CenterPoint Energy's Home Service Plus

Great service. Contractor arrived on time and got the job done timely.

We had an oven fire and called HSP to come check our oven to see if it needed repair. They sent out an emergency gas tech who turned off the gas and tagged the oven and said it cannot be used until repaired. He told us to call Bosch and ask about oven fires, and if they thought it could be fixed, then have service plus come out. Bosch said it could potentially be fixed- so we called service plus. They told us it would be 2 weeks before someone could come out- just to tell us if it could be repaired! 2 weeks without being able to cook- during a pandemic when we are at home with the whole family for every meal. We asked if there was any way to get someone out sooner and they said they’d put in an “exception request” but that there was no guarantee. He said it would be 48 hours before we heard back. We later talked to 2 different supervisors- and they are all based in Tx and are only able to communicate with MN tech schedulers via email to escalate the request. They used covid as their excuse- this is Sept, they’ve known since March.. the service model should have adapted by now. We’ve been paying over $30 per month for close to 20 years! What has that been for? When our dishwasher needed a new power supply- that fix was over 2 weeks as well. We will be looking for better service protection plans. This is unacceptable.

They give an 8 hour window for time of arrival with a 30 minute call ahead time. It's in the 90's, very hot and humid and they didn't show up at my house last week. No show, no call. Then, we scheduled for this week. No show, no call. It's very hot, I have children in the home and it's tough to stay cool or get any sleep. If this were a small business... they'd be out of business. But, because they're a giant corporation, they can do whatever they want without consequence. Customer service could care less. Management could care less.

HSP has been out to repair my furnace twice already this year. I had them scheduled to come again today, with the understanding that I would be gone from 1 p.m. until 8:30 p.m. I was assured that they could work around this, as they have technicians working from 8 a.m.-11 p.m. It's now 2:30 p.m. and I have been informed that my appointment has been cancelled and that I should call when I get home from work, but will probably have to reschedule for tomorrow. Unbelievable!!! I was also just now given the option of leaving a key out or a door unlocked. Had I had that option offered to me last night I would have done so.

I am so disappointed, and cold. It's below zero outside, and now down to 50 inside. I am their mercy. SMH!!!

Thank you Mike! The best technician and response EVER! Fast friendly and efficient! My furnace is working tonight thanks to serice plus! I am grateful!

My appliance was "shot". Parts not available...bla bla bla. After paying hundreds of dollars in monthly coverage dues. I went online to cancel. Not an option. I explored every link. I called
And suffered through the "unusually high call volumes" only to get a rep that told me if I wanted to cancel, I'd have to pay the balance of this year up front....to pay almost a whole year at a rate that covers the appliance they refused to fix! I Saud fine, mark me for cancelation on December 13th...so st least I can have coverage if I have to pay. Nope, they can't do that either. It is a racket!

I’ve had pretty good service with CenterPoint service. Originally I signed up because of problems with a recurring defective part on my furnace. They resolved that with a different part. Recently I called about my dryer. It took a few days to get an appointment, but the repairman found the problem. He left to get parts and returned within 2 hours.

I have had poor luck with air conditioning service. Over many years, I called twice. Both times they told me I needed a new air conditioner, but they still added Freon which helped for the short term.

Took three months to get an appointment. Services are now provided by sub-contractors and there are no follow up reminders during that 3 months so if you forget or are not at home the subcontractor is not paid and you have to wait (presumably another 3 months) for another appointment. Sub contractor was courteous but didn’t check the age of the water heater. The pilot on the water heater went out hours after he left and an “inside” door is now missing. Not worth the monthly fee.

We have paid for Home Service Plus for years. Maybe since we moved here in 1992. For most of those years, we have been happy with the service, even though friends told us we were foolish for paying the monthly fee. The last several years, we haven't been able to get appointments for weeks, and many repair people have not known what they were doing. Today, we had a noon to 4 slot, that was changed to noon to 7. No one came. When I checked the website, the job was listed as completed and a charge was added. My husband and I (and barking dog) were home the whole time. I got a call while I was on the phone from an unidentified number, but no message. When I called to ask what was happening, I was told he had come and no one had answered the door. That is just not possible. We are cancelling our Home Service Plus. I'm very sad that I have wasted money all of these years.

This representative was one of the very best that I've ever had. He was very thorough and knew what needed to be done.

Just wish I didn't have to wait so long for the reps to come; but he was on time after the call. Didn't get his name, but would want him again the next time. He cleaned the dryer duct and that is the first time that any rep has done that.