yes showed up the next day after I signed the contract to install the new AC units and new furnaces and they were done installing everything in about 3 hours.

Quick response and we’re able to send a technician to help right away. Michael F. was polite and observed CoVid 19 precautions at all times. Michael was punctual, honest and educational. He helped me save money by informing me that my Delta Faucets had a life time warranty for parts which saved me over $250 dollars. He advised I call delta first and order parts for a more affordable service. I was able to make a follow up appointment with Silver State Plumbing and request for the same technician. They were very quick to reschedule and make accommodations for me that fit my schedule (I work night shift). The technician also educated me on yearly maintenance that’s required for water heaters and what to do to flush out an anode rod! All my years of owning homes, not one plumber has ever told me about how to maintain a water heater and how to keep the your plumbing clear of calcium build up if you don’t have a water softener. I’m just totally impressed by the honesty, great work and fast service. Thanks Again!

ARRIVED QUICK, PLEASANT AND GOT TGE JOB DONE! What more can you ask in a plumber or any service for your home. Thank you Walter and Elvis.

Although my review is late im still upset about my service call and if I can stop one person from calling them it's worth it. My problem was a clogged kitchen sink. If I would've waited a little longer the chemicals I put in my sink would've worked. Tech came in my house without his tool bag, filled my sink up with water ran the disposal. Chemicals worked and instead of charging me $25 for service call charged me over $200 said thank you and left. Couldn't even tell me about any kind of warranty. Said he thought 3 months. I was very disappointed

Our experience with Jordan Gregory and Silver state has been all positive, friendly and efficient