Pilot Mechanical Heating & Cooling

I have been a Realtor for 28 years and know many HVAC companies.
Pilot is on top of the list! Honest, technical knowledge, tries hard to help save money when possible, and they do good work. #alblockrealestate

My husband and I bought a house a few months ago and we were told the a/c would go any time. Of course the 1st hot day we turn on the a/c only to learn that it wasn't working properly. We called and spoke with Chris and he sent a technician out the next day. Turns out we needed a whole new unit. Our house is filled with ginormous windows up and downstairs and as I was in the process of getting blinds, COVID happened and had to put that order on hold. I have 2 kids (4 and 2 years old) and we were miserable. Plus it was Memorial Day weekend. Chris and his team were so amazing! We placed the order on Tuesday and he had it installed that Friday. Due to the structure of the home (not the fault of Pilot) we had issues with the new unit and it wasn't cooling our house properly. Chris himself came to our house a few times in the evening to get us through the hot days until he could get his team out for a half day of work. We could not even express our gratitude throughout this entire experience. The a/c unit is not only working beautifully but, the job was so neat that I didn't even have to clean up after them. They were so polite, so kind and so professional that I can honestly say this is the best customer service I have ever received from ANY company. After the unit was fixed, I received a text from Chris thanking me for our business and that he appreciated our understanding. He asked me to keep an eye on things and also let me know that he could sleep at night knowing the a/c was completely fixed. I not only recommend Chris and his team but he actually inspired me to improve on my own customer service! Thank you Chris and team, you are all A1 in my book!

Just moved into our rent house and discovered that the heating system was "temperamental"
To not raise an issue with our new landlord, we decided to have this checked out on our own. We found Pilot which had a large number of great reviews and was close by. Since it was after hours, I made an online request which was returned promptly. Chris came out when expected and quickly addressed the issue (which fortunately turned out to be minor).
I strongly recommend Pilot Mechanical Heating & Cooling! Prompt response by a courteous and professional team with work being performed by knowledgeable technicians at a fair price. It does not get much better than that!

On a Wed evening I came home from work to find my thermostat was out, which , after investigation, determined it was probably the furnace. I called Pilot Thurs. and was able to schedule an appointment with Jared for that evening. He arrived promptly as scheduled, was very thorough, knowledgeable, and patiently explained that I needed to replace my 21 year old Bryant furnace. My husband was out of town and he talked to him twice, explaining in detail what he had found and the advisement for a new furnace. He managed to get the furnace on in an attempt to heat the house some, but for safety purposes, advised I shut it off after the house had warmed. He spoke to the owner, gave me a price for the new furnace and install and elected to work on Sat so we could get it installed ASAP. He arrived the install day promptly , and he and his co-worker, were able to complete the task in about 4 hours, including honoring the coupon I had found on the website for a new thermostat. Throughout the entire process, Jared remained very professional, thorough , patient and kind. I would highly recommend this company for any type of repair/install. I am a nursing supervisor for a Home care company and understand how difficult it can be to find staff who represent the company appropriately and professionally. To Chris , the owner- Jared is a definite keeper! Kudos to him ! Definitely 5 stars!

Impressed with their professionalism. Had called for a new thermostat and to have furnace cleaned. Turned out we needed a new furnace. Not too surprised since furnace was over 30 years old. Provided all the info we needed to choose a new furnace. Competitively priced and they did an excellent job. Everyone I dealt with was a pleasure. Would definitely recommend.

I just moved into this house provided by our church in Rochester Hills. They have been receiving service for the furnace and heater in this house, and I recently had to call them up again because the heater stopped working a few times. The one that was being used before was older and rusty, so it had been time to get a new one installed.

I first met Chris awhile back, and ever since he stopped by, he was always professional, and honestly let us know that it'd be worth looking into getting a new furnace to prevent the heating problems. Every time we needed emergency service done, we'd have to keep paying service fees. A new furnace is by no means cheap, but we were able to get it installed after seeing it was the best option out of the several Chris gave us. Just a day later, the guys came over to install the new furnace which only took a few hours, and left before the night so we wouldn't have to worry about me sleeping cold again. The guys who installed gave me the product warranty paper as well, and I just filled it out online which didn't take long.

I'm glad these guys have been helping us, and if anyone needs service in this area, they should definitely check this company out. Chris answered every question we had, including ones that I asked that probably he was already asked about in the past, and even showed us some tips on how to clean and better care for the basement of the house. I also believe he took off a service fee because we went with the new furnace. Thanks guys for the good, hard work!

Amazing response time. Air conditioning was not pushing air through the vents. House would not cool down. Regular service company could not come out for two weeks. Called Pilot because of great reviews and the were here within 4 hours. Keven knew what was wrong immediately coils were frozen and insulation had come loose blocking air flow. Heavy duty filter was also restricting air flow. Needless to say my sister and I now have a new “go to” heating and cooling company. Thank you Pilot and Keven, great work.

I spoke with Chris on the phone from Pilot over the weekend and he was more than happy to come out on a Saturday or a Sunday. Given that it was not an emergency, he got me scheduled on Monday. When Kevin showed up, he was very professional, took his shoes off at the front door and walked me through the process of what he found. It was quick, efficient and effective. I would highly recommend Pilot to my family, friends and neighbors. Thank you!

Pilot Mechanical Heating & Cooling was super professional and absolutely affordable. They installed a new furnace and chimney liner, and did some ductwork for me in my home. I could not be more satisfied. The salesman Chris gave me an estimate that was accurate to the penny, and the installers Kevin and Alberto were extremely knowledgeable, super fast workers, and very friendly. Not only did they do a perfect install, but they cleaned up after themselves spotless like they were never there, and then took the time to sit down and explain the warranty registration process with me and make sure I understood all of my paperwork.
Not only did they do a perfect install, but they cleaned up after themselves spotless like they were never there, and then took the time to sit down and explain the warranty registration process with me and make sure I understood all of my paperwork.

I highly recommend Pilot Mechanical Heating & Cooling for any job.

I’ve had my new furnace and air conditioner system for just about a year and a half now. I can honestly tell you I’m so very pleased I selected Pilot Mechanical Heating & Cooling. The owner Chris Lalama is a true, genuine, down to earth professional who knows his business and his staff is always a pleasure to deal with. Hands down, thee best HVAC company I’ve ever dealt with. Rochester Hills area best kept secret!