Pilot Mechanical Heating & Cooling

I placed a call to Pilot for a new hot water tank. Talking with Chris, he did not try to sell me on unnecessary upgrades. He told me what the perfect tank would be for my house and family. The crew was at my house in less then 24 hours and replaced the tank. The technicians described everything that needed to be done. They were polite, clean, and efficient. I will not waste my time anymore calling around to other companies for any mechanical need. I am a life long Pilot Mechanical customer !!!

Pilot Mechanical is consistently terrific for all of our HVAC issues. They are polite, keep us posted on schedules, and are very easy to work with. Their installers took on a difficult attic install and did a great job cleaning up. They were even willing to feed the fish in our absence!

I worked with Chris. Very professional, nice, and helpful. He went out of his way to help and seemed to be doing his work more to help me rather than make money. I would recommend him.

My furnace broke in the middle of the night (~3am) 3 days before the New Year. I contacted Pilot Mechanical and was put in touch with Chris. Before coming to my house, we walked through some troubleshooting steps over the phone so he could be more prepared in coming to do the repair. He wasn't able to come until early afternoon (other appointments already scheduled), but once there, he was able to quickly determine what was broke. Unfortunately due to the COVID supply chain issues he wasn't able to find the part, but was able to put me in touch with a separate repair company that was a direct supplier of my furnace (Rheem). This was awesome. This separate company (Andy's Statewide) was able to get the part and come do the repair for me. While Chris didn't end up fixing my furnace, I was very pleased by the fact that he didn't care to "lose" business - he just cared that we got heat back in our house.

Recently had to replace my furnace and AC systems, so I called Pilot. This was an easy choice as I had used their services before. My installation of furnace, AC system, and thermostat went flawlessly. From the first contact with Chris, Jared, and Wendy, everything was great. All questions were answered so that I was comfortable. The install by Jared and team was professional and neatly done, something I greatly appreciate. I highly recommend Pilot Mechanical Heating & Cooling.

Robert Pellillo

I have used Pilot for many years now at my home in Novi and now in Oakland Township and have always received outstanding service. Chris has always been honest and has done fantastic work. This past weekend my old furnace was not working and he took my phone call on Saturday and was out to my house by Sunday afternoon and within 30 minutes had replaced the burned out control board and ignitor. A few months ago, I had Pilot replace my hot water tank with a tankless unit and Chris and his crew were very meticulous about the installation and made it look nice and clean.

Asked for a quote to replace our HVAC system and while we weren't in a hurry, it took months to get the quote and then only after insisting on getting a quote.

Recently had an emergency, called, left a message and received no return call.
Called another company and got an immediate response.

I won't be using Pilot anymore

I used Pilot before for maintenance on my old furnace but it was old and needed replacing so I decided to get a new furnace and AC for a great price . Words cannot describe how happy I am that we used this company AMAZING, CLEAN, HONEST, RESPECTFUL and I can go on and on. They did such a wonderful job installing and cleaning up after. I’m just glad now that everything works great and is energy efficient.

Chris and his staff from Pilot are the best contractors I ever dealt with. Chris is very professional, polite and communicates everything. He gave a realistic time frame and honest advice. He exceeded my expectations with excellent work.
He will be the only person I refer or call for heating and cooling. I would recommend him to all my friends and family.

Had Bryant (furnace) warranty work completed by Alberto and Kevin from Pilot today. They were professional, well mannered, and pleasant to have in the house. They took time to explain everything and were very clean. I thank Kevin for giving me tips on how to extend the life of my hot water heater, which was not even why they were there! Chris, the owner, is very nice to deal with and very fair, personable, and prompt. Highly recommend.

I called on Christmas Eve morning when my furnace wouldn’t turn on. Chris was at my house within an hour, diagnosed the problem and even had the new part on hand in his truck. I was thrilled to find someone so professional, personable, and reasonably priced, let alone on a holiday. I would highly recommend and will be keeping his business cards for family and friends.