CenterPoint Energy's Home Service Plus

(David # 237954) Came to our home on Friday Morning. I did not hear my cell when he called me. But I sure appreciated when he was standing in front of my door. especialy after having no air for 3 days. I just wish we had more Man like him in this world, because he was so nice. he was very clean after he got done with the job. He was so good in explaining what he had to do. He has the most amazing customer service I have not seen for a long time. It's so hard today to find good people like him. Thank you, Center point Energy, for having a good employee like David
That makes me feel safe and appreciate his kindness. What amazing Man. Thank you, David, for the good work you did fixing my Air. Ask for David he is the best :)

I am so frustrated! I scheduled my appointment for spring tune up months before the chosen June date, my husband took off work for that date, then less than one week prior I received an email message with a rescheduled date in an entirely different email. I have called twice and emailed once to no avail (case was opened second time given no one contacted me as promised with my first inquiry). The rescheduled time is not acceptable/I had no input as of yet I am getting no help to remedy the situation. I have been a customer for years but will likely end the relationship soon. I sm so dissatisfied especially given my multiple attempts to get help.

I am home right now taking a 3rd day off from work in the last three weeks waiting for a repair on my hot water heater. For 4 different service windows a tech has either not arrived at all (with no notice) or arrived outside of the agreed upon time frame. The one time they did show up (an hour late), they informed me a previous tech had ordered a wrong part. That was over a week ago and they have failed to arrive at all the last two service days. I have been an HSP customer for 18 years and after this repair (if it ever happens) I will be dropping this service and going with a company that provides the services they advertise. I am paying for a service that I literally am not receiving with HSP.

So frustrating! Pay lots of money for total coverage and reimbursement help on unrepairable appliances. Believed their
statement that there is 24/7 service. NOT TRUE! They answer the phone, some are rude, some are nice but in the end you find out that your emergency will have to wait a minimum 3 days and your time has to fit into their schedule.
If you need to replace an appliance (in this case leaking water heater), even if you go through Center Point Energy to purchase, you will not be able to use the reimbursement process because you did not have the service tech let them know it was unrepairable. Really? I should have to wait 3 days to have someone justify the flooded basement and tell me the water heater will have to be replaced? Then I will be able to schedule an appointment for the Sales Department to replace it?
Not working well for me! I understand being busy but I don't understand not taking of current customers urgent needs in a timely manner.
Got a plumber, water heater and installation within 8 hours of my call on a Sunday.
The only thing that was not worth the expense is paying for the 24/7 extended, full and replacement coverage to Center Pint Energy.
To me 24/7 service means that you can get help today.
Liz

Frustrated to say the least! 2 1/2 weeks ago when the weather was 90 degrees, my AC was having issues so I set up the earliest appointment for a tech to come out. Today 4/25 which was the earliest available appointment, I was given a 12 hour window; I took off work and at 9:30 am, the day of the appointment I received an email from HSP saying my appointment had been rescheduled to May 23. ALMOST 1 MONTH FROM TODAY!!. Needless to say I called customer service and they apologized saying that I had no proof I had an appointment today and it was out of his hands. He also told me it is company policy not to work on A/C units in temps under 65 degrees. I asked to talk to a manager and he said we would have to set up a case number and they would call me back in 24-48 hours. UNBELIEVABLE! No customer service at all. Last year I had a dishwasher fixed, it took them 4 trips to get it working, misdiagnosed by 3 separate technicians. At least they gave me 2 months coverage for free for not having a dishwasher for a month.

Bad service and customer service representatives. Waited for over 12 hours ln multiple days to get my AC repaired and washer (previously). However, they failed to show up on 3 different occasions without any updates or calls. They then rescheduled a service time for a time which doesn't work for my schedule. It is over 85° in the house and I have medical issues. I asked the representative for compensation for a hotel room. He said they do not do that. I explained that it's not safe due to the high heat within the house. He offered zero remorse or healthy solutions for their lack of incompetence and shotty work ethic. I asked to speak to a manager, he then hung up on me. Worst service around.

My experience for using the HSP, service was amazing. Easy to schedule my service. EE #234170 (CY) was professional, patient and explained everything he was doing. It was a 90 degree day and he was not leaving until I had the ac running. My problem was major and it took sometime to diagnose but he didn’t give up and stuck with it. Wish there were more technician like him. When he left my house was back to cooling and several hours later working as it should. It was very satisfying knowing I had this plan and help was on the way. Without this it could have cost me several 100’s just to diagnose the problem. Thanks CY, triple AAA service!

I have a HSP plan with CenterPoint Energy and I have had nothing but a positive experience with them. Just recently I had them come out to look at an AC that is not working correctly knowing that not everything for an AC is covered. Zack and Pete who came were awesome! They located a major leak, which unfortunately was on a part (evap. coil) that needs to be replaced and is still under warranty with original installer. So I will have that original installer fix the warranty. These guys were very helpful and when all was said and done I had zero cost because of the HSP plan. Now on to deal with a warranty issue with the original installer (whom I already have had enough bad experiences with).
Thanks Zack and Pete for your great work!

We have scheduled to have our dryer looked at THREE TIMES. Each time, we have gotten a call saying our appointment was unable to be kept for whatever reason. I get a dryer isn't as important as someone's air conditioner but to keep putting us off and pushing our appointment out a full week is incredibly ridiculous. We pay for this service and have rarely taken advantage of it. We have only used it once and this is the second time we've called to have someone come. I am unbelievably upset that we've been pushed off so many times and it's starting to feel like nobody is going to come. We have actually scheduled a separate company to come out at this point because we are expecting to be canceled on a 4th time. We might drop the HSP part of our bill because honestly, what in the heck are we even paying for at this point?

Heard Dan Anderson yelling at an employee I was talking to about washing machine. The man I was on the phone with kept apologizing for his rude coworker. I’ve never once called this place with a supervisor being that rude to a coworker. All I heard was the guy in the background telling the man on the phone to stop talking and listen.