R-Mech Heating Plumbing Cooling

John was super friendly and professional! Did a great job installing a new tankless water heater and outdoor faucet. Will use R Mech again in the future for other plumbing services.

Hands down the best HVAC company in Kansas City!! Justin did a great job explaining the best option for my rooftop unit and a fair price to replace it. Good doing business with R-Mech!

AC went out on a 95 degree day and R-Mech was very responsive and came out that afternoon to diagnose my system. The Tech was efficient and professional and very knowledgeable and patiently explained all the issues I was facing and the decisions I would have to make for the best outcome. I was very pleased with their service and will use them again.

Your latest tech started by furnace, which I could not do because the the techs that installed the furnace on May 31, 2022 did not open the gas feed to the furnace when the were with the job. The latest tech knew what he was doing and said I needed a few other things done to completed the installation work done on May 31, 2022. I hope he follows up.

First of all, I want to share the fact that I called around town for a plumber to fix my issue for 4 days. Most didn't call back at all and the ones that did, respectfully, were booked for a week out. With only 1 bath in house with 6 people, that is not good enough. I needed it done ASAP.

Called one of the bigger companies, who would not even attempt to give a general estimate over the phone for a clogged drain, came out and looked at a hole in the ceiling and told me almost 400 for an hour and 260 for every hour after. All that after a 10 second look with his flashlight. I appreciate the timely response, but that is outrageous.

Next I called R-Mech. They were just as friendly over the phone, gave the general estimate i asked for and were also out there the SAME DAY! Amazing. Found the problem in 25 min and after 2 hours of work, the bill was still under what the "big name company" was asking for the 1st hour. We were the last customers of the day, the guy looked exhausted, but still provided us with excellent and affordable work after he found out it was our ONLY bathroom for 6 people. Unless you know a guy, don't look anywhere else for a good plumber. Thank you

Michael was professional and made good recommendations for extending the life of our HVAC and a/c units. We have received good service from R-Mech each time we have needed them.

Cory was awesome! He is super knowledgeable and easily diagnosed the problem with our furnace, saving us from having to buy a new one. He explained the problem and his repair in detail. We will definitely be using R-Mech again if we have any more furnace issues!

The new system saved us over $100/mo thru the summer. Great investment. Installers were on time, had all parts, and finished early. Clean and courteous. Highly recommend.

I trust Rmech, we had them replace our hvac system wasn't the lowest bid. They explained everything in detail. Today they serviced the system and again were professional, timely and explained what was done.

On 6/3/22 Leonard, RMech HVAC stated one of two 2006 5 ton Trane died, both units were original to the home. Leonard called Dan for a second look and to get a bid going. Dan came out same evening, got us a bid late that night with six options and was willing to come out on Saturday or Sunday to discuss if we wanted. We elected to do a phone discussion on Monday. However, Dan did respond to any questions we had via text, to include questions regarding replacing both systems. Early Monday Dan told us the project was getting reassigned to Justin and he will be reaching out. Justin called around 7:15pm that evening, I was unable to take the call (it was after business hours), however he texted he was walking into NFM with his daughter but was open for a phone call. I found that to be very strange, so late and why call if you are busy? I called him back around 9pm. Justin stated Dan was not skilled enough to deal with the high end Trane systems so he would be handling the project. Justin began down playing the system stating this system will need a "special" technician to address any problems and could get very costly. He asked if I was ready for all the cost this system may intel, as if he was trying to talk us out of the system? We are not sure. He also stated the quote (price match) we received from a previous TRANE CERTIFIED DEALER was not of one that would be quality work, as that company was too small (red flag), however I would not allow too much of the smack talk, as I told Justin that technician told me the same thing went out on the system as RMech's technician and they too were a certified Trane dealer. Justin stated NOW I needed to address the zoning panels, thermostats, and a few other issues that may/may not been addressed when Leonard and Dan were physically at the house. Possibly increasing the bid $10,000 on each unit ($20,000). He wanted to come out the following day to do his own assessment, 6/7/22 at noon (12pm), although I was doubtful, I agreed. So we are now 4 days into this and have talked to 4 different people. After Justin not only insulted everyone at RMech, and insulted another Trane contractor we became very skeptical of Justin. My husband called the other contractor early morning 6/7/22 and they set up an appointment at 1pm. Noon came and went with no word from Justin, however a Mr. Jones (person #5) called around 12:15 saying Justin is not available, however he (Mr. Jones) had a lot of knowledge on Trane and will be coming out instead but would not be available until 1:00 or 2:00. The other contractor was scheduled at 1pm so I declined and said tomorrow 6/8/22 around noon. At that point I was over Justin and expressed my concern with Dan about the project and the lack of attention. Although I had not heard from Justin all day, to include rescheduling the appointment, he sent a text wanting to make sure "we were on the same page"? I said, no we are not on the same page. He stated I was on the books for an appointment 6/8/22 at noon and please call if I need to cancel. Justin, I am giving you more of a courtesy than you gave me. This is your notice, I am canceling our appointment for tomorrow 6/8/22 at noon. We have elected to take our money ($60,000) else where. I am sorry for Dan, I'm sure he lost money on this. My husband and I are in agreement if Dan had been left alone to handle the project we would most likely be doing business. I am still not sure what Justin's end game was but he can go play that nonsense with someone else.