Pilot Mechanical Heating & Cooling

Chris and his crew are absolute professionals and showed up on time, as promised. My A/C was not running and they were able to diagnose and fix my problem on the spot without having to return. Not only did they fix my A/C they ensured my entire system was running properly before leaving my house. Pilot will be the first company I call if I have any future issues! Thanks again guys!!

Excellent service! Wonderful team! Thank you to Chris Lalama and his wonderful team who installed our new AC unit and furnace. You made the entire experience so easy, painless and affordable! Thank you for responding so quickly to our distress call on the hottest weekend we've had, (Fourth of July).
Congratulations on running an excellent business and having a wonderful support team who cares about what they do and took the time to explain the mechanical operations of our units. I'm sure I will not remember all, so I'm relying on my husband to remember, but Jarred (hope I spelled it correctly) explained it so well.
We are sold on your company, but most of all we were sold upon first meeting Chris. No high pressure sales, just great customer experience. Keep up the great work! We will not hesitate to refer you and your company.
Anna & George Portell

Excellent service. They replaced our furnace, water heater and central air unit. Everyone we came into contact with was very polite, professional and honest. They took the time to explain everything very thoroughly. They also were the most reasonable of the three other quotes we received. I would definitely use them again and would refer anyone to this service!

Great work! I have had experience with them helping out at my Mom's place and they did great work as promised. I needed them at my house and were top notch. Took a call late in the afternoon and showed up first thing in the morning!! They are professional and did a super job getting my furnace back on line.

This is a great company to use for your heating and cooling. The owner, Chris was very kind and trustworthy. Prices are very fair. We will be using them for all our future occurrences at our home and rental properties.
I definitely recommend this company.

Pilot Heating is always exceeding my expectations. Cris is very polite and honest. They have look at my furnace twice already and he was always fast and reasonable in finding the issue and proving the solution. Thanks a lot for your great service.

Chris and his crew came out and moved my AC Unit outside and gave my furnace a over-over during a home renovation. Couldn't be happier with them. Chris understood what I needed and didn't try to sell me on anything new. His crews were on time and finished the job in less time then I thought. Will and have already used them again at my business.

Pilot Mechanical repaired our home AC after it froze up this summer - since they initially installed the equipment, they covered it under warranty as well! They've become my go-to company for HVAC repairs - they also repaired two heating units at one of my rental properties. Excellent HVAC professionals and all-around good guys.

Not only did Chris fit me in before a holiday weekend, when others couldn’t, he came a day earlier. Fixed my issue quickly and correctly. Would recommend to anyone. On top of all of this, we were sent a thank you follow up letter. Amazing company and owner.

I was very disappointed when I contacted Pilot on Dec 4th at approx 4 p.m. Our carbon monoxide detectors were going off at approx 215 pm. We contacted the fire department and there was significant measurements of carbon monoxide in the air in our home. Consumers also came out to find where the leak was coming from and it was from the furnace. The furnace was unsafe to turn back on until it was fixed, so I immediately contacted pilot to see if they could send someone out to evaluate and the response was the team was out on an emergency call and she didn’t think someone would be available to come and look at it today. She called me back around 5 and told me she didn’t have a response yet but the office was closing soon and she would take my number with her so she could contact me if someone could come out. What do you mean your office is closed? It says not only on our furnace and other sources that your company is available 24/7. Now I am not the kind of person that thinks someone should drop what they are doing to come help us, but this was not in the middle of the night, it was 4 pm. So there is no one available for the rest of the 24 hours in a day. After she told me at 4 pm that she may not have anyone available, I contacted another highly rated company in the area, obviously we can’t just not go without heat, especially with a 2 year old. So when I got a call back at 5, I told her that we already had someone coming out, since I don’t know when someone will be available from your company. So when this other company came to look at the furnace, they said it was the heat exchange, which I guess is a very common problem with Bryant, even if it is only 9 years old. We had the motor replaced within the last 2 years and apparently the cap wasn’t put back on by Pilot, which kept the furnace running when it shouldn’t have been, pumping out more carbon monoxide in the air. Now this is not my profession whatsoever, so this could be he said she said about the cap being not on, but the mechanic definitely wasn’t throwing anyone under the bus or bad mouthing, just informing us. Whether there was a cap on or not, it wasn’t the culprit of the leak but it’s scary to think about what would’ve happened if we didn’t have detectors. So I think I’m just wondering, is there supposed to be a cap on the motor and are you not actually open 24/7? Or do these offices close at 5 and no other way to contact in emergencies? I guess it doesn’t really matter now because we got a new 4500 Lennox furnace installed this morning, no thanks to this company.
Well this is my response to the owner, which I already posted but it of course it never showed up. First of all the company did not fail to mention that that part was under warranty. They told us that the part was under warranty and it would just be the cost of labor, after more research we found that this part from Bryant May still be a problem in the near future and our family being protected by more exposure to carbon monoxide was a little more important. So it was ultimately our decision to replace the furnace, that was only 9 years old. Second, no one is saying that your office staff needs to stay in the office 24/7 but when we called at 4:01 pm it didn’t really seem like an option to have someone come out that day, the staff was out responding to an emergency. When the staff called back before going home, they did say they haven’t heard if anyone would be available for service that day but they would keep in touch if there was availability. We did respond that we contacted another company because we needed immediate service. I don’t see how anyone with little children does not think they need immediate service when it’s 28 degrees outside with no heat. So of course we are going to contact the next company for availability, and if they weren’t available we would’ve continued down the list. No company likes getting a negative review but this don’t downplay the fact that we didn’t have a pleasant experience and also that our motor was not installed properly with the cap left off.Have a good day