CenterPoint Energy's Home Service Plus

Easy to work with came out in a timely manner. They repaired the dishwasher. Unfortunately for us they won’t be able to cover our water heater. Overall still a good plan.

My technician Jon was great. Took time to try and solve the problem and was very knowledgeable and caring.

Bad company. They have unlicensed people installing water heaters. Only licensed journeyman plumbers should be conducting these sort of tasks.

I pay for maintenance plan for A/C and furnace. I called in April to schedule A/C tuneup. They canceled and have rescheduled 3 times. Now they can’t come to August! My furnace tuneup is scheduled for September!

Called Thursday night to report A/C not working. Tech arrived Friday morning, replaced blown capacitor, and everything was back to normal. I'm no great fan of large service organisations (preferring small independents) but I can't fault CPE and will stick with their Home Service Plus plan.

I've had mostly good experiences but one very bad experience with HSP, hence my three star rating. I have used the service for several years on multiple rental properties.

The techs seem knowledgeable and competent, but the scheduling is inconvenient. I recently had an 8 hour window that was missed due to an emergency. I understand emergencies arise, but it seems that if you require an 8 hour window, that should account for emergencies. After the missed appointment I called back to request a shorter window for the reschedule.

The call center staff was polite, but they said that 8 hours was the best they could do. Twice the call center staff forwarded my name to their customer service department and said someone would contact me--nobody did. A third time, I was successful in reaching a supervisor. The supervisor said a 4 hour window was the best he could do. I understand that may be their policy, but after wasting my day, I felt they should be more responsive to my needs.

I suppose if you use a service long enough, you are bound to have a bad experience. That said, I will be looking for a different company for my future needs.

Everything was fixed and the heat is on, Thank you Jesus. Then we were hit with 80 sumthin degrees. Bipolar weather. That's MN for ya.

I would agree to be in a commercial for HSP if offered. In the 7+ years we have been in our circa 1952 home, this has been the single best decision we have ever made. For roughly $35 per month, we have had ultimate peace of mind. We have used this service 2-3 times per year, on average, so it has more than paid for itself. They have even come out on service calls when they weren't sure whether they would be able to do anything to address the issue. Their technicians have always been prompt, responsive, neat and personable - never has one of them attempted to charge us for something or suggest an unnecessary (chargeable) service. We have had issues with multiple appliances at multiple points in the year (furnace out, dryer on the fritz, oven displaying alien error code, water heater that gave up the ghost, AC making an ungodly noise), and they have always responded with the utmost timeliness and professionalism. Technicians have been knowledgeable and efficient, and parts have been ordered and delivered promptly. We even had a furnace repair on Christmas Eve one year (and we were so grateful, we would have served that tech a glass of wine and healthy slice of tenderloin if he had had time to stay).

We are a professional family who juggle many commitments and obligations. This has always been the best money we have spent, even before we had the money to spend.

We had a time slot of 1-5pm, but the technician wasn't able to come out until 9:15pm due to a homeowner who failed to turn off their gas to switch out a dryer. Anyways, Sergio was very nice, and apologized for such a late arrival. He checked everything on our a/c unit, explained what was wrong with it to my husband. He was the second technician, as it was too cool out for the first tech to determine the life of the a/c unit before. If I didn't have the Service Plus plan, it would've been $300 for 2 visits. Love the CP Service Plus! The technicians (4 so far have come out for other issues) are very nice, and respectable.
Update: Their call service is poor. I have a problem with my water heater leaking the day after my a/c and furnace were installed and they kept "trying" to connect me to someone else. I called twice, got forwarded to no one the first time (4 rings, and then a disconnect) and then another forward (automated voice announcing they were closed on the weekends). How does your call center not realize certain services are not available on the weekends? What a waste to be on hold and not getting anywhere.. TWICE!

Today Steve (Technician 6346) came out and fixed my dishwasher. This was the 3rd service call from HSP and Steve was finally able to figure out and fix the problem. I am thrilled to finally have a working dishwasher since this has been ongoing since May. Steve was courteous and professional and even ordered me new dishwasher racks. I have had HSP for about 25 years now and other than long wait times for repair, I would recommend. Thanks Steve!!!