Silver State Refrigeration, HVAC & Plumbing

TERRIBLE CUSTOMER SERVICE

Using them for commercial AC Repair at my company. I called them a few weeks ago because our AC went out and never heard back from them. I called a few times for a status update and literally got ZERO response. I then called them again yesterday because our AC went out and the office was 85 degrees. I told them to give me a call ASAP so we knew whether to stay in the office to wait for them or if we could leave... again NEVER heard back from them. I even called twice to follow up and they kept claiming dispatch would contact me. This company is seriously awful. There is serious disconnect between the staff that takes the calls and places the maintenance ticket and this so called "dispatch" they have.

I worked for them when they started out in AZ. I made a mistake and the owner from Nevada called me and treated me like a dog. He had no regard for me as a human and treated me with great disrespect. A very dirty mouth and unprofessional.

They need to stick to servicing Vegas only as they are not a good company to work with here in AZ. Getting a service scheduled with them is impossible. Transferring your calls state to state with no answers. Horrible customer service.

A great company to work for, loyal to their clients and employees. Thank you for the opportunity to have work for you.

I have worked with Silver State Refrigeration in several markets for almost a decade. They are a great business to work with

Great place

Fast and friendly