Silver State Refrigeration, HVAC & Plumbing

This is now the second time in the last two weeks that this team has come to my aid.

The first experience was with Taylor and his apprentice who came to inspect a leak we discovered from an earlier job the previous owner had used them for. They were quick, courteous, professional and did a top shelf job to set us up for success.

The second experience we reached out and requested Taylor, but learned he was unavailable when Michael (and his apprentice Joe) came to our aid.

We have a home built prior to 1980 and to have a water softener installed, required a custom build job. Without skipping a beat Mike explained how he was going to do the task required and knocked it out of the park. In addition to our water softener, he educated us about the benefits of a flow regulator and took care of our reverse osmosis water filtration system to boot!

Without question, if you have a need for a plumber, this is the company to call

I had an awesome experience with the repairman Christopher Roberts who was extremely professional and went above and beyond to assist me with HVAC repairs. He was on time and accurate he was efficient and quick as well. I will recommend him for repairs to anyone that is in need.

Lionel and Cody were on time, professional, and they solved our problem with a leaky washing machine quickly. Thanks guys!

Overall had an awesome experience, put in my request for service and was sent a tech within the hour! Vince my service tech was awesome took really good care of me.He answered all my questions accurately and was straight forward with his assessment and helped me all the way through why my whole system needed to be replaced. Matt my installer came out next day and got the job done efficiently and was polite as well as professional, answered all my questions and walked me through my new AC system features and functions. I’d recommend them to anyone who is having an issue with an appliance. Thanks again silver state for the best experience in a not so great situation!

I called them for a toilet valve fix, I was told it was going to be $130 including their driving time 30 mins and service time 30 mins, if it takes longer it will cost extra. (They have my address so they know how long the drive will take). They came out and fixed the valve in 15-20 mins and left the site, but the bill came out to be about $200. I called back regarding the price difference, they said they'll look into it get back to me, which I never heard back. I called again why I didn't get an email I was promised, they said they were too busy and that I will hear back from them the same day. Haven't heard back for a week, and I filed for an amount adjustment with my credit card company to the amount what I was told. A few days later I call a call from a CS lady that was extremely rude. She basically said "I never said that", "why is everyone okay with our pricing but not you" and she starts making things up (lies). And she goes on and casually tells me "That's the dumbest thing I've ever heard" and I can hear her co-workers cracking up next to her. I decided not to lower myself to her level so I just hung up. What do you benefit from trying to argue and insult your customer? Anyways, that was probably the worst customer service rep I talked to in 40 years. I feel sorry for the owners of the company. Advice to management - please revisit your hiring SOP so you can filter these bad ones out.

I can't give enough positive comments about Silver State, in particular Vince, After my annual checkup I was told that I needed a compressor after paying $900.00. My compressor was still under warranty so I called Silver State. I was fortunate to have Vince come to my home and after a through inspection and a look at the schematics for the wiring that the original tech did he realized that it was not wired properly!! He corrected the problem and I have air conditioning. I will never use another air conditioning company and hopefully will have Vince come back to my house.

Matt was knowledgeable, professional and friendly. Wouldn’t use any other AC business.

I’m giving 5 stars for my review. The reason I called this company because I received a high water bill and the water district said we have a leak. So i called Tuesday and the next day Jordan the tech showed up on time. First, he checked the possible leak in the house and found nothing and then he explained to me what to do next. So I payed only $25 which is the service fee as advertised. Thanks for the great service.

Matt from silver state was awesome, he listens to what the customer wants and he adds his thought in there.

Seung has been my service tech for a good while he is a very conscientious tech and very knowlegeble about his job